# Help Center
> Help and answers on common questions for Notiondesk
URL: https://help.notiondesk.so
## Features
Source: https://help.notiondesk.so/en/collections/1679558936-features
Discover new Notiondesk features.
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## Improvements
Source: https://help.notiondesk.so/en/collections/1679511793-improvements
Latest improvements made to Notiondesk.
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## Changelog
Source: https://help.notiondesk.so/en/collections/1679602067-changelog
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## Advanced customization
Source: https://help.notiondesk.so/en/collections/1746481104-advanced-customization
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## AI & Automation
Source: https://help.notiondesk.so/en/collections/1746502234-ai-automation
AI-powered tools and automations
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## Analytics & Insights
Source: https://help.notiondesk.so/en/collections/1746516601-analytics-insights
Track and improve content performance
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## Contact & Communication
Source: https://help.notiondesk.so/en/collections/1746554512-contact-communication
Allow visitors to contact or chat with you
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## Integrations
Source: https://help.notiondesk.so/en/collections/1664885194-integrations
Connect Notiondesk with other apps you use.
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## Customization
Source: https://help.notiondesk.so/en/collections/1664885198-customization
Make your Help Center look like your brand
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## Domain & Access
Source: https://help.notiondesk.so/en/collections/1746462499-domain-access
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## Account
Source: https://help.notiondesk.so/en/collections/1746490018-account
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## Branding & Layout
Source: https://help.notiondesk.so/en/collections/1746526289-branding-layout
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## Changelog Managment
Source: https://help.notiondesk.so/en/collections/1759465842-changelog-managment
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## Workspace Management
Source: https://help.notiondesk.so/en/collections/1716844497-account
Manage your account, team, and help centers
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## Workspaces & Help Centers
Source: https://help.notiondesk.so/en/collections/1746464889-workspaces-help-centers
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## Articles
Source: https://help.notiondesk.so/en/collections/1746546683-articles
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## Collections
Source: https://help.notiondesk.so/en/collections/1746523757-collections
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## Content Management
Source: https://help.notiondesk.so/en/collections/1664885200-workspace
Create, organize and publish content
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## SEO & Visibility
Source: https://help.notiondesk.so/en/collections/1746448636-seo-visibility
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## Getting Started
Source: https://help.notiondesk.so/en/collections/1664885203-getting-started
A quick guide to getting started with Notiondesk
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## New Collection
Source: https://help.notiondesk.so/en/collections/1782930861-new-collection
---
## Add articles to multiple collections
Source: https://help.notiondesk.so/en/articles/1759496441-add-articles-to-multiple-collections
Yes, adding an article to multiple collections is possible 🎉
You just have to associate the collection(s) to your article from Notion. That's all!
Here is an article on how to do it step by step: [How to add articles to multiple collections?](https://help.notiondesk.so/en/articles/1666200313-how-to-add-articles-to-multiple-collections)
---
## Add articles to multiple collections
Source: https://help.notiondesk.so/en/articles/1679533566-add-articles-to-multiple-collections
Yes, adding an article to multiple collections is possible 🎉
You just have to associate the collection(s) to your article from Notion. That's all!
Here is an article on how to do it step by step: [How to add articles to multiple collections?](https://help.notiondesk.so/en/articles/1666200313-how-to-add-articles-to-multiple-collections)
---
## Add content to collection pages
Source: https://help.notiondesk.so/en/articles/1755756436-add-content-to-collection-pages
Collection pages can now display their own content!
Great for providing overviews, introductions, or helpful context above the list of articles. If your Notion collection page includes content, it will now appear at the top of the collection view in your help center.
---
## Add Custom CSS & JavaScript Integration to your Help Center
Source: https://help.notiondesk.so/en/articles/1693629451-add-custom-css-javascript-integration-to-your-help-center
🎉 Elevate customization to the next level with our latest feature! ✨
You can now integrate custom CSS and JavaScript, giving you the power to tailor your help center's look and behavior!
---
## Add Custom Header Images to your Help Center
Source: https://help.notiondesk.so/en/articles/1689873618-add-custom-header-images-to-your-help-center
🎉 You can now add a header image to your help center!
In addition to the color selection, you can upload a custom image, allowing you to create a more personalized and visually engaging help center.
---
## Add custom instructions for Automatic AI Translation
Source: https://help.notiondesk.so/en/articles/1770660065-add-custom-instructions-for-automatic-ai-translation
Add language-specific custom instructions to guide Automatic AI Translation. Control how your help center content is translated for different audiences and cultural contexts.
Custom instructions let you add language-specific guidance to control how Automatic AI Translation handles your content. You can provide cultural context, explain industry terminology, or set regional preferences for each language. This helps ensure your automatic translations feel natural and appropriate for each audience, without manual editing.
## [](#what-are-custom-instructions-for-automatic-ai-translation)What are custom instructions for Automatic AI Translation?
Custom instructions provide additional guidelines to Automatic AI Translation for specific target languages. They help the translation system understand:
- How to handle industry-specific terms in each language
- Cultural context for your target audience
- Regional tone preferences for specific markets
- Language variations or local conventions
Instructions apply only to the language you specify, letting you fine-tune Automatic AI Translation for each market without manual intervention.
## [](#add-custom-instructions)Add custom instructions
1. Go to [Settings → Translation](https://app.notiondesk.so/settings/translation)
2. Find the Custom Instructions section
3. Click Add instruction
4. Select the target language
5. Enter your instruction (2-3 sentences maximum)
6. Click Save
## [](#when-to-use-custom-instructions-with-automatic-ai-translation)When to use custom instructions with Automatic AI Translation
Regional terminologyGuide Automatic AI Translation to use region-specific terms. For example, instruct French translations to use European French rather than Canadian French conventions.
Industry contextExplain specialized terms or industry-specific language unique to your business. For example, clarify that "pipeline" refers to a sales process, not plumbing.
Audience considerationsProvide context about your target audience for each language. For example, note that your Spanish content targets developers, so technical terms should stay precise rather than simplified.
Cultural preferencesSpecify cultural nuances for Automatic AI Translation. For example, instruct German translations to use formal "Sie" rather than informal "du" when addressing readers.
## [](#write-effective-instructions)Write effective instructions
Be specificInstead of "use formal tone," write "use formal address (Sie) and avoid contractions."
Keep it shortLimit instructions to 2-3 sentences. Focus on the most important guidance for that language.
Explain specialized termsIf your content uses unique terminology, briefly explain what it means. For example: "Dashboard refers to our analytics overview page, not a car component."
Focus on one instruction per languageEach language gets one instruction field. Make it count by including only the most critical guidance.
## [](#edit-or-remove-instructions)Edit or remove instructions
### [](#edit-an-instruction)Edit an instruction
1. Go to [Settings → Translation](https://app.notiondesk.so/settings/translation)
2. Find the language in the Custom Instructions list
3. Click Edit
4. Update the instruction text
5. Click Save changes
### [](#remove-an-instruction)Remove an instruction
1. Find the language in the Custom Instructions list
2. Click Delete
3. Confirm removal
Changes apply to new Automatic AI Translations only. Existing translations are not automatically updated when you modify or remove custom instructions.
## [](#best-practices-for-custom-instructions)Best practices for custom instructions
Start with your main marketsAdd custom instructions for languages where you have significant traffic or customers. Focus on the 2-3 languages that matter most to your Automatic AI Translation needs.
Test the translation resultsAfter adding instructions, translate a sample article and verify Automatic AI Translation is following your guidance. Adjust instructions if needed.
Keep instructions stableAvoid changing instructions frequently. Consistency helps Automatic AI Translation maintain uniform output across your help center.
Combine with translation glossaryUse custom instructions for general language guidance and the translation glossary for specific terms. Together, they give you fine-grained control over Automatic AI Translation.
Don't over-specifyTrust Automatic AI Translation to handle basic language conventions. Focus custom instructions on unique aspects of your content or audience that require special handling.
*Tags: ai-translation, branding, customization, translation*
---
## Add custom instructions with guidances
Source: https://help.notiondesk.so/en/articles/add-custom-instructions-with-guidances
Train your AI Chatbot with custom instructions. Write guidances in plain language to control terminology, handle specific questions, and match your support policies.
Guidances are custom instructions that tell your AI Chatbot how to behave in specific situations. Write them in plain language, like training a new support agent and the chatbot applies them automatically when relevant.
While [tone and answer length](https://help.notiondesk.so/en/articles/customize-your-chatbots-personality) control overall communication style, guidances give you precise control over specific behaviors: what terminology to use, which questions to ask, what topics to avoid, and how to handle particular scenarios.
## [](#how-guidances-work)How guidances work
When a customer asks a question, the chatbot evaluates all your enabled guidances and applies any that are relevant. You don't need to set up triggers or conditions, the chatbot understands natural language and figures out when each guidance applies.
For example, if you add a guidance that says "Always ask which plan the customer is on before answering pricing questions," the chatbot will recognize pricing-related conversations and ask for that context first.
You can add up to 20 guidances. Each one can be up to 500 characters.
## [](#use-templates-to-get-started)Use templates to get started
Templates give you a starting point for common guidance scenarios. Instead of writing from scratch, select a template and customize it to match your specific needs.
To browse templates, go to [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings) and scroll to Guidances, click Templates. Templates are organized into four categories.
### [](#communication-style)Communication style
Control how the chatbot speaks to customers. Templates in this category cover tone, formatting, and vocabulary.
| Template | Purpose |
|---|---|
| Friendly and approachable | Warm, conversational language |
| Professional and formal | Business-appropriate responses |
| Empathetic and supportive | Acknowledge frustrations, show understanding |
| Clear and concise | Direct answers without elaboration |
| Educational and explanatory | Break down concepts, use analogies |
| Enthusiastic and positive | Upbeat tone, celebrate successes |
| Response formatting rules | Control use of paragraphs, lists, bold text |
### [](#content-sources)Content sources
Direct the chatbot to prioritize certain information when answering questions.
| Template | Purpose |
|---|---|
| Prioritize help articles | Use official documentation first |
| Use structured content first | Prefer FAQs and step-by-step guides |
| Combine multiple sources | Synthesize information from different articles |
| Limit to official sources only | Never reference external sites |
| Verify information freshness | Check publication dates before using content |
| Citations and links policy | Include article titles and links in answers |
### [](#context-clarification)Context clarification
Guide the chatbot to ask the right questions before answering.
| Template | Purpose |
|---|---|
| Clarifying questions first | Ask one question when intent is unclear |
| Product context and positioning | Frame answers around your product's purpose |
| Common user scenarios | Consider typical goals when responding |
| Company background and values | Align responses with company mission |
| User personas and needs | Tailor responses to different user types |
### [](#other)Other
Handle specific situations like errors, privacy, and follow-ups.
| Template | Purpose |
|---|---|
| Accuracy and uncertainty handling | State uncertainty rather than guessing |
| Privacy and data protection | Never ask for sensitive information |
| Error handling and recovery | Provide clear troubleshooting steps |
| Follow-up and engagement | Ask if users need clarification |
| Proactive suggestions | Recommend related features or resources |
| Encourage feedback voting | Prompt users to rate responses |
After selecting a template, review the text and edit it to match your product, terminology, and policies. Templates are starting points, customize them to fit your needs.
## [](#create-a-guidance-from-scratch)Create a guidance from scratch
If no template fits your use case, write your own guidance.
Go to [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings), scroll to Guidances, and click New guidance. Write your instruction in plain language, as if you're training a new team member.
Here's an example:
> If a customer asks about refunds, first ask which product they purchased and when. Our refund policy varies by product.
The chatbot will now ask clarifying questions before answering refund-related queries.
A few principles for writing effective guidances:
- Be specific: "If a customer asks about the search feature, first ask which product they're using, Starter, Pro, or Enterprise" works better than "Make sure the chatbot understands the product before answering"
- Speak directly: Write "Never suggest phone support" instead of "The AI should avoid recommending phone support."
- Keep it focused: Each guidance should address one behavior. If you're covering multiple scenarios, split them into separate guidances.
## [](#manage-your-guidances)Manage your guidances
All your guidances appear in [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings) under the Guidances section.
- Edit: Click on a guidance to modify its text. Changes apply immediately to new conversations.
- Delete: Remove guidances you no longer need. This action can't be undone.
## [](#test-your-guidances)Test your guidances
After adding or editing a guidance, verify it works as expected.
Open your help center and start a conversation with the chatbot. Ask questions that should trigger the guidance and check that the chatbot responds correctly.
For example, if you added a guidance about refund questions, ask "How do I get a refund?" and confirm the chatbot asks about the product and purchase date before answering.
If the chatbot doesn't follow the guidance:
- Check that the guidance is enabled
- Review the wording for ambiguity
- Make sure the guidance doesn't conflict with another one
*Tags: ai-chatbot, chat, customization*
---
## Add Custom JavaScript to Your Help Center
Source: https://help.notiondesk.so/en/articles/1693674253-supercharge-your-help-center-with-custom-javascript
Learn how to use JavaScript to add custom functionalities to your help center.
You can add custom JavaScript to your Notiondesk help center to integrate third-party services, track custom events, or add interactive features that aren't available out of the box.
For security reasons, custom JavaScript is only allowed on [custom domains](https://help.notiondesk.so/en/articles/1678282749-how-to-set-up-a-custom-domain-for-my-help-center).
## [](#what-you-can-do-with-custom-javascript)What you can do with custom JavaScript
JavaScript lets you extend your help center beyond its default capabilities. Common use cases include:
- Third-party integrations: Connect services that Notiondesk doesn't natively support.
- Custom analytics tracking: Send events to tools like Mixpanel, Hotjar, or Segment to track specific user actions.
- Interactive features: Add dynamic elements like tooltips, announcement banners, or custom navigation behavior.
- Marketing and conversion tools: Embed retargeting pixels, A/B testing scripts, or lead capture widgets.
## [](#how-to-add-custom-javascript)How to add custom JavaScript
1. Go to [Settings → Customization](https://app.notiondesk.so/settings/customize?section=advanced).
2. Open the Advanced section.
3. Paste your JavaScript code in the Custom JavaScript text box.
4. Click Save changes.
Your script will load on every page of your help center after the next page refresh.
## [](#examples)Examples
### [](#add-a-hotjar-tracking-script)Add a Hotjar tracking script
```html
```
Replace `YOUR_HOTJAR_ID` with your actual Hotjar Site ID.
### [](#display-a-custom-announcement-banner)Display a custom announcement banner
```html
```
### [](#track-article-views-with-a-custom-event)Track article views with a custom event
```html
```
## [](#best-practices)Best practices
- Test before publishing. Try your script in the browser console first to catch errors early.
- Keep scripts lightweight. Heavy scripts can slow down page load times and hurt the reader experience.
- Avoid modifying core elements. Changing the help center's main layout or navigation with JavaScript can break future Notiondesk updates.
---
## Add Custom JavaScript to Your Help Center
Source: https://help.notiondesk.so/en/articles/1693674253-supercharge-your-help-center-with-custom-javascript
Learn how to use JavaScript to add custom functionalities to your help center.
You can add custom JavaScript to your Notiondesk help center to integrate third-party services, track custom events, or add interactive features that aren't available out of the box.
For security reasons, custom JavaScript is only allowed on [custom domains](https://help.notiondesk.so/en/articles/1678282749-how-to-set-up-a-custom-domain-for-my-help-center).
## [](#what-you-can-do-with-custom-javascript)What you can do with custom JavaScript
JavaScript lets you extend your help center beyond its default capabilities. Common use cases include:
- Third-party integrations: Connect services that Notiondesk doesn't natively support.
- Custom analytics tracking: Send events to tools like Mixpanel, Hotjar, or Segment to track specific user actions.
- Interactive features: Add dynamic elements like tooltips, announcement banners, or custom navigation behavior.
- Marketing and conversion tools: Embed retargeting pixels, A/B testing scripts, or lead capture widgets.
## [](#how-to-add-custom-javascript)How to add custom JavaScript
1. Go to [Settings → Customization](https://app.notiondesk.so/settings/customize?section=advanced).
2. Open the Advanced section.
3. Paste your JavaScript code in the Custom JavaScript text box.
4. Click Save changes.
Your script will load on every page of your help center after the next page refresh.
## [](#examples)Examples
### [](#add-a-hotjar-tracking-script)Add a Hotjar tracking script
```html
```
Replace `YOUR_HOTJAR_ID` with your actual Hotjar Site ID.
### [](#display-a-custom-announcement-banner)Display a custom announcement banner
```html
```
### [](#track-article-views-with-a-custom-event)Track article views with a custom event
```html
```
## [](#best-practices)Best practices
- Test before publishing. Try your script in the browser console first to catch errors early.
- Keep scripts lightweight. Heavy scripts can slow down page load times and hurt the reader experience.
- Avoid modifying core elements. Changing the help center's main layout or navigation with JavaScript can break future Notiondesk updates.
---
## Add the “Visible to” property to Articles database on Notion
Source: https://help.notiondesk.so/en/articles/1679581816-add-the-visible-to-property-to-articles-database-on-notion
How to update the Articles database to add the “Visible to” property.
The latest update of Notiondesk Template v0.3.0 brings a powerful new feature that enables you to manage article visibility based on user roles, thanks to the new "Visible to" property.
The property is a Multi-select on Notion, and it allows you to easily customize the visibility of your articles, with the default visibility set to "Everyone." Here's a step-by-step guide on how to add the "Visible to" property to the Articles database on Notion.
# [](#add-visible-to-property)Add "Visible to" Property
To manage the visibility of your articles based on user roles, you'll need to add a new "Visible to" property of type "Multi-select" in your Articles database.
- Go to the Articles database
- Click on the New property button
- Enter the name "Visible to"
- Select the type "Multi-select"
---
## Add your help center as a connector in Claude, ChatGPT, or Cursor
Source: https://help.notiondesk.so/en/articles/1786887451-add-your-help-center-as-a-connector-in-claude-chatgpt-or-cursor
Add your help center to Claude, ChatGPT, Cursor, and other AI assistants using your MCP Search connector.
Once MCP Search is enabled, you can connect your Notiondesk help center to Claude, ChatGPT, Cursor, and other AI assistants using a single connector URL.
If you haven't enabled it yet, see [Enable MCP Search in your help center settings](https://help.notiondesk.so/en/articles/1786866671-connect-your-help-center-to-ai-agents-with-mcp-search) first.
## [](#step-1-copy-your-connector-url)Step 1: Copy your connector URL
1. Go to Settings → General.
2. Find the MCP card.
3. Click Copy next to your connector URL.
## [](#step-2-add-it-to-your-ai-assistant)Step 2: Add it to your AI assistant
In the same MCP card, you'll find setup instructions for each supported assistant. Open the panel for the assistant you use and follow the provided install command or configuration.
Notiondesk supports Claude, Claude Code, ChatGPT, Cursor, VS Code, and Codex, with an additional option for other MCP clients.
A few things to know:
- Claude Team or Enterprise: Only an Owner can add a custom connector for the organization. If you don't see the option to add one, contact your Claude workspace Owner.
- ChatGPT: MCP connectors require Developer mode, which you can enable from your ChatGPT settings.
- Cursor and VS Code: You can use the one-click install option from the MCP card instead of configuring the connector manually.
## [](#verify-your-connection)Verify your connection
Once connected, ask your AI assistant a question that you know is answered in your help center. It should search your documentation and use the relevant published content in its answer.
## [](#if-your-help-center-won-t-connect)If your help center won't connect
Check the following:
1. Make sure MCP Search is enabled and your changes are saved under Settings → General.
2. If you entered the URL manually, make sure it starts with `https://`, not `http://`.
3. Make sure your help center is public. MCP Search only works with public help centers.
4. If you use Cloudflare on your own custom domain, check that your firewall or WAF isn't blocking requests from AI assistants.
If you're still having trouble, contact our support team.
## [](#what-can-the-connected-assistant-access)What can the connected assistant access?
MCP Search is read-only. A connected assistant can search and read your public, published help center content, but it cannot create, edit, publish, or delete anything.
For more details, see [Connect your help center to AI agents with MCP Search](https://help.notiondesk.so/en/articles/1786866671-connect-your-help-center-to-ai-agents-with-mcp-search).
## [](#common-questions)Common questions
### [](#where-do-i-find-my-mcp-connector-url)Where do I find my MCP connector URL?
Go to Settings → General, find the MCP card, and use the Copy button to copy your connector URL.
### [](#do-i-need-an-account-or-api-key-to-connect)Do I need an account or API key to connect?
No. MCP Search connects anonymously to public help centers, so no login or API key is required.
### [](#can-i-connect-more-than-one-ai-assistant)Can I connect more than one AI assistant?
Yes. You can use the same connector URL with multiple supported AI assistants.
### [](#will-connecting-an-ai-assistant-change-my-help-center)Will connecting an AI assistant change my help center?
No. MCP Search is a separate, read-only connection and doesn't change your help center or the pages your visitors see.
---
## Advanced Analytics Dashboard
Source: https://help.notiondesk.so/en/articles/1717008042-advanced-analytics-dashboard
We’re excited to announce the release of our Advanced Analytics Dashboard!
What's New 🎉 :
- Track visitors, article views, session duration, and more.
- Understand user search behavior with detailed metrics on searches with results, searches with no results, and search requests.
- Analyze engagement with metrics like reactions distribution, top articles, and click-through rate.
Key Features:
- Stats views (Overview, Search, Engagement)
- Select custom periods (today, yesterday, this week, last 30 days, etc.)
Gain actionable insights to enhance your help center and improve your content strategy.
*Tags: analytics*
---
## AI Chatbot overview
Source: https://help.notiondesk.so/en/articles/ai-chatbot-overview
Notiondesk AI Chatbot answers visitor questions instantly using your help center articles. Available 24/7, no training required.
Notiondesk AI Chatbot automatically answers visitor questions using your help center articles. It handles repetitive support questions 24/7, so your team can focus on complex issues that actually need human attention.
## [](#overview)Overview
The AI Chatbot turns your existing help center into an intelligent support assistant. It reads and understands all your published articles, then uses that knowledge to answer visitor questions in natural language.
Unlike traditional search that returns a list of articles, the AI Chatbot provides direct answers. Visitors ask a question like "How do I connect my custom domain?" and get a clear, conversational response with links to the relevant articles for more detail.
The chatbot appears through AI Search on your help center. When visitors search, they see AI-powered answers alongside traditional search results. No separate chat widget, no extra interface to learn.
Key benefits:
- Instant answers 24/7 - Visitors get help immediately, even outside business hours
- Zero training required - The chatbot learns from your published articles automatically
- Reduces support volume - Common questions get answered without human intervention
- Always up to date - Update an article, and the chatbot knows about it on the next sync
- Multilingual support - Works with all languages configured in your help center
## [](#what-can-the-ai-chatbot-help-with)What can the AI Chatbot help with?
The chatbot handles the questions your team answers over and over again. Here are examples of what it can resolve automatically:
Answer how-to questions
Visitors frequently need step-by-step guidance. The chatbot can walk them through processes using information from your articles.
Example questions:
- "How do I set up a custom domain?"
- "How can I add my logo to the help center?"
- "How do I translate my articles?"
Explain features and concepts
When visitors want to understand what something does or how it works, the chatbot provides clear explanations based on your documentation.
Example questions:
- "What are collections and how do they work?"
- "What's the difference between draft and published status?"
- "Can I have multiple help centers?"
Troubleshoot common issues
The chatbot can guide visitors through solutions to frequently encountered problems.
Example questions:
- "My custom domain isn't working"
- "Articles aren't syncing from Notion"
- "The search isn't finding my articles"
Direct visitors to the right resources
When visitors need something specific, the chatbot points them to the exact article or feature they need.
Example questions:
- "Where can I change my billing information?"
- "How do I contact support?"
- "Where are my analytics?"
How visitors experience it
When a visitor searches on your help center with AI Search enabled:
1. They type a question - Natural language works best, like "How do I add password protection?"
2. AI generates an answer - The chatbot reads your articles and crafts a relevant response in seconds.
3. Sources are displayed - Links to the articles used appear below the answer, so visitors can read more or verify the information.
4. They can ask follow-ups - The conversation continues naturally if they need clarification.
5. Feedback is collected - Thumbs up/down reactions help you identify what's working and what needs improvement.
## [](#how-it-stays-accurate)How it stays accurate
The AI Chatbot only answers based on your published articles, it doesn't make things up.
When you update an article in Notion and sync your help center, the chatbot automatically has access to the new information. There's no separate training step or content upload required.
If the chatbot doesn't have enough information to answer a question confidently, it tells the visitor and suggests they contact support or browse related articles instead.
## [](#what-you-can-customize)What you can customize
The AI Chatbot adapts to your brand and communication style:
- Name - Give it a custom name that fits your brand
- Tone of voice - Choose from friendly, professional, neutral, or other styles
- Answer length - Set responses to be concise, standard, or thorough
- Custom instructions - Add specific guidelines for how the chatbot should respond
You can also restrict access to logged-in users only if you have a private help center.
## [](#get-started)Get started
Setting up the AI Chatbot takes just a few minutes:
1. Enable the chatbot in [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings)
2. Turn on AI Search in [Settings → Customize → AI Chatbot](https://app.notiondesk.so/settings/customize?section=aiChatbot)
3. Choose your display mode
The chatbot immediately starts using your published articles to answer visitor questions.
*Tags: ai-chatbot, automation, chat*
---
## AI Chatbot per-resolution pricing
Source: https://help.notiondesk.so/en/articles/1770020007-ai-chatbot-per-resolution-pricing
AI Chatbot now uses per-resolution pricing. You're only charged when the chatbot actually resolves a visitor's question, not for every message or failed attempt. Each resolution costs $0.49, and every plan includes 30 free resolutions per month. Set a monthly cap to stay in control of your spending.
[Learn more about resolutions and billing](https://help.notiondesk.so/en/articles/understanding-ai-chatbot-resolutions-and-billing)
---
## AI Optimization for your help center
Source: https://help.notiondesk.so/en/articles/1759517479-ai-optimization-for-your-help-center
Your help center is now AI-ready!
We've introduced a new AI Optimization settings in the dashboard with three options:
- LLMs TXT: Automatically generates `llms.txt` and `llms-full.txt` files to make your content easier for AI tools to index.
- Markdown Export: Quickly get clean Markdown versions of your articles, perfect for AI parsing or sharing with your team.
- AI Contextual Menu: Add one-click integrations to open docs in ChatGPT, Claude, or Perplexity with your content preloaded.
These features make your documentation easier to discover and more useful in AI-powered search engines and assistants.
👉 Learn more in our full guide: [How to set up AI Optimization in Notiondesk](https://help.notiondesk.so/en/articles/1759527619-setting-up-ai-optimization-in-your-help-center)
---
## Article filters
Source: https://help.notiondesk.so/en/articles/1716992421-article-filters
You can now filter your articles by status, language, and collections!
This new feature helps you easily organize and manage your content, ensuring you can quickly find and update the articles you need.
Learn how to use the article filters in [our help center article](https://help.notiondesk.so/en/articles/1716846368-how-to-filter-articles).
---
## Article reactions
Source: https://help.notiondesk.so/en/articles/1679558236-article-reactions
Users can now react to your articles! Find these reactions on your dashboard, you can then make changes to the article based on this feedback.
---
## Articles & Collections Sorting
Source: https://help.notiondesk.so/en/articles/1759496495-articles-collections-sorting
It's now possible to change the position of articles and collections!
Here is an article on updating your Notion Template to manage articles and collections sorting.
👉
---
## Article Search
Source: https://help.notiondesk.so/en/articles/1679588022-article-search
Now your users can use the search bar to quickly find an article in your Help Center.
---
## Article views
Source: https://help.notiondesk.so/en/articles/1716843598-article-views
Now find the number of views per article on your dashboard!
---
## A tagging system for articles
Source: https://help.notiondesk.so/en/articles/1751878693-a-tagging-system-for-articles
Group related content with tag.
You can now add tags to your articles, just like hashtags. Make it easier for visitors to discover related content across collections!
Learn more:
---
## Automated translation
Source: https://help.notiondesk.so/en/articles/1742946543-automated-translation
Instantly translate your help center content into multiple languages.
No copy-pasting, no hassle - just one click, and you're global.
[Getting started with AI Automated Translation](https://help.notiondesk.so/en/articles/1746485089-getting-started-with-ai-automated-translation)
---
## Automatic AI translation pricing and billing
Source: https://help.notiondesk.so/en/articles/1770640150-automatic-ai-translation-pricing-and-billing
Understand how Notiondesk charges for Automatic AI translation. Learn about character-based pricing, free tier limits, usage tracking, and monthly caps.
Automatic AI translation is available starting from the [Pro plan](https://notiondesk.so/pricing). This article explains how character usage is measured and charged.
Every Pro plan includes 250,000 free characters per month, which resets at the start of each billing period.
## [](#price-per-character)Price per character
Automatic AI translations are billed based on usage:
- Free: 250,000 characters per month
- $0.04 per additional 1,000 characters
You're only charged for successfully translated content.
## [](#what-counts-as-characters)What counts as characters
Characters include all translated content:
- Article titles
- Article descriptions
- Article content
- Table of contents
- Collection names and descriptions
Approximately 250,000 characters equals 50,000 English words.
## [](#usage-example)Usage example
In one month, your workspace has used Automatic AI translation as follows:
- 180,000 characters from article translations
- 130,000 characters from collection translations
Total usage: 310,000 characters
- First 250,000 characters: Free
- Remaining 60,000 characters: 60 × $0.04 = $2.40
Your total Automatic AI translation cost for that month would be $2.40.
## [](#billing-for-translations)Billing for translations
Automatic AI translations are billed based on your actual usage. We calculate usage continuously, but charges are finalized monthly. At the end of each month, you are charged for the number of characters translated during that month.
Note: If your Automatic AI translation charges exceed $100 within a single month, we automatically charge that amount as soon as the threshold is crossed. Any remaining usage is charged at the end of the month.
Billing by plan type:
- Monthly subscribers: Usage is invoiced with your monthly subscription renewal
- Yearly subscribers: Usage is invoiced monthly, separate from your yearly plan payment. Free characters still reset monthly.
## [](#track-your-current-usage)Track your current usage
Go to [Settings → Translation](https://app.notiondesk.so/settings/translation) to view the usage card, which shows:
- Characters used in the current billing period
- Progress bar showing usage
- Date your usage resets
## [](#set-a-monthly-character-limit)Set a monthly character limit
A character limit is a hard cap on how many characters can be translated each billing period.
To enable a limit:
1. Go to [Settings → Translation](https://app.notiondesk.so/settings/translation)
2. Toggle Set a monthly limit on
3. Enter the maximum characters allowed per month
4. Click Save changes
When the limit is reached, new translations pause automatically. Auto-translation will not create new translations during sync. Existing translations remain available to visitors. Usage resets automatically at the start of each billing cycle, and translation resumes on its own.
Tip: Not sure what limit to set? Start with a number slightly above 250,000 if you expect moderate usage. You can always adjust it later.
## [](#configure-usage-alerts)Configure usage alerts
Usage alerts send email notifications when your character usage hits certain milestones. Unlike limits, alerts don't pause translation, they just keep you informed.
To enable alerts:
1. Go to [Settings → Translation](https://app.notiondesk.so/settings/translation)
2. Toggle Usage alert on
3. Enter an alert threshold (the character count you want to monitor against)
4. Click Save changes
Once enabled, you'll receive email notifications at three milestones: when you reach 50%, 80%, and 100% of your threshold. For example, if your threshold is 500,000, you'll get emails at 250,000, 400,000, and 500,000 characters.
Alerts are sent to the workspace owner's email address and include your current usage, threshold, and remaining characters.
*Tags: ai-translation, billing, translation*
---
## Automatic AI Translation v2
Source: https://help.notiondesk.so/en/articles/1770682125-automatic-ai-translation-v2
Automatic AI Translation now gives you precise control over translation quality!
Customize tone and style, protect brand terms with a glossary, and add language-specific instructions for cultural context.
The new character-based pricing means you only pay for what you translate at $0.04 per 1,000 characters, with 250,000 free characters every month.
[Learn more about pricing and billing](https://help.notiondesk.so/en/articles/1770640150-automatic-ai-translation-pricing-and-billing)
---
## Buttons to manage articles and collections from dashboard
Source: https://help.notiondesk.so/en/articles/1679563649-buttons-to-manage-articles-and-collections-from-dashboard
We add buttons to manage articles and collections from your Notiondesk dashboard easily!
- Create new articles & collections
- Edit an article & collection on Notion
---
## Can I Localize the Help Center Language?
Source: https://help.notiondesk.so/en/articles/1694949907-can-i-localize-the-help-center-language
Choose a single or multiple languages to enhance your Help Center's user experience.
Absolutely, you can localize your Help Center's default language in a matter of clicks. Once set, the language you choose will update various aspects of your Help Center's user interface, including:
- Search prompt on your homepage
- Article count, author, and last modified date
- Reactions prompt on your articles and more
To go a step further, you can also configure your Help Center to support [multiple languages](https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center).
## [](#how-to-localize-your-help-center-language)How to Localize Your Help Center Language
To change your Help Center's language, navigate to your ‘Help Center’ settings. From there, you can select the language you wish to set.
---
## Can I Localize the Help Center Language?
Source: https://help.notiondesk.so/en/articles/1694949907-can-i-localize-the-help-center-language
Choose a single or multiple languages to enhance your Help Center's user experience.
Absolutely, you can localize your Help Center's default language in a matter of clicks. Once set, the language you choose will update various aspects of your Help Center's user interface, including:
- Search prompt on your homepage
- Article count, author, and last modified date
- Reactions prompt on your articles and more
To go a step further, you can also configure your Help Center to support [multiple languages](https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center).
## [](#how-to-localize-your-help-center-language)How to Localize Your Help Center Language
To change your Help Center's language, navigate to your ‘Help Center’ settings. From there, you can select the language you wish to set.
---
## Changelog analytics
Source: https://help.notiondesk.so/en/articles/1777937770-changelog-analytics
Track how every changelog email performs - opens, clicks, and reach, right inside your Changelogs overview.
- Key metrics: subscribers, sent, delivered, and opens for any period you pick
- Top 10 emails: your recent changelog emails ranked by reach, so you can see which announcements landed
- Activity chart: visualize trends over time with the previous period overlaid for quick comparison
- Flexible date ranges: from today up to the last 12 months, plus custom ranges
👉 [See your changelog analytics](https://app.notiondesk.so/changelogs)
*Tags: analytics, changelog*
---
## Changelog page for your help center
Source: https://help.notiondesk.so/en/articles/1759411136-changelog-page-for-your-help-center
You can now add a dedicated changelog page to your help center to share product updates, new features, and improvements with your users.
Visitors can subscribe to your changelog and automatically receive notifications whenever you publish a new update — keeping your customers engaged and informed.
👉 Learn how to set it up: [Setting up changelogs on your help center](https://help.notiondesk.so/en/articles/1759465251-setting-up-changelogs-on-your-help-center)
---
## Changelog reactions
Source: https://help.notiondesk.so/en/articles/1782107229-changelog-reactions
Your users can now react to changelog updates with a simple like.
This gives you a quick signal on which product updates get the most interest from your audience.
[View your changelogs](https://app.notiondesk.so/changelogs/settings)
---
## Click and zoom on images
Source: https://help.notiondesk.so/en/articles/1719994616-click-and-zoom-on-images
You can now click on images in articles to zoom in and out smoothly! Zoom follows your cursor for precise viewing.
---
## Code Block Support
Source: https://help.notiondesk.so/en/articles/1692310060-code-block-support
🚀 We've introduced support for Code Blocks!
Easily integrate and highlight both simple and intricate code snippets directly in your documentation. Perfect for developers or any technical guides! test
👉 Read more in our [help center article](https://help.notiondesk.so/en/articles/1672456796-format-your-articles-with-notion).
---
## Collapsible navigation for Clarity theme
Source: https://help.notiondesk.so/en/articles/1755786680-collapsible-navigation-for-clarity-theme
The Clarity theme now supports collapsible collections in the left-hand navigation, perfect for help centers with lots of content!
We've added flexible display modes so you can control how navigation behaves:
- Static: all collections stay expanded and can't be collapsed (default behavior)
- Multi: visitors can expand or collapse any number of collections
- Single: only one collection stays open at a time, ideal for keeping focus on the current section
Set your preferred mode in the [Customization Settings](https://app.notiondesk.so/settings/customize) under the Navigation section.
This change was driven by your feedback, thanks for helping us make Notiondesk better! 🫶
---
## Configure how AI Search appears on your help center
Source: https://help.notiondesk.so/en/articles/configure-how-ai-search-appears-on-your-help-center
Choose how the AI Chatbot displays on your help center. Configure modal or aside panel view and set the panel position.
Control where and how AI Search appears when visitors ask questions on your help center. Choose between a modal overlay or a side panel, and position it to fit your layout.
## [](#access-display-settings)Access display settings
AI Search display options are in your help center customization settings:
1. Go to Settings → Customize in the left sidebar
2. Select the AI Chatbot section
## [](#enable-or-disable-ai-search)Enable or disable AI Search
The AI Search toggle controls whether visitors see AI-powered answers when they search.
- On — Visitors get AI-generated responses alongside traditional search results
- Off — Search works normally without AI responses
To change this setting:
1. Find the AI Search toggle
2. Click to turn it on or off
3. Click Save
The AI Chatbot must be enabled firstIf you see an alert asking you to enable the chatbot, go to AI Chatbot → Settings and turn it on before configuring display options.
## [](#choose-a-display-mode)Choose a display mode
The display mode determines how AI responses appear on your help center.
### [](#set-the-display-mode)Set the display mode
1. In Settings → Customize → AI Chatbot
2. Find Display Mode
3. Select Modal or Aside Panel
4. Click Save
### [](#modal)Modal
AI responses appear in a centered overlay on top of the page.
Best for:
- Focused interactions where visitors want a quick answer
- Help centers with busy layouts
- Mobile-friendly experiences (modal adapts well to small screens)
How it works:
- Visitor types a question in search
- Modal opens with the AI response
- Visitor can close the modal to return to browsing
- Background content remains visible but dimmed
### [](#aside-panel)Aside Panel
AI responses appear in a side panel that slides in from the left or right.
Best for:
- Browsing alongside search results
- Visitors who want to compare AI answers with article listings
- Desktop users with wider screens
How it works:
- Visitor types a question in search
- Panel slides in from the configured side
- Visitor can continue browsing while the panel stays open
- Content shifts to make room for the panel
## [](#set-aside-panel-position)Set aside panel position
When using Aside Panel mode, you can choose which side of the screen the panel appears on.
| Position | Behavior |
|---|---|
| Left | Panel slides in from the left side |
| Right | Panel slides in from the right side |
This option only appears when Display Mode is set to Aside Panel.
To change the position:
1. Make sure Display Mode is set to Aside Panel
2. Find Aside Position
3. Select Left or Right
4. Click Save
Tip: Choose the position based on your help center layout. If your navigation is on the left, consider placing the AI panel on the right so they don't compete for attention.
*Tags: ai-chatbot, ai-search, branding, chat*
---
## Connect your help center to AI agents with MCP Search
Source: https://help.notiondesk.so/en/articles/1786866671-connect-your-help-center-to-ai-agents-with-mcp-search
Connect your help center to AI agents like Claude and ChatGPT with MCP, so they can search and answer questions using your published documentation.
Notiondesk MCP Search lets you connect your public help center to AI assistants like ChatGPT and Claude using the Model Context Protocol (MCP). Once connected, AI assistants can search and read your published documentation to answer questions.
## [](#what-is-mcp-search)What is MCP Search?
The Model Context Protocol (MCP) is an open standard that lets AI assistants connect to external sources and access up-to-date information.
MCP Search is Notiondesk's public, read-only MCP for your help center. It lets AI assistants search your documentation and read published articles directly instead of relying only on training data or general web search.
Unlike copying an article into a chat, MCP Search lets the assistant find and read the relevant documentation automatically whenever it's needed.
## [](#what-can-ai-assistants-access)What can AI assistants access?
With MCP Search, a connected AI assistant can:
- Search your help center for relevant articles
- Read published articles
- Browse your collections
- Check your changelog for recent updates
MCP Search is read-only. AI assistants cannot create, edit, publish, or delete anything. Only content that's already published and public is accessible.
If your help center is available in multiple languages, assistants can automatically use articles in the language your reader is asking in.
## [](#enable-mcp-search-on-your-help-center)Enable MCP Search on your help center
MCP Search is available on the Pro plan and above.
Go to Settings → General and find the MCP section. Enable MCP and copy your help center's connector URL.
Notiondesk provides connection instructions for Claude, Claude Code, ChatGPT, Cursor, VS Code, and Codex.
Your readers can also connect directly from your help center when the AI contextual menu is enabled.
## [](#faq)FAQ
### [](#can-ai-assistants-change-my-help-center)Can AI assistants change my help center?
No. MCP Search is read-only. AI assistants can only search and read your public, published content.
### [](#does-mcp-search-require-an-api-key)Does MCP Search require an API key?
No. Public Notiondesk help centers can be connected without an API key or login.
### [](#which-ai-assistants-support-mcp-search)Which AI assistants support MCP Search?
You can connect your help center to Claude, Claude Code, ChatGPT, Cursor, VS Code, and Codex.
### [](#is-mcp-search-available-on-every-notiondesk-plan)Is MCP Search available on every Notiondesk plan?
MCP Search is included on the Pro plan and above.
---
## Contact form
Source: https://help.notiondesk.so/en/articles/1742943348-contact-form
A simple, customizable way for your customers to reach out - directly from your help center.
---
## Content redirection
Source: https://help.notiondesk.so/en/articles/1742960002-content-redirection
You can now create redirects from old article or collection URLs to new ones in your Notiondesk help center.
When you move, rename, or delete content, redirects keep old links working for visitors. This helps avoid broken links from bookmarks, shared URLs, or search results, while keeping your help center easier to navigate.
To add a redirect, go to Settings > General > Content Redirects
👉 Learn more in [How to manage page redirects in your help center](https://help.notiondesk.so/en/articles/1746004625-how-to-manage-page-redirects-in-your-help-center)
---
## Create and manage article tags
Source: https://help.notiondesk.so/en/articles/1751570317-create-and-manage-article-tags
Learn how to create, manage, and display article tags to organize help center content and improve navigation.
Tags help you organize your help center content beyond categories. In this guide, you'll learn how to add, manage, and display article tags using your Notion workspace.
Table of contents 👇
1. [What are article tags?](#what-are-article-tags "What are article tags?")
2. [Add tags to your Notion Articles database](#add-tags-to-your-notion-articles-database "Add tags to your Notion Articles database")
3. [How tags are displayed on your help center](#how-tags-are-displayed-on-your-help-center "How tags are displayed on your help center")
4. [Manage tags efficiently](#manage-tags-efficiently "Manage tags efficiently")
5. [Remove tags](#remove-tags "Remove tags")
## [](#what-are-article-tags)What are article tags?
Tags are keywords or labels that help group related articles together. They work alongside collections to improve content discovery and navigation.
For example, you can tag articles with topics like `billing`, `setup`, or `account`. Visitors can click a tag to view all related content, making it easier to find answers without browsing multiple categories.
## [](#add-tags-to-your-notion-articles-database)Add tags to your Notion Articles database
To use tags in your help center, you need to add them directly in your Notion workspace:
- Open your Articles database in Notion.
- Look for a property called Tags. If it doesn't exist:
- Click + Add a property
- Set the type to `Multi-select`
- Name the property Tags
Once the property is created:
- Open any article page
- Click on the Tags field
- Add existing tags or create new ones by typing and pressing `Enter`
The tags you assign here will automatically sync and appear in your Notiondesk help center after the next sync.
## [](#how-tags-are-displayed-on-your-help-center)How tags are displayed on your help center
Once your articles are synced, tags automatically appear on each article page in your help center. They are shown just below the article title or within the metadata area, making it easy for visitors to understand the topics covered at a glance.
Each tag is clickable,so when a visitor clicks on a tag, they are redirected to a dedicated tag page that lists all articles sharing the same tag. This improves content discovery by allowing users to explore related topics across different collections.
Tag pages have clean, SEO-friendly URLs in the format: `/tags/tag-name`. For example, a tag named "billing" will be available at `/tags/billing`. These pages are optimized for search engines, helping your help center rank for more relevant queries.
## [](#manage-tags-efficiently)Manage tags efficiently
Keeping your tags well-organized ensures a better user experience and helps your help center scale over time. Here are some tips to manage tags the right way:
Use consistent naming
Stick to a clear and consistent naming convention. For example, avoid creating both `Product` and `Products`, or mixing lowercase (`billing`) and capitalized (`Billing`) versions. Pick one format, ideally lowercase and singular and stick to it across all articles.
Prefer short and descriptive tags
Tags should be easy to scan and understand at a glance. Use one or two words max. Good examples: `setup`, `billing`, `features`. Avoid long phrases like `how to create an account`.
Avoid tag clutter
Assign only relevant tags to each article. Adding too many tags can dilute their meaning and confuse users. If everything is tagged with everything, tags lose their value.
A well-maintained tag system makes it easier for your visitors to explore your content, and for your team to keep your knowledge base clean and useful.
## [](#remove-tags)Remove tags
Removing tags is as simple as editing your articles in Notion.
To remove a tag from an article, open the page in your Articles database and delete the tag from the Tags property.
Once you sync, the tag will no longer appear on that article in your help center.
If a tag is no longer used in any articles, it will automatically disappear from your help center after the next sync.
*Tags: article-layout, collections, onboarding*
---
## Create multiple help centers
Source: https://help.notiondesk.so/en/articles/1759454772-create-multiple-help-centers
You can now create multiple help centers from one account, so you manage them all in one place.
💡 Ideal for agencies managing their customer's help center.
---
## Create multiple Help Centers
Source: https://help.notiondesk.so/en/articles/1716844204-create-multiple-help-centers
How to use Multi Help Center to create distinct knowledge bases for different products, brands, or customer segments.
Managing support for various products or different customer groups can be challenging. Notiondesk simplifies this with the ability to create multiple Help Centers.
This feature is useful when you need to handle more than one product line or cater to diverse customer segments. It allows you to provide targeted and relevant support, making your help resources more accessible and user-friendly.
## [](#advantages-of-multiple-help-centers)Advantages of Multiple Help Centers
Creating separate Help Centers for each of your products, brands, or customer segments has several key benefits:
- Targeted Support: Tailor your help content to address the unique needs and questions of different user groups.
- Organized Content: Keep your support articles and resources well-organized and easy to navigate, preventing confusion and overlap.
- Brand Consistency: Maintain distinct branding and messaging for each product line or brand, enhancing the user experience.
## [](#how-to-add-a-new-help-center)How to Add a New Help Center
To create a new help center, start by navigating to your Notiondesk dashboard. Look for the dropdown menu that displays your current Help Centers.
In the dropdown menu, you’ll find an option “+ New Help Center”. Selecting this begins the process of creating a new Help Center.
### [](#configuring-your-help-center)Configuring Your Help Center
- Naming Your Help Center: Give your new Help Center a unique name. This helps in distinguishing between different centers you may create.
- Setting Up the Default URL: Choose a default URL for the Help Center. This URL should be unique to this specific Help Center.
💡
Depending on your plan, you might be able to create up to 5 Help Centers.
Once you've named your Help Center and set the URL, click “Create”. This action opens your new Help Center.
Now, you can dive into setting up and customizing it to suit your needs. You can find customization options and guidance at [Notiondesk Help Center Customization](https://help.notiondesk.so/en/collections/1664885198-customization).
---
## Create sub collections
Source: https://help.notiondesk.so/en/articles/1679563342-create-sub-collections
It's now possible to manage sub-collections and sub-sub-collections, up to 5 levels 🎉
[How to use collections to organize your articles](https://help.notiondesk.so/en/articles/1668659976-use-collections-to-organize-your-articles)
---
## Crisp
Source: https://help.notiondesk.so/en/articles/1703036389-crisp
Add Crisp chat to your Notiondesk Help Center for real-time customer support.
Integrate Crisp chat with your Notiondesk Help Center to offer real-time support and engage with your users. This guide explains how to set up the Crisp integration.
## [](#add-crisp-chat)Add Crisp Chat
To connect Crisp with Notiondesk:
1. Navigate to Settings and then the Integrations tab.
2. Locate the Crisp section and click on the toggle to turn on the integration.
3. Enter your Website ID in the designated field.
## [](#finding-your-website-id)Finding Your Website ID
To find your Website ID in Crisp:
1. Log in to your [Crisp settings](https://app.crisp.chat/settings/).
2. Click on Website Settings.
3. Select the website you'd like to connect to and click on Settings.
4. Click on Setup Instructions and copy your Website ID.
💡
Your Website ID should look similar to this: 42ddb498-14d8-413e-b0b0-41b4921ff8d8.
---
## Custom email for contact form notifications
Source: https://help.notiondesk.so/en/articles/1751894734-custom-email-for-contact-form-notifications
More control for your team
You can now customize the email address that receives notifications from the contact form and article feedback.
Perfect for routing messages directly to your support inbox, no more default addresses!
---
## Custom Fonts for a Personalized Help Center
Source: https://help.notiondesk.so/en/articles/1690230520-custom-fonts-for-a-personalized-help-center
Say hello to Custom Fonts! 🎉
Now, you can add a more personalized touch to your Help Center using a range of 13 custom fonts. Our custom font collection includes:
- Bitter
- Inter Lato
- Lora
- Montserrat
- Open Sans
- Oswald
- Playfair Display
- Poppins
- Noto Sans
- Noto Serif
- Raleway
- Roboto
- Roboto Mono
To start personalizing your Help Center, navigate to the 'Fonts' section under 'Customization' in your Settings.
---
## Customization V2
Source: https://help.notiondesk.so/en/articles/1743006221-customization-v2
New customization settings, and an even smoother interface.
You can fine-tune your help center's look & feel like never before!
---
## Customize AI Chatbot tone of voice and answer length
Source: https://help.notiondesk.so/en/articles/customize-your-chatbots-personality
Adjust how your AI Chatbot communicates. Set the tone of voice and answer length to match your brand's style and deliver consistent support.
Your AI Chatbot should sound like part of your team. With personality settings, you can control how the chatbot communicates, from the name visitors see to the tone it uses and how detailed its answers are. To customize these settings, go to AI Chatbot → Settings in your dashboard. Changes apply to new conversations after you save.
## [](#chatbot-name)Chatbot name
The chatbot name appears in the chat interface when visitors interact with AI Search. By default, it's called "AI Chatbot," but you can change it to something that fits your brand.
To set a custom name, find the Name field in the General section, enter your preferred name, and click Save.
## [](#tone-of-voice)Tone of voice
The tone of voice shapes how your chatbot communicates. It affects word choice, sentence structure, and the overall feel of responses.
You'll see the following tone options:
- Friendly: Warm, conversational language. It's approachable and casual, ideal for consumer products, startups, or brands that want to feel personable.
- Neutral: Strikes a balance between formal and casual. It works well for mixed audiences or when you're unsure which direction to take.
- Matter of Fact: Direct and to-the-point. It skips pleasantries and gets straight to the answer, perfect for developer documentation or technical tools where users want efficiency.
- Professional: Formal, business-like language. It's polished and appropriate for B2B products, enterprise software, or financial services.
- Humorous: Add personality and playfulness. It works for creative tools, gaming companies, or brands with a fun identity, but can feel out of place for serious topics.
### [](#how-tone-affects-responses)How tone affects responses?
Here's how the same question: "How do I add a custom domain?", might be answered in different tones:
Friendly:
"Great question! You can add a custom domain in your settings. Head to Settings → General, and you'll find the custom domain field right there. Let me know if you need help!"
Professional:
"To configure a custom domain, navigate to Settings → General. Enter your domain in the designated field and save your changes. Refer to our domain setup guide for DNS configuration details."
Matter of Fact:
"Go to Settings → General. Enter your custom domain and save. You'll need to add a CNAME record with your DNS provider."
The information is the same, but the delivery is completely different. Pick the tone that matches how your support team would naturally communicate.
## [](#answer-length)Answer length
Answer length controls how much detail the chatbot includes in its responses. Some visitors want quick answers; others need thorough explanations.
- Concise keeps answers short and focused. Only essential information is included. This works well for simple FAQs or mobile users who want fast answers.
- Standard provides balanced detail with context and next steps. It's the recommended default for most help centers.
- Thorough gives comprehensive responses with full explanations. Use this for complex products, technical documentation, or onboarding content where users need more guidance.
### [](#how-length-affects-responses)How length affects responses
Here's how "How do I add password protection?" might be answered at each length:
Concise:
"Go to Settings → General → Private Help Center, select Password, enter your password, and save."
Standard:
"You can add password protection to restrict access to your help center. Go to Settings → General, find the Private Help Center section, select Password, and enter the password you want visitors to use. Click Save to apply."
Thorough:
"Password protection lets you restrict your help center to authorized users only. Here's how to set it up: Go to Settings → General in your dashboard, scroll to the Private Help Center section, and select Password from the options. Enter the password you want visitors to use and click Save. Once enabled, visitors will see a password prompt before accessing any content. Share this password with your team or customers who should have access. You can change or remove the password at any time from the same settings page."
If you're unsure which to pick, start with Standard. You can always adjust based on how visitors respond.
## [](#recommended-settings)Recommended settings
The best personality settings depend on your product and audience.
Here are some starting points:
For a SaaS product with mixed users, try Friendly tone with Standard length. It's approachable without being too casual, and provides enough detail without overwhelming.
For developer documentation, Matter of Fact with Thorough length often works best. Developers appreciate directness and want complete information.
For enterprise B2B software, Professional tone with Standard length matches corporate communication expectations.
For a consumer mobile app, Friendly tone with Concise length delivers quick, helpful answers for users on the go.
These are starting points, not rules. Test different combinations and see what resonates with your visitors.
## [](#guidances)Guidances
Tone, length, and name give you a solid foundation, but sometimes you need more control. That's where guidances come in.
Guidances are custom instructions that tailor your chatbot's behavior. They train your chatbot to deliver accurate answers and follow your communication style in specific situations.
For example, you might create guidances to:
- Use specific terminology your company prefers (like "workspace" instead of "account")
- Always recommend a particular article when visitors ask about pricing
- Ask clarifying questions before answering certain types of queries
- Avoid mentioning features that are deprecated or not yet launched
You write them in plain language, no technical syntax required. The chatbot evaluates them during every conversation and applies whichever ones are relevant.
Think of personality settings as defining how the chatbot talks, and guidances as defining what it should or shouldn't say in specific scenarios.
*Tags: ai-chatbot, chat, customization*
---
## Customize AI translation behavior
Source: https://help.notiondesk.so/en/articles/1770664059-customize-ai-translation-behavior
Control how Automatic AI Translation works by setting tone and style preferences to match your brand voice across all languages.
You can customize how Automatic AI Translation handles your content by choosing a tone and style that matches your brand voice. This helps ensure translations feel natural and aligned with your company's communication style across all languages.
## [](#what-is-translation-behavior)What is translation behavior?
Translation behavior controls how Automatic AI Translation interprets and translates your content:
- Tone controls the formality and feel of translations
- Style controls how detailed or concise translations are
Both settings work together to shape your Automatic AI Translation output and help maintain consistent brand voice across all languages.
## [](#enable-behavior-customization)Enable behavior customization
1. Go to [Settings → Translation](https://app.notiondesk.so/settings/translation)
2. Find the Behavior card
3. Toggle Customize translation behavior on
4. Choose your preferred tone and style
5. Click Save changes
## [](#choose-your-tone)Choose your tone
Select the tone that best matches your brand's voice:
| Tone | Best for | Example use case |
|---|---|---|
| Formal | Corporate, legal, official documentation | Enterprise knowledge bases, compliance docs |
| Neutral | General purpose (default) | Standard help centers, product docs |
| Friendly | Consumer products, casual brands | Startup help centers, community docs |
| Marketing | Promotional content, announcements | Product launches, feature announcements |
| Technical | Developer docs, API references | Technical documentation, developer guides |
## [](#choose-your-style)Choose your style
Select how verbose or concise you want translations to be:
| Style | Description | Best for |
|---|---|---|
| Concise | Shorter, more direct translations | Quick reference guides, FAQs |
| Standard | Balanced level of detail (default) | General help articles, tutorials |
| Detailed | More thorough, elaborate translations | Complex tutorials, in-depth guides |
## [](#how-tone-and-style-work-together)How tone and style work together
Tone and style combine to create translations that match your brand:
- Tone shapes the voice (formal vs friendly)
- Style shapes the length and depth (brief vs detailed)
For example:
- Formal + Concise = Professional, to-the-point documentation
- Friendly + Detailed = Approachable, thorough explanations
- Technical + Standard = Clear, balanced developer docs
Note: Changes apply to new translations only. Existing translations are not automatically updated when you change behavior settings.
*Tags: ai-translation, customization, translation*
---
## Customize your help center colors and fonts
Source: https://help.notiondesk.so/en/articles/1745980302-customize-your-help-center-colors-and-fonts
Customize your help center with your brand's fonts and colors. Learn how to personalize fonts, colors, gradients, and more!
You can easily customize the colors and fonts to match your company’s style. This guide walks you through how to update your fonts, set brand colors, create gradient backgrounds, and more all from your Notiondesk dashboard.
## [](#customizing-fonts)Customizing fonts
### [](#choose-your-primary-font-titles-and-headers)Choose your primary font (titles and headers)
You can change the font used for titles, headers, and other main elements of your help center.
To update your primary font:
1. Open your Notiondesk dashboard.
2. Go to the Customization section.
3. Under the Branding settings, find Primary Font.
4. Choose a font from the available list. Options include Inter, Lora, Montserrat, Noto, Roboto, and others.
Once selected, the new font will automatically apply to your help center titles and headers.
### [](#choose-your-secondary-font-body-text)Choose your secondary font (body text)
You can also set a different font for the body text of your help center articles.
To update your secondary font:
1. In your Notiondesk dashboard, go to the Customization section.
2. Under Branding, find Secondary Font.
3. Select a font from the available list, like Inter, Lora, Montserrat, Noto, Roboto, and more.
The chosen font will apply to all article body text across your help center.
A good secondary font makes your articles easy to read, you can mix fonts for a distinct style or use the same font for both primary and secondary to keep things consistent.
## [](#customizing-colors)Customizing colors
### [](#update-branding-colors)Update Branding Colors
You can easily update the main colors of your help center to match your brand.
### [](#to-change-your-branding-colors)To change your branding colors:
1. Open your Notiondesk dashboard.
2. Go to the Customization section.
3. Under the Branding tab, you can update the following colors:
| Color | Description |
|---|---|
| Primary Color | Used for navigation elements like buttons and active links. |
| Text Color | Used for the main body text across your help center. |
| Link Color | Used for standard hyperlinks. |
| Link Hover Color | Changes the link color when a user hovers over it. |
| Background Color | Sets the background color of your entire help center. |
Each time you pick a new color, the change will instantly reflect on your live site.
💡
Use your official brand colors to keep a consistent look between your website and help center.
## [](#customize-header-colors)Customize header colors
The header section of your help center includes navigational links that visitors see first. You can update the link colors to match your brand or improve visibility.
### [](#to-change-header-link-colors)To change header link colors:
1. Go to the Customization section in your Notiondesk dashboard.
2. Open the Header tab.
3. Update the following options:
| Color | Description |
|---|---|
| Link Color | Sets the default color for links in the header. |
| Link Hover Color | Sets the color for links when users hover over them. |
### [](#customize-hero-block-background)Customize Hero Block Background
The Hero Block is the top section of your help center, often the first thing visitors see. You can personalize it with a background color or a gradient to better reflect your brand.
### [](#use-a-simple-background-color)Use a simple background color
If you prefer a clean, solid background instead of an image:
1. Go to the Customization section in your dashboard.
2. Open the Hero Block tab.
3. Choose Background: Color.
4. Select a background color from the picker or paste your brand hex code.
Your selected color will fill the entire Hero Block background.
### [](#use-a-gradient-background)Use a gradient background
Gradients let you blend multiple colors into a smooth transition, a great way to add depth to your header without using images.
To set up a gradient:
1. In the Hero Block tab, set Background to Gradient.
2. Choose a Gradient Type:
- Linear: colors flow in a straight direction.
- Radial: colors radiate outward from the center.
3. For Linear gradients, adjust the Rotation (angle) to control the direction of the blend.
4. Add your gradient colors. You can set up to 5 colors, each with its own percentage and color code.
Gradients are highly customizable. You can create subtle transitions with two colors or go bold with a multi-color blend. Just be sure your text stays readable on top.
## [](#customize-card-and-footer-colors)Customize Card and Footer Colors
You can also personalize the colors used in Collection cards, Article cards, and your Help Center’s footer to keep everything on-brand and visually cohesive.
### [](#collections-and-articles-cards)Collections and Articles Cards
Each Collection or Article is shown inside a card on your help center. You can change the background color of these cards to match your style or differentiate between sections.
To update card colors:
1. Go to the Customization section in your Notiondesk dashboard.
2. Open the Collections or Articles tab.
3. Select the background color
Choose solid colors that ensure the text inside the cards remains readable.
### [](#footer-colors)Footer Colors
Your footer is the section at the bottom of every help center page. It usually contains links or contact info, so clarity is key.
To update footer colors:
1. Go to the Customization section.
2. Open the Footer tab.
3. Set the Footer Background Color and Footer Text Color.
This helps ensure your footer looks good and stays accessible against your chosen background.
---
### [](#best-practices-for-styling-your-help-center)Best Practices for styling your help center
Customizing fonts and colors helps make your help center feel like part of your brand, but keeping it readable and consistent is just as important. Here are a few tips to get the best results:
1. Stick to your brand colorsUse the same colors you use on your website and product. This keeps things familiar for your users.
2. Use readable fontsAvoid overly decorative fonts, especially for body text. Stick with clear, legible choices that are easy to scan.
3. Keep good contrastMake sure there’s enough contrast between your text and background. For example, avoid light grey text on a white background.
4. Be careful with gradientsGradients can add visual interest, but too many colors or harsh transitions can make your content hard to read. Stick with two or three colors for best results.
5. Preview on desktop and mobileCheck your design on different screen sizes to make sure everything looks clean and professional.
---
## Customize your Help Center with Custom CSS
Source: https://help.notiondesk.so/en/articles/1693648315-customize-your-help-center-with-custom-css
Unlock advanced customization for your Help Center with Custom CSS.
Looking for advanced customization for your Help Center? Notiondesk's Custom CSS feature offers you additional customization capabilities beyond the standard settings. From adjusting the font styles to fine-tuning the layout, the sky's the limit!
Table of contents 👇
1. [What is Custom CSS?](#what-is-custom-css "What is Custom CSS?")
2. [How to Enable Custom CSS](#how-to-enable-custom-css "How to Enable Custom CSS")
3. [Examples of Custom CSS Customizations](#examples-of-custom-css-customizations "Examples of Custom CSS Customizations")
## [](#what-is-custom-css)What is Custom CSS?
CSS (Cascading Style Sheets) is a language used to describe the look and formatting of a document written in HTML. With Custom CSS in Notiondesk, you can personalize your Help Center's appearance down to the smallest details.
## [](#how-to-enable-custom-css)How to Enable Custom CSS
1. Go to 'Settings': Log in to your Notiondesk account.
2. Click on 'Integrations'.
3. Enter your code in the 'Custom CSS' text box.
## [](#examples-of-custom-css-customizations)Examples of Custom CSS Customizations
Here are some practical examples of what you can achieve:
Change the Header Background Color
```css
header {
background-color: #0652ea;
}
```
Add Borders to Articles
```css
.nd-article-card {
border: 2px solid #e316ff;
}
```
Change Hyperlink Colors
```css
a {
color: #059669;
}
```
Add a Sticky Footer
```css
footer {
position: fixed;
bottom: 0;
width: 100%;
}
```
---
## Customize your Help Center with Custom CSS
Source: https://help.notiondesk.so/en/articles/1693648315-customize-your-help-center-with-custom-css
Unlock advanced customization for your Help Center with Custom CSS.
Looking for advanced customization for your Help Center? Notiondesk's Custom CSS feature offers you additional customization capabilities beyond the standard settings. From adjusting the font styles to fine-tuning the layout, the sky's the limit!
Table of contents 👇
1. [What is Custom CSS?](#what-is-custom-css "What is Custom CSS?")
2. [How to Enable Custom CSS](#how-to-enable-custom-css "How to Enable Custom CSS")
3. [Examples of Custom CSS Customizations](#examples-of-custom-css-customizations "Examples of Custom CSS Customizations")
## [](#what-is-custom-css)What is Custom CSS?
CSS (Cascading Style Sheets) is a language used to describe the look and formatting of a document written in HTML. With Custom CSS in Notiondesk, you can personalize your Help Center's appearance down to the smallest details.
## [](#how-to-enable-custom-css)How to Enable Custom CSS
1. Go to 'Settings': Log in to your Notiondesk account.
2. Click on 'Integrations'.
3. Enter your code in the 'Custom CSS' text box.
## [](#examples-of-custom-css-customizations)Examples of Custom CSS Customizations
Here are some practical examples of what you can achieve:
Change the Header Background Color
```css
header {
background-color: #0652ea;
}
```
Add Borders to Articles
```css
.nd-article-card {
border: 2px solid #e316ff;
}
```
Change Hyperlink Colors
```css
a {
color: #059669;
}
```
Add a Sticky Footer
```css
footer {
position: fixed;
bottom: 0;
width: 100%;
}
```
---
## Dark mode for your help center
Source: https://help.notiondesk.so/en/articles/1778148189-dark-mode-for-your-help-center
Your help center now ships with a built-in dark theme.
By default, it can match your reader's system preference, so customers browsing docs in dark mode get a help center that feels right from the first page.
See it live in your help center!
*Tags: customization*
---
## Dark mode preview in customization settings
Source: https://help.notiondesk.so/en/articles/1781290452-dark-mode-preview-in-customization-settings
You can now preview your help center in dark mode while customizing it!
Switch between light and dark mode directly from the customization preview to check your branding, colors, and layout before saving.
Go to [Settings > Customize](https://app.notiondesk.so/settings/customize) to try it.
*Tags: customization*
---
## Display the estimated reading time on articles
Source: https://help.notiondesk.so/en/articles/1679566587-display-the-estimated-reading-time-on-articles
Now, you can display the estimated reading time on articles in your help center!
This will help your readers better plan their time and ensure they have the right amount of time to read your content.
We hope you enjoy this new feature and look forward to hearing your feedback!
---
## Edit account information
Source: https://help.notiondesk.so/en/articles/1679585925-edit-account-information
✨ You can modify your account information from the “Account & Billing” menu.
Personalize your space by putting a nice photo of yourself or changing your first and last name!
If you need to change your email, contact us!
---
## Enable article feedback form to collect reader insights
Source: https://help.notiondesk.so/en/articles/1745250533-enable-article-feedback-form-to-collect-reader-insights
Enable article feedback form to collect insights and improve your help center content based on customer feedback.
With article feedback form, you can hear directly from your readers when something doesn't quite land. Whether an article is missing key steps, unclear, or just not solving the problem, readers can now let you know.
Enabling this feature helps you:
- Understand what your users need by spotting gaps or confusion in your content
- Continuously improve your documentation based on real feedback
- Build trust by showing customers you care about their experience
## [](#what-happens-when-readers-leave-feedback)What happens when readers leave feedback?
When a reader gives a negative reaction (😞 or 😐) to one of your articles, he has the possibility to explain why. A simple feedback form appears, asking:
> What could be improved? What was unclear or missing?
This form is designed to be lightweight and frictionless, just enough to gather useful insights without interrupting the user experience!
💡
When you spot recurring feedback like "missing steps" or "too technical" it's a strong signal to rewrite or add clarifying details! Over time, these small tweaks can significantly reduce support requests.
## [](#how-to-turn-on-the-article-feedback-form)How to turn on the article feedback form
Enabling the feedback form takes just a few seconds. Here's how to do it:
1. In your Notiondesk dashboard, go to [Customization Settings](https://app.notiondesk.so/settings/customize?section=articlePage)
2. Click on the Article Page section
3. Toggle on Show feedback form
That's it! The form will now appear under any article when a reader clicks a negative reaction.
## [](#where-to-find-and-manage-feedback)Where to find and manage feedback
Once feedback starts coming in, you'll want to keep an eye on it, especially if certain articles are getting repeated comments.
To view all submitted feedback:
1. Go to your [Contact Messages](https://app.notiondesk.so/contact-messages)[ page](https://app.notiondesk.so/contact-messages) in the dashboard
2. You'll see each message submitted through the feedback form, along with the article it came from and the date
3. If the reader left their email, you'll be able to follow up directly!
## [](#tips-to-make-the-most-of-your-feedback)Tips to make the most of your feedback
Getting feedback is just the start, acting on it is what makes your help center stronger over time! Here's how to make the most of the insights you collect:
### [](#review-it-regularly)Review it regularly
Make a habit of checking your [Contact Messages](https://app.notiondesk.so/contact-messages).
Just a few minutes each week can reveal what's unclear or frustrating for your readers.
💡
If you notice the same comment on multiple articles like "missing steps" or "not enough detail", that's a sign those pages need your attention.
### [](#follow-up-when-possible)Follow up when possible
If someone includes their email in the form, use that moment to engage:
- Thank them for their feedback
- Let them know the article's been improved
- Share a direct link to the updated content
It shows you care, and it builds trust with your audience!
### [](#structure-your-content-for-clarity-from-the-start)Structure your content for clarity from the start
Some feedback isn't just about missing info, it's sometime about how the article is structured. If users struggle to follow along, consider reorganizing your content.
You can learn how to better write and structure support articles using Notion in our guide: [Use Notion to write articles for your customers](https://help.notiondesk.so/en/articles/1664928024-use-notion-to-write-articles-for-your-customers)
### [](#use-feedback-to-guide-your-content-roadmap)Use feedback to guide your content roadmap
Don't treat feedback as one-offs. When you see a trend, think bigger, maybe it's time to write a new article, update your onboarding guide, or add a "Getting Started" section to your help center.
💡
Over time, this approach helps reduce repetitive support requests and improves your entire support experience.
*Tags: feedback*
---
## Faster manual sync and dynamic syncing
Source: https://help.notiondesk.so/en/articles/1701255154-faster-manual-sync-and-dynamic-syncing
We've made significant improvements to the speed and sensitivity of syncing with Notion.
Faster Manual Sync and Dynamic Syncing!
Your help center will now dynamically sync when you have visitors. This feature replaces the daily sync option. [Enable automatic syncing in your settings](https://help.notiondesk.so/en/articles/1666704898-how-to-synchronize-your-help-center-with-notion).
Manual syncing is now faster, depending on the number of articles you have, it can take between 10 seconds to 1 minute.
Additionally, we've introduced more detailed feedback on common sync errors and how to resolve them.
---
## Favicon Support for Custom Branding
Source: https://help.notiondesk.so/en/articles/1689945523-favicon-support-for-custom-branding
We now support the addition of custom favicons to your Notiondesk help center!
This enhancement allows you to add a unique touch to your brand by uploading your own .ico file.
To upload your favicon, head to your dashboard's Settings > Customize > Branding section.
*Tags: branding*
---
## Feedback on article reactions
Source: https://help.notiondesk.so/en/articles/1745230856-feedback-on-article-reactions
Get better insights from your readers!
Now when readers react negatively to an article, they can leave detailed feedback. A form lets them share what's missing or unclear, helping you continuously improve your content.
*Tags: feedback*
---
## Filters & search on dashboard
Source: https://help.notiondesk.so/en/articles/1742975366-filters-search-on-dashboard
Quickly find articles and collections with new filters and search options in your dashboard.
---
## Global CDN for custom domains
Source: https://help.notiondesk.so/en/articles/1777928872-global-cdn-for-custom-domains
Your help center now loads faster worldwide with edge network delivery.
- Pages served from 200+ locations globally, closest to your visitors
- Reduced latency from seconds to milliseconds for international users
- Better reliability with automatic failover and caching
⚠️ Action required for custom domain help centers
Update your DNS CNAME record to activate CDN:
- Old target: `custom.notiondesk.help`
- New target: `cname.notiondesk.help`
Update your DNS in [Settings → General](https://app.notiondesk.so/settings/general). Changes take effect within minutes once DNS propagates.
👉 Learn more: [Setting up custom domains with CDN](https://help.notiondesk.so/en/articles/1678282749-how-to-set-up-a-custom-domain-for-my-help-center)
---
## Google Analytics
Source: https://help.notiondesk.so/en/articles/1694007611-google-analytics
Connect Google Analytics to improve user tracking and support optimization.
Connect Google Analytics to your Notiondesk Help Center to track user behavior and improve your support content. This article will show you how to set it up.
## [](#connect-google-analytics)Connect Google Analytics
Follow these steps to connect your Help Center to Google Analytics:
1. Navigate to Settings > Integrations.
2. Locate the Google Analytics section and click the toggle to turn the integration on.
3. Enter your Google Analytics ID in the field provided.
Your Google Analytics ID typically starts with "G-". If you're unsure where to find it, follow this guide: [How to find my Google Analytics 4 tracking ID](https://support.google.com/analytics/answer/9539598)
---
## Google Tag Manager
Source: https://help.notiondesk.so/en/articles/google-tag-manager
Manage all your tracking tags, analytics, and consent tools from a single container.
# [](#google-tag-manager)Google Tag Manager
Google Tag Manager (GTM) is a free tool that lets you manage and deploy tracking tags on your help center without editing code. With GTM, you can add Google Analytics, consent management tools, conversion tracking, and other scripts from one central dashboard.
## [](#why-use-google-tag-manager)Why use Google Tag Manager?
Unlike adding Google Analytics directly, GTM gives you more flexibility:
- Manage multiple tools: Add Analytics, Hotjar, Facebook Pixel, and other tracking scripts through one integration
- GDPR compliance: Integrate consent management platforms like Cookiebot or OneTrust
- No code changes: Update tracking logic anytime from Google's interface without touching your help center
- Advanced tracking: Set up custom events, triggers, and variables without developer help
## [](#prerequisites)Prerequisites
Before you start, you'll need:
- A Google Tag Manager account (create one at [tagmanager.google.com](https://tagmanager.google.com/))
- Your GTM Container ID (format: `GTM-XXXXXX`)
## [](#how-to-add-google-tag-manager-to-your-help-center)How to add Google Tag Manager to your help center
1. Log in to your [Notiondesk dashboard](https://app.notiondesk.so/)
2. Navigate to [Settings](https://app.notiondesk.so/settings/integrations)[ → ](https://app.notiondesk.so/settings/integrations)[Integrations](https://app.notiondesk.so/settings/integrations)
3. Find Google Tag Manager in the list
4. Paste your GTM Container ID (e.g., `GTM-XXXXXX`)
5. Click Save changes
Your GTM container is now active on your help center. All tags configured in your GTM workspace will automatically load.
## [](#finding-your-gtm-container-id)Finding your GTM Container ID
1. Log in to [Google Tag Manager](https://tagmanager.google.com/)
2. Select your account and container
3. Your Container ID appears in the top navigation (format: `GTM-XXXXXX`)
## [](#verifying-the-integration)Verifying the integration
To confirm GTM is working:
1. Install the [Google Tag Assistant](https://tagassistant.google.com/) browser extension
2. Visit your help center
3. Click the Tag Assistant icon
4. You should see your GTM container listed as "Working"
Alternatively, open your browser's developer console and type `google_tag_manager` - you should see an object with your container data.
## [](#what-to-do-next)What to do next
Once GTM is connected, you can add tags from your Google Tag Manager dashboard:
- Google Analytics 4: Track page views, searches, and visitor behavior
- Consent Management: Integrate Cookiebot, OneTrust, or similar tools for GDPR compliance
- Conversion Tracking: Add Facebook Pixel, LinkedIn Insight Tag, or Google Ads tracking
- Heatmaps & Recordings: Connect Hotjar, Microsoft Clarity, or similar tools
All tags are managed from your GTM workspace.
## [](#troubleshooting)Troubleshooting
GTM not loading on my help center- Verify your Container ID format is correct (`GTM-XXXXXX`)
- Check that your GTM container is published (not in draft mode)
- Clear your browser cache and test in an incognito window
Tags not firing- Ensure tags are published in your GTM workspace, not just saved as drafts
- Check tag triggers are configured correctly in GTM
- Use GTM's Preview mode to debug tag firing
---
## Google Tag Manager integration
Source: https://help.notiondesk.so/en/articles/1770763571-google-tag-manager-integration
Manage your entire analytics and consent stack through one integration, no code required.
- Connect GTM to control Google Analytics, consent management, and tracking scripts from one place
- Perfect for GDPR compliance, manage cookie consent alongside analytics
- More flexible than direct integrations, add any tag or tracking tool through GTM
- Set up once, adjust anytime without touching code
👉 [Learn more: Setting up Google Tag Manager](https://help.notiondesk.so/en/articles/google-tag-manager)
---
## Guest Account Access for Help Centers
Source: https://help.notiondesk.so/en/articles/1679598051-guest-account-access-for-help-centers
🎉 We're excited to announce the latest addition to Notiondesk: the Guest Account feature!
This new option allows you to restrict access to your help center by enabling guest accounts and assigning specific roles to users.
### [](#with-guest-accounts-you-can)With guest accounts, you can:
- Ensure privacy and exclusivity for your help center
- Create a tailored experience for different user groups
- Easily manage user access and roles
To get started with the Guest Account feature, head over to the Settings page and enable it in the "Private Help Center" section.
Check out our step-by-step guide on ["Restricting Help Center Access to Signed-in Users"](https://help.notiondesk.so/en/articles/1679626640-setting-view-permissions-for-articles-based-on-user-roles) for more information.
We hope you find this new feature valuable and look forward to your feedback!
---
## Guidance best practices and examples
Source: https://help.notiondesk.so/en/articles/guidance-best-practices-and-examples
Learn how to write effective AI Chatbot guidances. Best practices for clear instructions plus ready-to-use examples for communication style, content sources, and more.
The way you write a guidance affects how well your AI Chatbot follows it. Clear, specific instructions lead to consistent behavior. Vague or contradictory instructions lead to unpredictable results.
This guide covers the principles for writing effective guidances. For ready-to-use starting points, browse the templates in [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings)
## [](#be-specific-not-vague)Be specific, not vague
Vague instructions leave room for interpretation. Specific instructions tell the chatbot exactly what to do, when to do it, and why.
Vague: "Make sure the chatbot understands our products before answering."
Specific: "If a customer asks about the search feature, first ask which product they're using, Starter, Pro, or Enterprise, before responding. Each product has different search capabilities."
The specific version tells the chatbot exactly when to ask, what to ask, and provides context for why it matters.
## [](#speak-directly-to-the-chatbot)Speak directly to the chatbot
Write as if you're giving instructions to the chatbot itself. Avoid referring to it in the third person or describing what it "should" do abstractly.
Indirect: "The AI should avoid recommending phone support since we don't offer it."
Direct: "Never suggest contacting support by phone. We don't offer phone support. Instead, direct customers to email support@example.com or this chat."
Address the chatbot as "you" in your instructions. Write commands, not descriptions.
## [](#give-context-when-it-helps)Give context when it helps
When the chatbot understands why a guidance exists, it applies the instruction more accurately.
Without context: "Always mention the 14-day trial."
With context: "When discussing pricing or plans, always mention that we offer a 14-day free trial with no credit card required. This helps reduce hesitation for new customers."
Context also helps define scope. The second example makes clear this applies to pricing conversations, not every response.
## [](#keep-each-guidance-focused)Keep each guidance focused
Each guidance should address one specific behavior. If you find yourself writing "and also" or covering multiple scenarios, split it into separate guidances.
Too broad: "Use friendly language, always ask clarifying questions, and never mention competitor products."
Focused:
- "Use warm, conversational language. Address customers by name when possible."
- "If a question is ambiguous, ask one clarifying question before answering."
- "Never mention or compare us to competitor products, even if the customer brings them up."
Focused guidances are easier to test, debug, and maintain. When something isn't working, you can identify and fix the specific guidance causing the issue.
## [](#offer-alternatives-when-saying-don-t)Offer alternatives when saying "don't"
When you tell the chatbot not to do something, also tell it what to do instead. This gives the chatbot a clear action to take.
Without alternative: "Don't tell customers to contact us by email."
With alternative: "Don't tell customers to contact us by email. Instead, let them know they can continue this chat conversation or ask to speak with the team directly."
A guidance that only says "don't" leaves the chatbot without direction. A guidance that says "don't X, instead do Y" gives it a clear path forward.
## [](#avoid-contradictions)Avoid contradictions
Review your active guidances to make sure none of them conflict. Contradictory instructions cause unpredictable behavior.
For example, these two guidances conflict:
- "If a customer mentions billing issues, offer a 10% discount to resolve quickly."
- "All billing questions must be escalated to the support team immediately."
One empowers the chatbot to resolve billing issues, while the other requires escalation. Pick one approach and remove the conflicting guidance.
Before adding a new guidance, scan your existing list to check for potential conflicts.
## [](#maintaining-your-guidances)Maintaining your guidances
Start small: Begin with 3-5 guidances that address your most common issues. Add more as you identify gaps in the chatbot's responses.
Review regularly: As your product evolves, some guidances become outdated. Check them monthly and update or remove ones that no longer apply.
Test after changes: After adding or editing a guidance, ask the chatbot questions that should trigger it. Verify the behavior matches your expectations.
Watch for conflicts: When adding new guidances, check that they don't contradict existing ones. Conflicting instructions lead to inconsistent behavior.
Use the right tool: Guidances control behavior. If you need to add new information the chatbot should know, update your help center articles instead, that's where the chatbot gets its knowledge.
*Tags: ai-chatbot, chat, customization*
---
## HelpScout
Source: https://help.notiondesk.so/en/articles/1768527047-helpscout
Add HelpScout for real-time support and engagement.
---
Integrate HelpScout Beacon with your Notiondesk Help Center to offer real-time support and engage with your users. This guide explains how to set up the HelpScout integration.
## [](#add-helpscout-beacon)Add HelpScout Beacon
To connect HelpScout with Notiondesk:
1. Navigate to Settings and then the [Integrations tab](https://app.notiondesk.so/settings/integrations).
2. Locate the HelpScout section and click on the toggle to turn on the integration.
3. Enter your Beacon ID in the designated field.
## [](#finding-your-beacon-id)Finding Your Beacon ID
To find your Beacon ID in HelpScout:
1. Log in to your [HelpScout dashboard](https://secure.helpscout.net/).
2. Go to Manage → Beacons.
3. Select the Beacon you'd like to connect (or create a new one).
4. Click on Installation.
5. Copy your Beacon ID from the embed code.
Your Beacon ID should look similar to this: ct95360-9e5a-4e6e-a235-8154580b1557
---
## Host your help center on a subpath
Source: https://help.notiondesk.so/en/articles/host-your-help-center-on-a-subpath
Learn how to host your help center on a subpath like /help using your website proxy or CDN.
Subpath hosting lets you publish your help center on your main website domain, using a path like `yourdomain.com/help`, `yourdomain.com/docs`, or `yourdomain.com/support`.
Instead of sending visitors to a separate subdomain like `help.yourdomain.com`, your help center stays inside your existing website structure. This is useful if you want your documentation, support articles, or FAQ content to live under your main domain for SEO, branding, and a smoother customer experience.
With Notiondesk, you can enable subpath hosting from your dashboard, then connect it to your website using a proxy, CDN or server configuration.
1. [What is subpath hosting?](#what-is-subpath-hosting "What is subpath hosting?")
1. [Subpath vs subdomain](#subpath-vs-subdomain "Subpath vs subdomain")
2. [Before you start](#before-you-start "Before you start")
1. [Requirements](#requirements "Requirements")
3. [Enable subpath hosting in Notiondesk](#enable-subpath-hosting-in-notiondesk "Enable subpath hosting in Notiondesk")
1. [1. Open your help center settings](#1-open-your-help-center-settings "1. Open your help center settings")
2. [2. Enable the Subpath option](#2-enable-the-subpath-option "2. Enable the Subpath option")
3. [3. Choose your provider](#3-choose-your-provider "3. Choose your provider")
4. [Supported setup guides](#supported-setup-guides "Supported setup guides")
## [](#what-is-subpath-hosting)What is subpath hosting?
Subpath hosting lets you serve your help center from a path on your existing website domain.
For example:
`yourdomain.com/help`
This means your main website keeps handling the rest of your pages, while Notiondesk handles only the help center path.
### [](#subpath-vs-subdomain)Subpath vs subdomain
There are two common ways to host a help center:
| Type | Example | How it works |
|---|---|---|
| Subdomain | `help.yourdomain.com` | Your help center is hosted on a separate subdomain |
| Subpath | `yourdomain.com/help` | Your help center is hosted inside your main website domain |
---
## [](#before-you-start)Before you start
Before enabling subpath hosting, make sure you have everything needed to connect your website.
### [](#requirements)Requirements
You need:
- An existing Notiondesk help center
- Access to your main website configuration
- Access to your hosting, proxy, CDN or server settings
- A subpath you want to use for your help center, for example: `/help`, `/docs` or `/support`
## [](#enable-subpath-hosting-in-notiondesk)Enable subpath hosting in Notiondesk
You can enable subpath hosting from your Notiondesk dashboard.
### [](#1-open-your-help-center-settings)1. Open your help center settings
From your Notiondesk dashboard, go to: `Settings > General `Then scroll to the `Domains` section.
### [](#2-enable-the-subpath-option)2. Enable the Subpath option
In the `Domains` section, enable the `Subpath` switch.
Once enabled, you will see the setup instructions for your help center.
### [](#3-choose-your-provider)3. Choose your provider
Select or copy the instructions for the provider you use to host your main website.
Notiondesk provides setup instructions for:
- Cloudflare
- Vercel / Next.js
- AWS CloudFront
- Nginx
- Caddy
Use the generated instructions to configure your website proxy, CDN, or server.
The exact setup depends on your provider, but the goal is always the same: forward your selected subpath to your help center.
### [](#supported-setup-guides)Supported setup guides
The setup depends on the provider you use for your website.
Use the dedicated guide for your provider:
- [Set up subpath hosting with Cloudflare](https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-cloudflare)
- [Set up subpath hosting with Vercel](https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-vercel)
- [Set up subpath hosting with AWS CloudFront](https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-aws-cloudfront)
- [Set up subpath hosting with Nginx](https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-nginx)
- [Set up subpath hosting with Caddy](https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-caddy)
*Tags: customization, hosting, subpath*
---
## How can I cancel my subscription?
Source: https://help.notiondesk.so/en/articles/1788893589-how-can-i-cancel-my-subscription
Cancel your subscription at any time from the billing portal, and learn what happens to your help center afterwards.
You can cancel your Notiondesk subscription yourself at any time, no need to contact support. Cancelling stops future charges and unsubscribes you from your current plan.
## [](#cancel-your-subscription)Cancel your subscription
1. Go to [Workspace Settings](https://app.notiondesk.so/settings/workspace?tab=billing) and open the Billing tab. This is where you manage your workspace, team members, and billing.
2. Click Manage subscription. You'll be redirected to a secure Stripe page.
3. Click Cancel plan.
4. Confirm the cancellation.
Once confirmed, you'll receive a confirmation email and your billing page will show the date your plan ends.
Only workspace owners and admins have access to the billing section.
## [](#what-happens-after-you-cancel)What happens after you cancel
Your subscription stays active until the end of the period you have already paid for, so you keep access to your paid features until that date. After it ends, your help center moves to the free plan.
Your articles and collections stay in your Notion workspace either way, cancelling a Notiondesk subscription never deletes content from Notion.
## [](#changing-plan-instead-of-cancelling)Changing plan instead of cancelling
If the plan is more than you need rather than something you want to stop entirely, you can switch to a smaller plan from the same billing page using Change plan. This keeps your help center live and adjusts what you pay at your next renewal.
*Tags: billing*
---
## How can I change my billing information?
Source: https://help.notiondesk.so/en/articles/1746825675-how-can-i-change-my-billing-information
You can update your billing details at any time from your billing page.
You’ll be redirected to a secure Stripe page where you can manage your payment details and billing address.
## [](#update-your-billing-information)Update your billing information
- On the Stripe billing page, look for the Billing Information section.
- Click Update Information.
- Enter your new details (such as company name, VAT number, or billing address).
- Save your changes.
Your future invoices will reflect the updated information.
*Tags: billing*
---
## How can I download my invoices?
Source: https://help.notiondesk.so/en/articles/1746806493-how-can-i-download-my-invoices
You can access and download all your invoices directly from your billing page in a few clicks.
To get started, go to Settings > Account & Billing > Manage subscription in your Notiondesk profile. You’ll be redirected to a secure Stripe page where you can manage your billing details.
## [](#download-your-invoices)Download your invoices
1. On the Stripe billing page, scroll down to the Billing History section.
2. Click Download next to the invoice you want to save.
Invoices are available in PDF format and include the invoice number, billing period, and payment method.
🛠
Only workspace owners and admins have access to the billing section.
*Tags: billing*
---
## How to add an internal link in your article
Source: https://help.notiondesk.so/en/articles/1746534640-how-to-add-an-internal-link-in-your-article
You can easily add internal links between your articles to create a smooth navigation experience in your help center.
You can easily add internal links between your articles to create a smooth navigation experience in your help center.
Adding internal links between your articles helps create a smoother and more intuitive navigation experience for your readers.
- By guiding users toward related topics or more detailed explanations, you make it easier for them to find the information they need without leaving your help center.
- Internal linking also encourages users to stay longer, explore more content, and reduces the need for external support requests.
- Building strong internal connections between articles makes your knowledge base more structured, accessible, and valuable for all users.
## [](#methods-to-add-an-internal-link)Methods to add an internal link
You can add an internal link in different ways depending on your preference.
### [](#1-mention-another-page-using)1. Mention another page using @
1. Open the article in your Notion workspace.
2. Type @ and search for the page you want to link to.
3. Select the page from the list.
### [](#2-insert-a-link-using-cmd-k-or-ctrl-k)2. Insert a link using cmd + K or ctrl + K
1. Select the text you want to link.
2. Press cmd + K (Mac) or ctrl + K (Windows).
3. Paste the Notion page URL.
### [](#copy-the-link-from-your-published-help-center)Copy the link from your published help center
1. Go to your live Notiondesk help center.
2. Open the article you want to link to.
3. Copy the URL from your browser.
4. In your Notion article, select the text and paste the copied link using cmd + K ou ctrl + K.
This ensures the link points directly to the public version of the article.
---
## How to add content to collection page
Source: https://help.notiondesk.so/en/articles/1755790810-how-to-add-content-to-collection-page
Learn how to add and format custom content at the top of your Notiondesk collection pages.
When building a help center or knowledge base in Notion, collection pages play a central role in organizing your content. They group related articles together, making it easy for readers to browse by topic. With Notiondesk, you can now add custom content at the top of these pages to give readers context or guidance.
## [](#activate-the-option-from-the-customization-tab)Activate the option from the Customization tab
Before you can display content at the top of your collection pages, you first need to enable the option in Notiondesk.
1. Go to your Dashboard in Notiondesk.
2. In the left-hand menu, select Collections.
3. Find the section Collection content.
4. Toggle the switch Show collection content to activate it.
5. Don't forget to click Save changes in the top right corner.
## [](#add-content-to-a-collection-page-in-notion)Add content to a collection page in Notion
After enabling the option in Notiondesk, the next step is adding your content directly in Notion.
1. Open the Help Center page in your Notion workspace.
2. Locate the Collections database.
3. Click on the collection you want to customize.
4. At the top of the collection page, simply add the content you want to display above the articles list
💡
Everything you place above the collection block will appear as an introductory section in your published Notiondesk help center.
## [](#formatting-your-content-in-notion)Formatting your content in Notion
The best part about adding content in Notion is that all blocks are supported in your Notiondesk help center. This means you can format your collection intro exactly the way you want, without limitations.
Some of the most useful blocks include:
- Headings (H1, H2, H3): to organize information clearly.
- Callouts: to highlight tips, warnings, or key info.
- Lists (bulleted, numbered, checklists): for structured instructions.
- Toggles: perfect for FAQs or optional details.
- Images, videos, or embeds: to make your collection more visual.
- Tables and columns: for structured layouts.
For a complete list of supported elements, check out our full guide: [Format your articles with Notion](https://help.notiondesk.so/en/articles/1672456796-format-your-articles-with-notion).
## [](#best-practices-for-clear-collection-content)Best practices for clear collection content
When adding content to a collection page, less is often more. Here are some best practices to make sure your introductions stay helpful and easy to read:
Keep it short and focused : A few lines of context or guidance is enough. Avoid long paragraphs that overwhelm readers.
Use headings and subheadings : Break content into sections so visitors can scan quickly.
Highlight key information : Use callouts for important notes, tips, or warnings that users should not miss.
Limit visuals to essentials : Images, GIFs, or embeds can make content engaging, but too many will slow down the page.
Stay consistent : Use the same tone, style, and formatting across all your collections for a professional look.
Think about the reader's journey : Ask yourself: What does someone need to know before diving into these articles? Keep the intro focused on answering that.
A well-structured intro not only improves the user experience but also supports SEO, helping your knowledge base rank better in search engines.
---
## How to add subcollection to multiple parent collections
Source: https://help.notiondesk.so/en/articles/1705495542-how-to-add-subcollection-to-multiple-parent-collections
Learn how to link a subcollection to multiple parent collections and simplify help center organization.
Are you looking for a more organized way to structure your Help Center? Do you want to avoid the hassle of duplicating collections while keeping your content neatly categorized?
In this guide, we'll show you how to link a subcollection to multiple parent collections, simplifying the organization of your help center. Let's get started!
Table of contents
1. [Why Multiple Parent Collections?](#why-multiple-parent-collections "Why Multiple Parent Collections?")
2. [How to Add a Subcollection to Multiple Parent Collections](#how-to-add-a-subcollection-to-multiple-parent-collections "How to Add a Subcollection to Multiple Parent Collections")
## [](#why-multiple-parent-collections)Why Multiple Parent Collections?
Using multiple parent collections in Notiondesk simplifies how you organize your Help Center.
Imagine you want to create categories like "FAQs" and "Electric Heaters" with subcategories underneath. Multiple parent collections make this easy:
- Simplified Structure: You can place the same subcollection, like "Electric Heater FAQs," under both "FAQs" and "Electric Heaters."
- Consistent Names: Keep your labels consistent, making it easier to manage your content.
In essence, multiple parent collections help you create an organized Help Center that's user-friendly.
## [](#how-to-add-a-subcollection-to-multiple-parent-collections)How to Add a Subcollection to Multiple Parent Collections
Now that we understand the advantages of multiple parent collections, let's dive into how to link a subcollection to multiple parent collections in your Help Center.
Begin by accessing your Help Center databases in Notion.
Access the Collections Database: Within your Help Center, locate the Collections database. This is where you manage your collections and subcollections.
1. Check "Parent Collections" Property: Ensure that the property named "Parent Collections" does not have a limit set. If there's a limit, you'll want to change it to "No limit" to enable multiple parent collections for your subcollections.
2. Add Subcollection to Parent Collections: Select the collection that you want to add to multiple parent collections. Then, add it to the "Sub Collections" property.
That's it! You've successfully linked the subcollection to multiple parent collections. When users access the parent collections, they will see the collection in both places, without any need for duplication.
---
## How to change the logo of your help center
Source: https://help.notiondesk.so/en/articles/1745947985-how-to-change-the-logo-of-your-help-center
You can customize your help center by uploading your own logo
You can customize your help center by uploading your own logo directly from your Notiondesk settings.
## [](#change-your-logo)Change your logo
1. Go to your Notiondesk dashboard.
2. Click on Settings.
3. Open the General tab.
4. In the Branding section, click Upload Logo.
5. Select your image file (recommended size: 300x100px, PNG or SVG format).
6. Save your changes.
Your new logo will appear at the top of your help center.
💡
If you delete your logo, Notiondesk will display your help center name instead.
---
## How to change the welcome text
Source: https://help.notiondesk.so/en/articles/1746499681-how-to-change-the-welcome-text
You can customize the welcome text displayed at the top of your help center to match your brand's tone, style, and key messages.
You can customize the welcome text displayed at the top of your help center to match your brand's tone, style, and key messages.
This message helps you engage visitors from the first moment they arrive on your help center.
The welcome text creates a strong first impression, directs users to the most important resources, and sets the right expectations about what they can find. A clear and friendly message increases trust, improves navigation, and helps users find answers faster.
## [](#change-the-welcome-text)Change the welcome text
1. Go to your Notiondesk dashboard.
2. Click on General in the left sidebar.
3. Open the Content tab.
4. Scroll to the Welcome Text section.
5. Edit the text field with your custom message.
6. Click Save.
Your updated welcome text will appear immediately on your help center homepage.
💡
Keep your welcome message short and clear to guide users effectively.
---
## How to change the welcome text
Source: https://help.notiondesk.so/en/articles/1746499681-how-to-change-the-welcome-text
You can customize the welcome text displayed at the top of your help center to match your brand's tone, style, and key messages.
You can customize the welcome text displayed at the top of your help center to match your brand's tone, style, and key messages.
This message helps you engage visitors from the first moment they arrive on your help center.
The welcome text creates a strong first impression, directs users to the most important resources, and sets the right expectations about what they can find. A clear and friendly message increases trust, improves navigation, and helps users find answers faster.
## [](#change-the-welcome-text)Change the welcome text
1. Go to your Notiondesk dashboard.
2. Click on General in the left sidebar.
3. Open the Content tab.
4. Scroll to the Welcome Text section.
5. Edit the text field with your custom message.
6. Click Save.
Your updated welcome text will appear immediately on your help center homepage.
💡
Keep your welcome message short and clear to guide users effectively.
---
## How to collect feedback with article reactions
Source: https://help.notiondesk.so/en/articles/1746491497-how-to-collect-feedback-with-article-reactions
Reactions are available by default on every article in your Notiondesk help center.
Reactions are available by default on every article in your Notiondesk help center. They allow your readers to quickly express if an article was helpful or not.
Reactions appear at the bottom of each article, readers can react by clicking on an emoji that best reflects their experience.
## [](#types-of-reactions)Types of reactions
Notiondesk provides multiple emojis to capture different types of feedback:
😔 Disappointed reaction : The article did not meet the reader’s expectations.
😐 Neutral face reaction : The article was somewhat helpful but left questions unanswered.
😀 Smiley reaction : The article was clear, complete, and helpful.
These simple reactions help you understand the impact of your articles at a glance.
## [](#why-reactions-matter)Why reactions matter
Reactions offer valuable insights for improving your help center, without interrupting the user experience :
- Quickly identify which articles fully answer user questions.
- Detect articles that cause confusion or dissatisfaction.
- Collect continuous feedback at scale, without relying on manual surveys.
- Prioritize updates based on real user sentiment.
Gathering structured, instant feedback helps you keep your content aligned with your users' needs.
## [](#how-to-interpret-reactions)How to interpret reactions
A high number of 😀 positive reactions means your article is clear, relevant, and useful.
A high number of 😐 neutral reactions suggests your content may need clarifications or more examples.
A high number of 😔 disappointed reactions signals that the article might be outdated, incomplete, or confusing.
When users leave a disappointed reaction, they are automatically prompted to submit additional feedback via a short form. [Learn more about the article feedback form here](https://help.notiondesk.so/en/articles/1745250533-get-article-feedback-with-reactions).
## [](#how-to-analyze-reactions)How to analyze reactions
You can track and analyze reactions in two ways:
- From the article list (Performance tab):View basic reaction counts to quickly identify which articles perform best.
- From the Analytics dashboard:Go to [Analytics > Engagement](https://app.notiondesk.so/analytics?tab=engagement) to access detailed reports about reaction trends across your help center.
By actively leveraging article reactions, you continuously improve your knowledge base, boost user satisfaction, and reduce support requests — all while keeping the feedback process simple and frictionless.
*Tags: feedback*
---
## How to connect Notion for multi Help Center
Source: https://help.notiondesk.so/en/articles/1753252213-how-to-connect-notion-for-multi-help-center
Learn how to create and manage multiple help centers in Notiondesk for different products or audiences.
With Notiondesk, you can connect different Notion pages to different Help Centers, so each audience gets the help they need.
### [](#why-create-multiple-help-centers)Why create multiple help centers?
Creating multiple help centers lets you organize your support experience based on who you're helping and how.
Here are a few common use cases:
- Product or service lines: If you offer multiple products (a mobile app and a desktop platform), each help center can focus on its own content, updates, and structure.
- Different business units or brands: Manage documentation for multiple brands or teams under the same account while keeping each help center fully independent.
- Internal vs. public support: Set up one help center for internal team documentation (private access) and another for public customer support.
With this modular setup, you stay organized, relevant, and accessible no matter how diverse your user base becomes.
### [](#step-1-open-the-help-center-switcher)Step 1: open the help center switcher
In your Notiondesk dashboard, you'll find the Help Center switcher on the left sidebar. It lists all existing help centers linked to your account.
1. Click on a Help Center to manage it
2. Click "+ New Help Center" to create a new help center
### [](#step-2-create-and-name-your-help-center)Step 2: create and name your help center
Clicking "+ New Help Center" opens the creation flow
1. Name your new Help Center clearly
2. Click on Create
Your new Help Center is now created and listed in the sidebar.
This help center is empty by default, just like when you set up your first one. You'll need to create a Notion template, organize your content and customize your help center.
To learn how to connect your Notion workspace, [follow this guide](https://help.notiondesk.so/en/articles/1664928025-how-to-connect-your-notion-workspace)
### [](#step-3-switch-between-help-centers)Step 3: switch between help centers
Switching between help centers is easy and lets you manage content for each audience without confusion.
1. In the left sidebar, click the Help Center switcher at the top.
2. Select the Help Center you want to manage.
The dashboard will reload with the selected help center's settings, articles, and customizations.
You can instantly tell which Help Center you're in by checking the name at the top of the sidebar.
*Tags: workspace*
---
## How to control article visibility with draft, review, and published status
Source: https://help.notiondesk.so/en/articles/1752074270-how-to-control-article-visibility-with-draft-review-and-published-status
Learn how to manage your article visibility using Draft, Review, and Published status, and set new articles to Draft by default.
When you create or edit an article in Notiondesk, its visibility depends on its status property. This guide explains what each status means, how visibility works, and how to make new articles start as drafts by default.
### [](#default-behavior-articles-are-published-automatically)Default behavior: articles are published automatically
When you first set up Notiondesk, the default article template in your Notion database has the status set to Published.
This helps teams quickly publish articles without needing extra steps, but if you prefer to review or edit before publishing, you can change this default.
### [](#how-to-make-new-articles-start-as-draft)How to make new articles start as draft
To have all new articles start as Draft instead of being published:
1. In Notion, open the Articles database
2. Click the arrow next to New and choose Edit.
3. Find the Status property and change it to `Draft`.
### [](#understanding-the-review-status)Understanding the “Review” status
If you change a published article to `Review`, it stays visible on your help center, but only the last published version. This lets you work on changes safely in the background.
The new version won't appear until you manually set the status back to `Published`
[Manage article publishing with the Review status](https://help.notiondesk.so/en/articles/1715085822-manage-article-publishing-with-the-review-status)
### [](#want-to-unpublish-an-article)Want to unpublish an article?
If you don't want an article to be visible at all:
- Set its status to `Draft`
- This will remove the article from your public help center.
### [](#status-overview-and-visibility)Status overview and visibility
| Status | Visible to visitors? | What it does |
|---|---|---|
| Draft | No | The article is hidden from the help center. Use this to keep it private. |
| Review | Yes (last published version) | Lets you make changes without publishing them right away. The published version remains visible until you set it back to Published. |
| Published | Yes | The article is live and visible to visitors. |
---
## How to control article visibility with draft, review, and published status
Source: https://help.notiondesk.so/en/articles/1752074270-how-to-control-article-visibility-with-draft-review-and-published-status
Learn how to manage your article visibility using Draft, Review, and Published status, and set new articles to Draft by default.
When you create or edit an article in Notiondesk, its visibility depends on its status property. This guide explains what each status means, how visibility works, and how to make new articles start as drafts by default.
### [](#default-behavior-articles-are-published-automatically)Default behavior: articles are published automatically
When you first set up Notiondesk, the default article template in your Notion database has the status set to Published.
This helps teams quickly publish articles without needing extra steps, but if you prefer to review or edit before publishing, you can change this default.
### [](#how-to-make-new-articles-start-as-draft)How to make new articles start as draft
To have all new articles start as Draft instead of being published:
1. In Notion, open the Articles database
2. Click the arrow next to New and choose Edit.
3. Find the Status property and change it to `Draft`.
### [](#understanding-the-review-status)Understanding the “Review” status
If you change a published article to `Review`, it stays visible on your help center, but only the last published version. This lets you work on changes safely in the background.
The new version won't appear until you manually set the status back to `Published`
[Manage article publishing with the Review status](https://help.notiondesk.so/en/articles/1715085822-manage-article-publishing-with-the-review-status)
### [](#want-to-unpublish-an-article)Want to unpublish an article?
If you don't want an article to be visible at all:
- Set its status to `Draft`
- This will remove the article from your public help center.
### [](#status-overview-and-visibility)Status overview and visibility
| Status | Visible to visitors? | What it does |
|---|---|---|
| Draft | No | The article is hidden from the help center. Use this to keep it private. |
| Review | Yes (last published version) | Lets you make changes without publishing them right away. The published version remains visible until you set it back to Published. |
| Published | Yes | The article is live and visible to visitors. |
---
## How to create pretty URLs for articles and collections
Source: https://help.notiondesk.so/en/articles/how-to-create-pretty-urls-for-articles-and-collections
Make your help center links clean, readable, and SEO-friendly by customizing slugs for articles and collections.
Customizing the slug of your help center content helps create easy-to-read and memorable URLs. This guide shows you how to set custom slugs for both individual articles and collections using your Notion workspace.
### [](#what-is-a-slug)What is a slug?
A slug is the last part of a URL, used to identify a specific page in a readable way. Instead of having a random string of numbers or characters, you can define a custom slug like:
/collections/getting-started
/articles/what-is-notiondesk
This makes your help center easier to navigate and better optimized for search engines.
### [](#add-a-slug-to-your-notion-articles-or-collections-database)Add a slug to your Notion Articles or Collections database
To use custom slugs, you'll need a property named `Slug` in your Articles and Collections databases in Notion.
Here's how to set it up:
1\. Open your Articles or Collections database
Go to your workspace and locate the database where your content lives.
2\. Add a "Slug" property if it doesn't already exist
- Click + Add a property
- Choose Text as the property type
- Name it Slug
3\. Set the slug for each item
- Open an article or collection page
- Enter your desired slug in the Slug field (example: `how-to-connect-domain` )
### [](#best-practices-for-slugs)Best practices for slugs
- Use lowercase letters
- Use hyphens to separate words (avoid spaces or underscores)
- Keep it short and descriptive
Setting custom slugs not only improves your help center's readability but also supports better indexing by search engines. And if you ever change your slug and need to redirect old URLs, check out this guide: [How to manage page redirects in your help center](https://help.notiondesk.so/en/articles/1746004625-how-to-manage-page-redirects-in-your-help-center)
*Tags: article-layout, collections*
---
## How to create pretty URLs for articles and collections
Source: https://help.notiondesk.so/en/articles/how-to-create-pretty-urls-for-articles-and-collections
Make your help center links clean, readable, and SEO-friendly by customizing slugs for articles and collections.
Customizing the slug of your help center content helps create easy-to-read and memorable URLs. This guide shows you how to set custom slugs for both individual articles and collections using your Notion workspace.
### [](#what-is-a-slug)What is a slug?
A slug is the last part of a URL, used to identify a specific page in a readable way. Instead of having a random string of numbers or characters, you can define a custom slug like:
/collections/getting-started
/articles/what-is-notiondesk
This makes your help center easier to navigate and better optimized for search engines.
### [](#add-a-slug-to-your-notion-articles-or-collections-database)Add a slug to your Notion Articles or Collections database
To use custom slugs, you'll need a property named `Slug` in your Articles and Collections databases in Notion.
Here's how to set it up:
1\. Open your Articles or Collections database
Go to your workspace and locate the database where your content lives.
2\. Add a "Slug" property if it doesn't already exist
- Click + Add a property
- Choose Text as the property type
- Name it Slug
3\. Set the slug for each item
- Open an article or collection page
- Enter your desired slug in the Slug field (example: `how-to-connect-domain` )
### [](#best-practices-for-slugs)Best practices for slugs
- Use lowercase letters
- Use hyphens to separate words (avoid spaces or underscores)
- Keep it short and descriptive
Setting custom slugs not only improves your help center's readability but also supports better indexing by search engines. And if you ever change your slug and need to redirect old URLs, check out this guide: [How to manage page redirects in your help center](https://help.notiondesk.so/en/articles/1746004625-how-to-manage-page-redirects-in-your-help-center)
*Tags: article-layout, collections*
---
## How to create pretty URLs for articles and collections
Source: https://help.notiondesk.so/en/articles/how-to-create-pretty-urls-for-articles-and-collections
Make your help center links clean, readable, and SEO-friendly by customizing slugs for articles and collections.
Customizing the slug of your help center content helps create easy-to-read and memorable URLs. This guide shows you how to set custom slugs for both individual articles and collections using your Notion workspace.
### [](#what-is-a-slug)What is a slug?
A slug is the last part of a URL, used to identify a specific page in a readable way. Instead of having a random string of numbers or characters, you can define a custom slug like:
/collections/getting-started
/articles/what-is-notiondesk
This makes your help center easier to navigate and better optimized for search engines.
### [](#add-a-slug-to-your-notion-articles-or-collections-database)Add a slug to your Notion Articles or Collections database
To use custom slugs, you'll need a property named `Slug` in your Articles and Collections databases in Notion.
Here's how to set it up:
1\. Open your Articles or Collections database
Go to your workspace and locate the database where your content lives.
2\. Add a "Slug" property if it doesn't already exist
- Click + Add a property
- Choose Text as the property type
- Name it Slug
3\. Set the slug for each item
- Open an article or collection page
- Enter your desired slug in the Slug field (example: `how-to-connect-domain` )
### [](#best-practices-for-slugs)Best practices for slugs
- Use lowercase letters
- Use hyphens to separate words (avoid spaces or underscores)
- Keep it short and descriptive
Setting custom slugs not only improves your help center's readability but also supports better indexing by search engines. And if you ever change your slug and need to redirect old URLs, check out this guide: [How to manage page redirects in your help center](https://help.notiondesk.so/en/articles/1746004625-how-to-manage-page-redirects-in-your-help-center)
*Tags: article-layout, collections*
---
## How to embed your Help Center in a Notion page?
Source: https://help.notiondesk.so/en/articles/1676402925-how-to-embed-your-help-center-in-a-notion-page
You can easily embed your help center on a Notion page!
If you want to embed your help center on a Notion page, it's easy! This allows you to have a complete and integrated help center while also allowing your users to interact with the Notion page.
## [](#embed-your-help-center-in-notion)Embed your Help Center in Notion
First, copy the URL of your help center.
💡
For example: https://help.acme.com/
Next, navigate to the Notion page where you want to embed your help center. This can be a new page or an existing one.
Once you're on the page, type `/embed` into the page and hit enter. Paste in your help center URL and save it!
Voila! Your help center should now be embedded directly onto your Notion page.
*Tags: notion, workspace*
---
## How to enable email subscriptions for your changelogs
Source: https://help.notiondesk.so/en/articles/1759476273-how-to-enable-email-subscriptions-for-your-changelogs
Enable email subscriptions for your Notiondesk changelogs. Let customers subscribe to product updates and manage subscribers easily from your dashboard.
Keeping customers informed about product updates is one thing, making sure they actually see those updates is another. Email subscriptions for your changelogs turn passive readers into engaged followers who receive notifications whenever you publish new updates.
## [](#what-are-changelogs-email-subscriptions)What are changelogs email subscriptions?
Changelogs email subscriptions allow your help center visitors to opt-in for automatic notifications whenever you publish new changelog entries. Instead of manually checking your changelog page, subscribers receive updates directly in their email inbox.
## [](#enable-email-subscriptions-for-changelogs)Enable email subscriptions for changelogs
Enabling email subscriptions is quick and straightforward:
1. Log into your Notiondesk dashboard
2. Navigate to Changelogs > Settings in the left sidebar
3. Find the Enable email subscriptions toggle
4. Turn the toggle on
5. Click Save changes to activate the feature
Once enabled, the subscription option will immediately appear on your changelog page for visitors to use.
## [](#how-it-appear-in-my-help-center)How it appear in my help center
When enabled, a "Subscribe to updates" button appears on your changelog page. Visitors just have to click the button, enter their name and email in a simple popup, and they're instantly subscribed. Now they will receive updates in their inbox each time you publish a new entry in your changelogs
## [](#managing-your-changelog-subscribers)Managing your changelog subscribers
As subscribers join your changelog mailing list, you can manage them directly from your Notiondesk dashboard.
1. Navigate to Changelogs > Subscribers in your dashboard
2. View your complete list of subscribed users with their names and email addresses
3. Use the search functionality to quickly find specific subscribers
4. Manually remove subscribers if needed (for unsubscribe requests or list management)
This centralized view makes it easy to monitor your subscriber growth and maintain your mailing list without needing external tools.
## [](#best-practices-for-changelog-subscriptions)Best practices for changelog subscriptions
When to enable this feature
Enable email subscriptions when you're actively developing your product and publishing regular updates. If you're shipping new features monthly, weekly, or even daily, subscribers will appreciate the automatic notifications.
Building an engaged community
Changelog subscriptions complement your overall changelog strategy by creating a direct line of communication with your most engaged users. These subscribers are often your power users, early adopters, and best advocates, the people who care most about where your product is heading.
Consistency matters
If you enable subscriptions, maintain a regular cadence of updates. Subscribers who never receive emails may forget they signed up, while those who receive too many might tune out. Find a rhythm that matches your development cycle.
---
## How to filter Articles?
Source: https://help.notiondesk.so/en/articles/1716846368-how-to-filter-articles
You can filter your articles by status, language, and collections to easily manage and organize your content.
Filtering your articles in Notiondesk helps you easily organize and manage your content. This guide will show you how to filter your articles by status, language, and collections.
### [](#how-to-use-filters)How to Use Filters
To start filtering your articles, go to the "Articles" section in your Notiondesk dashboard. At the top of the page, you'll see options to filter your articles by status, language, and collections.
Filtering by Status
Click on the Status filter to view a dropdown menu with different options:
- Draft: View articles that are still being edited and have not yet been published.
- Published: See all articles that are live and accessible to your users.
- Review: Find articles with pending changes awaiting publication.
Select the status you want to filter by, and your articles will be sorted accordingly.
Filtering by Language
If you manage content in multiple languages, the "Language" filter will be particularly useful.
Click on the "Language" filter and choose the desired language from the dropdown menu. This will display only the articles written in the selected language.
Filtering by Collections
Collections help you group articles related to specific topics or categories. To filter by collections, click on the "Collections" filter. A list of available collections will appear.
Select the collection you want to view, and your articles will be filtered to show only those in the chosen collection.
### [](#combining-filters)Combining Filters
You can combine multiple filters to narrow down your search even further. For example, you might want to see all published articles in English that belong to a specific collection. Simply apply each filter one by one, and the results will update to reflect your combined criteria.
To remove all filters and view your entire list of articles again, click on the "Reset filters" button. This will reset your view to show all articles regardless of status, language, or collection.
---
## How to improve your help center with reader insights
Source: https://help.notiondesk.so/en/articles/1760122341-how-to-improve-your-help-center-with-reader-insights
A great help center doesn't just answer questions, it evolves with your users. At Notiondesk, we use our own analytics and feedback tools to understand what's working, what's missing, and how to make our documentation more helpful every week.
Here's how you can do the same for your own knowledge base.
## [](#1-use-analytics-to-understand-what-matters-most)1. Use Analytics to understand what matters most
Notiondesk's built-in analytics show exactly how visitors interact with your content.
From the dashboard, you can quickly see:
Most viewed articles : Identify the topics your users care about most. These often represent core pain points or frequently asked questions. Keep them updated and easy to find.
Search terms : See what users are searching for and whether your current articles cover those topics. If users frequently search for something that doesn't exist, it's a sign to create new content.
Engagement metrics : Monitor bounce rate and time on page to find articles that aren't holding attention. A short session time or quick exit usually means the article needs clearer explanations or more depth.
Reader feedback : Every reaction is tracked and tied to its article. You can see what users clicked ("Helpful," "Confusing," "Disappointed") and read any comments they left. This helps you understand how people feel about your content, not just how they use it.
At Notiondesk, we review these insights regularly to decide which articles need updates, which topics to expand, and what new guides to create. Instead of guessing, we let data and feedback shape our documentation roadmap.
## [](#2-turn-insights-into-action)2. Turn insights into action
Once you understand your readers' behavior, use that data to improve your content:
- Review analytics weekly : Track views, searches, and reactions to spot trends early.
- Prioritize what matters : Focus on articles with high traffic but poor engagement or repeated negative feedback.
- Act quickly : Open your connected Notion workspace and make edits directly. The next sync will update your help center instantly, keeping everything aligned and consistent.
This creates a continuous feedback loop:
Measure → Learn → Improve → Publish.
Over time, your help center becomes smarter, more accurate, and more aligned with what your customers actually need.
## [](#what-s-next)What's next?
Start reviewing your analytics and feedback from your Notiondesk dashboard!
You'll quickly see which articles drive the most impact, and where small improvements can make a big difference in customer satisfaction.
*Tags: analytics*
---
## How to invite a team member
Source: https://help.notiondesk.so/en/articles/1745996407-how-to-invite-a-team-member
ou can invite team members to collaborate on your Notiondesk workspace.
You can invite team members to collaborate on your Notiondesk workspace and help manage your help center more efficiently. Assigning roles allows you to control who can create content, manage billing, or adjust workspace settings. For example, an Editor can write and update articles, a Billing Manager can manage subscriptions, and an Admin can oversee the entire workspace.
Team Members are available only on the Enterprise plan
## [](#invite-a-team-member)Invite a team member
1. Go to your Notiondesk dashboard.
2. Click on Invite Members from the left sidebar.
1. Enter the email address of the person you want to invite.
2. Assign a role:
- Admin: Full access to manage settings, billing, and content.
- Editor: Can create and edit articles.
- Billing Manager: Can only manage billing and subscription settings.
- Viewer: Can view internal content but cannot edit or manage settings.
1. Click Send Invite.
The invited user will receive an email with instructions to join your workspace.
💡
You can invite up to 3 members as part of your plan. You can add extra seat if needed
## [](#manage-team-members)Manage team members
After inviting team members, you can easily update their roles or remove them if needed.
### [](#edit-a-member-s-role)Edit a member’s role
1. Go to your Notiondesk dashboard.
2. Click on Invite members.
3. Find the team member you want to update.
4. Click Edit next to their name.
5. Choose a new role (Admin, Editor, Viewer) and save the changes.
### [](#remove-a-member)Remove a member
1. Go to Team Settings.
2. Locate the member you want to remove.
3. Click Remove next to their name.
4. Confirm the removal.
The user will immediately lose access to your workspace.
---
## How to manage page redirects in your help center
Source: https://help.notiondesk.so/en/articles/1746004625-how-to-manage-page-redirects-in-your-help-center
You can manually create and manage redirects for articles and collections, ensuring seamless navigation and preserving SEO.
You can manually create and manage redirects for articles and collections, ensuring seamless navigation and preserving SEO. This allows you to maintain existing URLs and update links without disruptions.
Redirects are important when you move, rename, or delete articles or collections in your help center. They ensure that visitors using old links are automatically redirected to the correct page, preventing confusion and frustration.
Bookmarked links, shared links, and search engine results will continue to work properly, maintaining access to your content without interruption. By setting up redirects, you make it easier for users to navigate your help center, even after updates, and you avoid broken links that could negatively impact the user experience and your SEO performance.
If you're setting up new slugs for articles or collections, check out our guide on [How to create pretty URLs for Articles and Collections](https://help.notiondesk.so/en/articles/how-to-create-pretty-urls-for-articles-and-collections) so you can pair your redirects with clean, SEO-friendly links.
## [](#create-a-page-redirect)Create a page redirect
1. Go to your Notiondesk dashboard.
2. Click on Settings.
3. Open the General tab.
4. Scroll to the Content Redirects section.
5. Click Add Redirect.
6. Enter the Source URL (the old link) and the Target URL (the new link).
7. Save your changes.
Visitors accessing the old URL will be automatically redirected to the new page.
## [](#edit-or-delete-a-redirect)Edit or delete a redirect
You can update or remove existing redirects at any time:
- Edit a redirect:In the Content Redirects section, find the redirect you want to update. Click Edit, modify the Source or Target URL, and save your changes.
- Delete a redirect:In the Content Redirects section, click Delete next to the redirect you want to remove. Confirm your choice. The old URL will no longer be redirected.
---
## How to manage page redirects in your help center
Source: https://help.notiondesk.so/en/articles/1746004625-how-to-manage-page-redirects-in-your-help-center
You can manually create and manage redirects for articles and collections, ensuring seamless navigation and preserving SEO.
You can manually create and manage redirects for articles and collections, ensuring seamless navigation and preserving SEO. This allows you to maintain existing URLs and update links without disruptions.
Redirects are important when you move, rename, or delete articles or collections in your help center. They ensure that visitors using old links are automatically redirected to the correct page, preventing confusion and frustration.
Bookmarked links, shared links, and search engine results will continue to work properly, maintaining access to your content without interruption. By setting up redirects, you make it easier for users to navigate your help center, even after updates, and you avoid broken links that could negatively impact the user experience and your SEO performance.
If you're setting up new slugs for articles or collections, check out our guide on [How to create pretty URLs for Articles and Collections](https://help.notiondesk.so/en/articles/how-to-create-pretty-urls-for-articles-and-collections) so you can pair your redirects with clean, SEO-friendly links.
## [](#create-a-page-redirect)Create a page redirect
1. Go to your Notiondesk dashboard.
2. Click on Settings.
3. Open the General tab.
4. Scroll to the Content Redirects section.
5. Click Add Redirect.
6. Enter the Source URL (the old link) and the Target URL (the new link).
7. Save your changes.
Visitors accessing the old URL will be automatically redirected to the new page.
## [](#edit-or-delete-a-redirect)Edit or delete a redirect
You can update or remove existing redirects at any time:
- Edit a redirect:In the Content Redirects section, find the redirect you want to update. Click Edit, modify the Source or Target URL, and save your changes.
- Delete a redirect:In the Content Redirects section, click Delete next to the redirect you want to remove. Confirm your choice. The old URL will no longer be redirected.
---
## How to manage page redirects in your help center
Source: https://help.notiondesk.so/en/articles/1746004625-how-to-manage-page-redirects-in-your-help-center
You can manually create and manage redirects for articles and collections, ensuring seamless navigation and preserving SEO.
You can manually create and manage redirects for articles and collections, ensuring seamless navigation and preserving SEO. This allows you to maintain existing URLs and update links without disruptions.
Redirects are important when you move, rename, or delete articles or collections in your help center. They ensure that visitors using old links are automatically redirected to the correct page, preventing confusion and frustration.
Bookmarked links, shared links, and search engine results will continue to work properly, maintaining access to your content without interruption. By setting up redirects, you make it easier for users to navigate your help center, even after updates, and you avoid broken links that could negatively impact the user experience and your SEO performance.
If you're setting up new slugs for articles or collections, check out our guide on [How to create pretty URLs for Articles and Collections](https://help.notiondesk.so/en/articles/how-to-create-pretty-urls-for-articles-and-collections) so you can pair your redirects with clean, SEO-friendly links.
## [](#create-a-page-redirect)Create a page redirect
1. Go to your Notiondesk dashboard.
2. Click on Settings.
3. Open the General tab.
4. Scroll to the Content Redirects section.
5. Click Add Redirect.
6. Enter the Source URL (the old link) and the Target URL (the new link).
7. Save your changes.
Visitors accessing the old URL will be automatically redirected to the new page.
## [](#edit-or-delete-a-redirect)Edit or delete a redirect
You can update or remove existing redirects at any time:
- Edit a redirect:In the Content Redirects section, find the redirect you want to update. Click Edit, modify the Source or Target URL, and save your changes.
- Delete a redirect:In the Content Redirects section, click Delete next to the redirect you want to remove. Confirm your choice. The old URL will no longer be redirected.
---
## How to manage page redirects in your help center
Source: https://help.notiondesk.so/en/articles/1746004625-how-to-manage-page-redirects-in-your-help-center
You can manually create and manage redirects for articles and collections, ensuring seamless navigation and preserving SEO.
You can manually create and manage redirects for articles and collections, ensuring seamless navigation and preserving SEO. This allows you to maintain existing URLs and update links without disruptions.
Redirects are important when you move, rename, or delete articles or collections in your help center. They ensure that visitors using old links are automatically redirected to the correct page, preventing confusion and frustration.
Bookmarked links, shared links, and search engine results will continue to work properly, maintaining access to your content without interruption. By setting up redirects, you make it easier for users to navigate your help center, even after updates, and you avoid broken links that could negatively impact the user experience and your SEO performance.
If you're setting up new slugs for articles or collections, check out our guide on [How to create pretty URLs for Articles and Collections](https://help.notiondesk.so/en/articles/how-to-create-pretty-urls-for-articles-and-collections) so you can pair your redirects with clean, SEO-friendly links.
## [](#create-a-page-redirect)Create a page redirect
1. Go to your Notiondesk dashboard.
2. Click on Settings.
3. Open the General tab.
4. Scroll to the Content Redirects section.
5. Click Add Redirect.
6. Enter the Source URL (the old link) and the Target URL (the new link).
7. Save your changes.
Visitors accessing the old URL will be automatically redirected to the new page.
## [](#edit-or-delete-a-redirect)Edit or delete a redirect
You can update or remove existing redirects at any time:
- Edit a redirect:In the Content Redirects section, find the redirect you want to update. Click Edit, modify the Source or Target URL, and save your changes.
- Delete a redirect:In the Content Redirects section, click Delete next to the redirect you want to remove. Confirm your choice. The old URL will no longer be redirected.
---
## How to remove the “Powered by Notiondesk” badge
Source: https://help.notiondesk.so/en/articles/1746873547-how-to-remove-the-powered-by-notiondesk-badge
You can remove the Notiondesk badge from the footer of your help center.
⚠️
Removing the badge is only available on Pro and Enterprise plan.
## [](#remove-the-badge)Remove the badge
1. Go to your Notiondesk dashboard.
2. Click on Customize section.
3. Open the Footer tab.
4. Locate the Notiondesk badge section.
5. Toggle it off to hide the “Show “powered by” badge” label.
---
## Indicator for new messages and feedback
Source: https://help.notiondesk.so/en/articles/1751900738-indicator-for-new-messages-and-feedback
Never miss a message again!
A red dot now appears in your dashboard when there are unread contact form messages or new article feedback.
This small but powerful update was inspired by your feedback, making sure important interactions never go unnoticed!
---
## Instant Search & Collapsible Sub Collections
Source: https://help.notiondesk.so/en/articles/1759513867-instant-search-collapsible-sub-collections
We add 2 more customization options!
Instant Search: Now search articles instantly as you type.
Collapsible Sub Collections: Easily manage large collections with new collapsible functionality.
---
## Intercom
Source: https://help.notiondesk.so/en/articles/1694009950-intercom
Add Intercom to your Notiondesk Help Center for live chat support and automated messaging.
Easily integrate Intercom with your Notiondesk Help Center to facilitate live chat support, chatbots, and outbound messaging. This guide will walk you through the setup process.
## [](#add-intercom-messenger)Add Intercom Messenger
To integrate Intercom with Notiondesk:
1. Navigate to Settings > Integrations.
2. Locate the Intercom section and click on the toggle to turn on the integration.
3. Enter your App ID in the designated field.
Sometimes called "App ID" or "Workspace ID" in Intercom.
---
## Introducing Documentation theme
Source: https://help.notiondesk.so/en/articles/1699253432-introducing-documentation-theme
We're delighted to introduce "Clarity", the first custom theme designed for Notiondesk - aimed at enhancing your help center with a blend of elegance!
Getting started
1. Log in to your Notiondesk dashboard.
2. Navigate to “Themes” under the “Customization” page.
3. Select the “Clarity” theme to preview and apply it to your help center.
---
## Introducing Header & Footer Links
Source: https://help.notiondesk.so/en/articles/1716848046-introducing-header-footer-links
🖇️ Header and Footer Links on Notiondesk!
This new feature allows you to link to other websites directly from your help center.
Whether it's your company blog, community forum, or any other helpful resource, make it easily accessible in just a few clicks!
---
## Introduction to GEO / AI optimization
Source: https://help.notiondesk.so/en/articles/1759492645-introduction-to-geo-ai-optimization
Make your help center AI-ready with GEO, llms.txt, and clean docs for more accurate customer answers.
Optimize your help center for both search engines and AI-powered tools like ChatGPT, Claude, and Perplexity.
Generative Engine Optimization (GEO) ensures your documentation is understood, cited, and surfaced by AI systems, helping customers get accurate answers faster.
## [](#what-is-ai-optimization-and-geo)What is AI Optimization and GEO?
AI Optimization is about preparing your documentation so it can be easily read and understood by large language models (LLMs) like ChatGPT or Claude.
Generative Engine Optimization (GEO) is the practice of making your content more discoverable and usable by these AI-powered systems. While SEO focuses on ranking higher in Google search results, GEO focuses on ensuring AI tools reference your help center directly when users ask questions.
Why does this matter?
- Customers often turn to AI assistants before opening a support ticket
- If your docs are AI-ready, these assistants can surface the right answers from your help center
- This reduces repetitive support requests and improves customer satisfaction
## [](#how-notiondesk-helps-with-geo)How Notiondesk helps with GEO
Notiondesk comes with built-in features that make your documentation easier to read, parse, and surface by AI tools. Everything happens automatically when you sync your Notion workspace.
### [](#1-automatic-generation-of-llms-txt-and-llms-full-txt)1. Automatic generation of llms.txt and llms-full.txt
Think of these files as the AI equivalent of robots.txt. They tell large language models where to find your documentation.
- `llms.txt` highlights your most important help center articles
- `llms-full.txt` contains a complete index of your docs
This makes it simple for AI systems like ChatGPT, Perplexity, or Google AI Overviews to pull in reliable answers directly from your help center.
### [](#2-clean-markdown-export)2. Clean Markdown export
Notiondesk doesn't just display your docs, it transforms them into clean Markdown behind the scenes. Markdown is lightweight and universally understood by AI systems, which means your content is less likely to get "lost in translation" compared to messy HTML. The result: when an AI reads your docs, it captures your exact wording and structure.
### [](#3-contextual-menu-for-ai-tools)3. Contextual menu for AI tools
Every article in your help center includes a contextual menu. With a single click you can:
- Copy the article as Markdown to paste into any AI prompt
- Open the article directly in ChatGPT, Claude, or Perplexity with the page already loaded as context
This saves your support team time, especially when drafting responses or troubleshooting with the help of AI.
## [](#benefits-of-optimizing-for-ai)Benefits of optimizing for AI
Making your help center AI-ready is more than a technical detail, it directly improves customer experience and reduces your support workload.
Faster, more accurate answers
When customers ask AI tools about your product, optimized documentation increases the chance that the correct help article is surfaced. For example, if someone asks "How do I reset my password on \[Your Product\]?", the AI can reference your official guide instead of guessing.
Increased visibility in AI-driven search
Just like SEO made it important to appear on Google, GEO makes it important to be referenced by AI engines. If your docs are structured and AI-friendly, they're far more likely to be cited as the authoritative answer.
Reduced support load
By making it easy for AI assistants and search tools to use your docs, you cut down on repetitive support requests. Customers find answers faster on their own, which means fewer tickets for your team and happier users overall.
Stronger customer trust
When AI points directly to your official help center, customers know they're reading accurate, up-to-date information. This builds credibility and reduces confusion from outdated third-party sources.
## [](#best-practices-before-you-start)Best practices before you start
Optimizing your help center for AI doesn't require advanced setup, it mostly comes down to clear, well-structured writing. The better your docs serve humans, the better they will serve AI. Here are some practices to follow:
### [](#write-for-clarity)Write for clarity
- Use clear titles and headings that reflect common questions customers ask
- Keep paragraphs short and focused on one idea
- Start each section with the main takeaway before diving into details.
You can see how to format content properly inside Notion in our guide on [formatting articles](https://help.notiondesk.so/en/articles/1672456796-format-your-articles-with-notion)
### [](#be-consistent)Be consistent
AI tools look for patterns. Use the same terminology throughout your help center (e.g., always "workspace" instead of sometimes "workspace" and sometimes "dashboard"). This makes your docs easier to parse and reference.
### [](#provide-context)Provide context
Where possible, link to related articles or add short summaries. Internal linking helps AI systems understand relationships between topics, and also gives your readers a smoother experience.
### [](#use-structured-formatting)Use structured formatting
- Don't skip heading levels (H1 → H2 → H3)
- Label code blocks or examples clearly
- Add descriptive alt text to images so they can be referenced even without visuals
- Include a [table of contents](https://help.notiondesk.so/en/articles/1716920495-show-a-table-of-contents-in-your-articles) for long articles so both humans and AI can quickly understand the structure
## [](#what-is-next)What is next?
Now that you have the basics of AI Optimization and GEO, the next step is to put it into practice inside your help center.
Continue with the step-by-step setup guide: [Set up AI Optimization in Notiondesk](https://help.notiondesk.so/en/articles/1759527619-setting-up-ai-optimization-in-your-help-center)
---
## Link Subcollections to Multiple Parents
Source: https://help.notiondesk.so/en/articles/1705460939-link-subcollections-to-multiple-parents
We add the support for multiple parent collections! 🎉
What's New:You can now link a subcollection to multiple parent collections, making your Help Center organization even more efficient. Whether you're creating categories, subcategories, or organizing content, this feature simplifies your content management process.
Learn how to get started with this feature: [How to Add Subcollection to Multiple Parent Collections.](https://help.notiondesk.so/en/articles/1705495542-how-to-add-subcollection-to-multiple-parent-collections)
---
## Magic link access
Source: https://help.notiondesk.so/en/articles/1777969876-magic-link-access
Share your private help center with a direct link, no password required!
Enable magic link in Settings > General under Access Control. You'll get a unique URL to share with anyone who needs access. Visitors click the link and land directly on your help center, no login needed.
👉 [Learn more about magic link access](https://help.notiondesk.so/en/articles/magic-link-access)
*Tags: access-control*
---
## Manage AI Chatbot usage limits and alerts
Source: https://help.notiondesk.so/en/articles/manage-ai-chatbot-usage-limits-and-alerts
Set a monthly resolution cap and configure email alerts to control your AI Chatbot spending.
You can set a monthly resolution cap and configure email alerts to control your AI Chatbot costs. Limits pause the chatbot when reached. Alerts notify you as usage grows. You can use them independently or together.
## [](#track-your-current-usage)Track your current usage
Go to [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings), you'll see a usage card showing how many resolutions you've used in the current billing period, a progress bar, and the date your usage resets.
## [](#set-a-monthly-resolution-limit)Set a monthly resolution limit
A resolution limit is a hard cap on how many resolutions the chatbot can use each billing period.
To enable a limit:
1. Go to [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings).
2. Toggle Set a monthly limit on.
3. Enter the maximum number of resolutions allowed per month.
4. Click Save changes.
When the limit is reached, the chatbot displays a message to visitors letting them know the AI assistant is temporarily unavailable and suggesting they search the help center or contact support directly.
Usage resets automatically at the start of each billing cycle, and the chatbot resumes answering on its own, no manual action needed.
Tip: Not sure what limit to set? Start with a number slightly above your average monthly usage. You can always adjust it later. For example, if you typically see around 80 resolutions per month, setting a limit of 100 gives you a comfortable buffer.
## [](#configure-usage-alerts)Configure usage alerts
Usage alerts send email notifications when your resolutions hit certain milestones. Unlike limits, alerts don't pause the chatbot, they just keep you informed so you can decide what to do.
To enable alerts:
1. Go to [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings).
2. Toggle Usage alert on.
3. Enter an alert threshold, the resolution count you want to monitor against.
4. Click Save changes.
Once enabled, you'll receive email notifications at three milestones: when you reach 50%, 80%, and 100% of your threshold. For example, if your threshold is 200, you'll get emails at 100, 160, and 200 resolutions.
Alerts are sent to the workspace owner's email address and include your current usage count, threshold, and remaining resolutions.
Alerts reset automatically when your billing period renews. If you change the threshold mid-period, tracking resets and milestones are recalculated from your current usage.
*Tags: ai-chatbot, billing, chat*
---
## Manage article publishing with the "Review" status
Source: https://help.notiondesk.so/en/articles/1715085822-manage-article-publishing-with-the-review-status
Use the Review status to edit and manage article updates before publishing them to your help center.
The "Review" status allows you to make edits to articles that won't immediately reflect on your live help center. This status is ideal for preparing updates that align with future releases or events, giving you the flexibility to go live only when you are ready.
This guide will walk you through setting articles to "Review" status, and sync them only when ready!
## [](#changing-article-status-to-review)Changing article status to "Review"
If "Review" isn't already an option in your Notion database's status property, you can easily add it.
1. Open the Notion database where your articles are stored.
2. Click on the 'Status' property column in any article.
3. Type "Review" and select a color for the new status.
4. Choose "Create `Review`"
Now, to change the status of an article to "Review":
1. Select the Article you want to edit.
2. Click on the 'Status' property within the article.
3. Select "Review" from the options list.
## [](#syncing-articles-with-review-status)Syncing articles with "Review" status
After setting your article's status to "Review", the changes remain local to Notion until you decide to publish them. To sync those changes:
1. Go to your [Notiondesk Dashboard](https://app.notiondesk.so/settings/general).
2. Click the "Sync Now" button to update your help center.
Once synced, it’s helpful to see which articles are set to "Review".
1. In your Notiondesk dashboard, view the list of articles.
2. Articles marked as "Review" should be visibly different in status color and label.
## [](#publishing-your-changes)Publishing your changes
When you decide that an article is ready to be published:
1. In the Notion database, change the article's status from "Review" to "Published."
2. Go to your Notiondesk dashboard and press "Sync Now" to update your help center.
This will ensure that all updates you made while the article was in "Review" are now live!
And that's it! The "Review" status helps you edit content and publish it only when everything is perfectly aligned with your timeline.
---
## MCP Search
Source: https://help.notiondesk.so/en/articles/1787643710-mcp-search
You can now connect your public help center to AI assistants like ChatGPT, Claude, and Cursor with MCP Search.
Once connected, AI assistants can search your documentation, read published articles, browse collections, and check recent changelog updates to answer questions using your latest content.
MCP Search is read-only, so assistants can access public, published content but cannot create, edit, or delete anything.
[Enable MCP Search](https://app.notiondesk.so/settings/general)
---
## Messenger widget
Source: https://help.notiondesk.so/en/articles/1782164191-messenger-widget
You can now bring Notiondesk support directly into your website or app with the new Messenger widget.
Visitors can search your help center, read articles, chat with your AI assistant, view changelogs, or contact your team without leaving the page.
[Set up Messenger](https://app.notiondesk.so/messenger/settings)
---
## More control over your help center's look 🎨
Source: https://help.notiondesk.so/en/articles/1699297090-more-control-over-your-help-center-s-look
Elevate your help center's design with our latest customization features!
Update your help center with:
- Title & Description Visibility: Toggle what your users see for a tailored experience.
- Search Bar Customization: Reposition and resize the search bar to fit your brand's style.
- Content Navigation: Choose to show or hide the table of contents for your articles.
---
## New 404 error page
Source: https://help.notiondesk.so/en/articles/1759500801-new-404-error-page
We've enhanced the 404 error page!🎉
This update ensures that users encountering a 404 error can quickly navigate back to the help center, providing a smoother and more user-friendly experience.
---
## Notiondesk Chat
Source: https://help.notiondesk.so/en/articles/1742996371-notiondesk-chat
An AI chatbot that answers using your content, supports multiple languages, with chat history, user feedback, and analytics.
*Tags: chat, workspace*
---
## Notiondesk Chat just got faster
Source: https://help.notiondesk.so/en/articles/1761790553-notiondesk-chat-just-got-faster
We've rolled out a major upgrade to Notiondesk Chat!
Here's what's new:
- 10× faster responses: Quicker replies, so your users get the answers they need with less waiting
- Redesigned chat experience: A fresh, cleaner look that feels easier and more intuitive to use
- In-line paragraph citations: Citations now appear right beside paragraph, making it easier for users to trace sources while reading
This update makes the AI chatbot not only faster but also more transparent and helpful for your support content!
*Tags: chat*
---
## Plausible Analytics
Source: https://help.notiondesk.so/en/articles/1716908927-plausible-analytics
Integrate Plausible Analytics with Notiondesk for privacy-focused user insights.
Add Plausible Analytics to your Notiondesk Help Center for privacy-focused tracking and actionable insights. This guide will show you how.
## [](#connect-plausible-analytics)Connect Plausible Analytics
Follow these steps to connect Plausible Analytics to Notiondesk:
1. Navigate to Settings > Integrations.
2. Find the Plausible Analytics section and click the toggle to enable it.
3. Input your Domain in the provided field.
## [](#using-a-proxy-for-analytics)Using a Proxy for Analytics
If using a proxy for analytics, enter the proxy URL in the Proxy URL field. To learn more about using a proxy with Plausible Analytics, visit [Plausible Proxy Documentation](https://plausible.io/docs/proxy/introduction).
---
## Private Help Center - Password protection
Source: https://help.notiondesk.so/en/articles/679541018-private-help-center-password-protection
We've made it easier to restrict access to your Help Center!
Now, when you're configuring your Help Center, you can enable the password page. The password page is a landing page that adds password protection to your Help Center.
Learn more about the [password protection on this article](https://help.notiondesk.so/en/articles/1667496851-how-to-use-password-protection-for-my-help-center).
---
## Redesigned article feedback
Source: https://help.notiondesk.so/en/articles/1779000836-redesigned-article-feedback
Get more actionable feedback from your readers!
The new form lets readers pick from preset options instead of leaving vague comments, so you get clear insights into what's working and what needs improvement.
Choose between emoji or yes / no reactions, customize the question prompt, and decide whether the comment field is off, optional, or required.
Configure it in [Settings > Customize > Article page](https://app.notiondesk.so/settings/customize?section=articlePage)
---
## Resources section
Source: https://help.notiondesk.so/en/articles/1679543849-resources-section
The resources section has been added to your dashboard, allowing you to :
- Access the Notiondesk Help Center
- See what's new
- Request a new feature
- Contact us quickly
---
## Restrict chatbot access to logged-in users
Source: https://help.notiondesk.so/en/articles/restrict-chatbot-access-to-logged-in-users
Control who can use the AI Chatbot by restricting access to logged-in users.
Control who can use the AI Chatbot on your help center. By default, the chatbot is available to everyone. You can change this so only logged-in users can interact with it.
Before you startAuthenticated mode requires Guest Accounts. If you haven't set them up yet, follow this guide first: [Restricting help center access to signed-in users](https://help.notiondesk.so/en/articles/1716887370-restricting-help-center-access-to-signed-in-users).
# [](#switch-to-authenticated-mode)Switch to authenticated mode
1. Go to [AI Chatbot > Settings](https://app.notiondesk.so/ai-chatbot/settings).
2. Select Authenticated under Access Control section.
3. Click Save changes.
The chatbot will now check whether a visitor is logged in before allowing them to start a conversation. Visitors without a guest account won't be able to send messages.
To switch back, select Public and click Save changes.
# [](#how-it-works-with-help-center-access)How it works with help center access
The chatbot access mode and your help center privacy settings are configured separately. Here's how they work together:
| Help Center Access | Chatbot Access | Result |
|---|---|---|
| Public | Public | Anyone can view articles and use the chatbot |
| Public | Authenticated | Anyone can view articles, only logged-in users can use the chatbot |
| Guest Accounts | Either | Only logged-in users can view articles and use the chatbot |
*Tags: access-control, ai-chatbot, chat, users*
---
## Restricting help center access to signed-in users
Source: https://help.notiondesk.so/en/articles/1716887370-restricting-help-center-access-to-signed-in-users
Protect your help center with restricted access using guest accounts and assigned roles.
Managing access to your help center is essential for providing the right information to the right people. With Notiondesk, you can restrict access to your help center in two main ways:
1. Password: Limit access to your help center using a password, which you can share with authorized users.
2. Guest Accounts: Create guest accounts with specific roles, which allows you to customize the access and visibility of your help center for individual users.
In this article, we will focus on the "Guest Accounts" option. If you prefer to use the "Password" option, check out our [article on setting up password protection](https://help.notiondesk.so/en/articles/1667496851-how-to-use-password-protection-for-my-help-center).
## [](#enabling-guest-accounts-for-your-help-center)Enabling guest accounts for your help center
To enable guest accounts for your Notiondesk help center, follow these simple steps:
1. Log in to your Notiondesk account and navigate to the Settings page.
2. Scroll down to the Private Help Center section.
3. Activate the Guest Accounts option by toggling it on.
## [](#adding-guest-accounts-with-specific-roles)Adding Guest Accounts with Specific Roles
Now that you have enabled guest accounts for your help center, you can start adding users with specific roles:
1. In the Guest Accounts section, click on Add Account.
2. Enter the user's email address and assign them a role from the available options.
3. Click on Add. The user will receive an email with an invitation to set their password and enable their account.
For more information on customizing article visibility based on user roles, read our guide on ["Restricting Access to Knowledge Base Content"](https://help.notiondesk.so/en/articles/1679626640-setting-view-permissions-for-articles-based-on-user-roles).
## [](#examples-of-guest-account-use-cases)Examples of Guest Account Use Cases
1. Online Course Instructors: If you offer online courses and want to provide exclusive access to course materials for enrolled students, guest accounts can help you manage student access efficiently.
2. Companies with Private Documentation Some companies may have internal documents or policies that need to be accessible only to specific employees or teams. Guest accounts can help you ensure that only authorized personnel have access.
3. Membership-based Websites: If you run a membership website or a premium subscription service, guest accounts can help you provide exclusive access to your members, ensuring they receive the content and benefits they're paying for.
---
## Review chatbot conversations
Source: https://help.notiondesk.so/en/articles/review-chatbot-conversations
Monitor your AI Chatbot's performance by reviewing conversations. See what visitors asked, how the chatbot responded, and which articles it used.
Reviewing chatbot conversations helps you understand how visitors interact with your help center and whether the chatbot is providing useful answers. You can see what questions people ask, how the chatbot responds, which articles it references, and where it struggles.
Use this information to improve your help content, refine your guidances, and identify gaps in your documentation.
## [](#access-chatbot-conversations)Access chatbot conversations
To view conversations, go to [AI Chatbot → Conversations](https://app.notiondesk.so/ai-chatbot) in your Notiondesk dashboard.
Each row shows a conversation with the visitor's first message, the date, and the resolution status. Click any conversation to see the full exchange.
## [](#understand-conversation-details)Understand conversation details
When you open a conversation, you see the complete back-and-forth between the visitor and the chatbot.
Each chatbot response includes:
The answer: What the chatbot told the visitor.
Sources used: Which help center articles the chatbot referenced to generate its answer. This helps you verify the chatbot is pulling from the right content.
## [](#filter-and-search-conversations)Filter and search conversations
Use filters to find specific types of conversations.
By date: View conversations from a specific time period. Useful for checking performance after making changes to your help content or guidances.
By resolution status: Filter to see only resolved conversations, only handoffs, or only abandoned sessions. This helps identify patterns in what the chatbot handles well versus where it struggles.
By search term: Search for conversations containing specific words or phrases. Use this to find conversations about a particular topic or feature.
## [](#identify-improvement-opportunities)Identify improvement opportunities
Regular conversation review reveals patterns you can act on.
### [](#questions-without-good-answers)Questions without good answers
If the chatbot frequently says it doesn't have information on a topic, that's a signal to create or update an article. Check which questions lead to "I don't have information about that" responses and add that content to your help center.
### [](#repeated-handoffs-on-the-same-topic)Repeated handoffs on the same topic
When visitors consistently ask to speak with a human about the same issue, the chatbot's answer may not be satisfying them. Review those conversations to understand what's missing, maybe the article needs more detail, clearer steps, or a different approach.
### [](#misunderstood-questions)Misunderstood questions
Sometimes the chatbot interprets a question differently than intended and provides an irrelevant answer. These conversations highlight where you might need a guidance to clarify terminology or ask a follow-up question before answering.
### [](#successful-patterns)Successful patterns
Pay attention to conversations that go well too. When the chatbot resolves a complex question effectively, note which articles and guidances contributed. This helps you replicate that success for similar topics.
## [](#take-action-on-insights)Take action on insights
After identifying patterns, take steps to improve.
Update articles: If conversations reveal missing information, add it to the relevant article. If an article is confusing visitors, rewrite it for clarity.
Add guidances: If the chatbot mishandles specific situations, create a guidance to address it. For example, if visitors often ask about refunds without specifying which product, add a guidance to ask for that detail first.
Adjust tone settings: If conversations feel too formal or too casual for your audience, revisit your [tone of voice settings](https://help.notiondesk.so/en/articles/customize-your-chatbots-personality).
Sync your content: After making changes to your help articles, sync your help center so the chatbot uses the updated information.
*Tags: ai-chatbot, analytics, chat*
---
## Review status for articles
Source: https://help.notiondesk.so/en/articles/1716850221-review-status-for-articles
We're introduce a new article status called "Review" 🎉
Articles marked as "Review" will remain editable and can be updated without immediately syncing these changes to your live help center.
This status is perfect for articles that need updates aligned with upcoming feature releases or other timed events, ensuring they go live only when you're ready.
How it works:
- Simply change the article status to "Review" when you make edits that shouldn't go live immediately.
- Once you're ready, switch the status to "Published" to sync the changes.
👉 Learn more about managing article statuses: [How to use the review status](https://help.notiondesk.so/en/articles/1715085822-manage-article-publishing-with-the-review-status)
---
## Search at lightning speed: Quicker results
Source: https://help.notiondesk.so/en/articles/1699261081-search-at-lightning-speed-quicker-results
We've supercharged Notiondesk's search engine:
- Quick Access: Lightning-fast search brings instant results.
- Enhanced Efficiency: Spend less time searching, more time helping.
---
## Search Improvement
Source: https://help.notiondesk.so/en/articles/1689981888-search-improvement
We have enhanced the search functionality on Notiondesk 🎉
Here are the new improvements you'll find:
- Faster Search: Get your search results more quickly and efficiently.
- Improved Relevance: Your search results now have improved relevancy, making it easier for you to find the exact information you need.
- Keyword Highlighting: Now, when you conduct a search, the relevant keywords are highlighted within the results to help you spot the necessary information swiftly.
---
## Setting up AI Optimization in your help center
Source: https://help.notiondesk.so/en/articles/1759527619-setting-up-ai-optimization-in-your-help-center
How to set up AI Optimization with llms.txt, Markdown export, and the AI contextual menu for AI-ready docs.
Notiondesk makes it simple to prepare your help center for AI-powered tools. With just a few settings in your dashboard, you can enable features like llms.txt, Markdown export, and the AI contextual menu.
If you're new to AI Optimization, start with our [Introduction to AI Optimization and GEO](https://help.notiondesk.so/en/articles/1759492645-introduction-to-geo-ai-optimization) before continuing with this setup guide.
## [](#access-the-ai-optimization-settings)Access the AI Optimization settings
To get started, open your [Notiondesk dashboard](https://app.notiondesk.so/settings/general) and navigate to the AI Optimization section.
Inside, you'll find a card contains three options you can enable:
- LLMs TXT: Make your content easier for LLMs to read and index
- Markdown Export: Quickly get Markdown versions of pages
- AI Contextual Menu: Add one-click AI integrations to your docs
Each option can be toggled on or off independently, depending on how you want to optimize your help center.
## [](#llms-txt)LLMs TXT
The LLMs TXT setting in Notiondesk makes your help center easier for AI systems to read and index, much like how a sitemap helps search engines.
When enabled, Notiondesk automatically generates two files at the root of your help center:
- `llms.txt` : a structured overview of your documentation, listing collections and articles with short descriptions.
- `llms-full.txt` : a complete version of your help center combined into a single file for AI tools to use as context.
You don't need to configure anything manually. As soon as you toggle LLMs TXT on in your dashboard, these files are created and kept up to date whenever you sync your docs.
You can view your files by adding /llms.txt or /llms-full.txt to your help center URL
This ensures AI tools like ChatGPT, Claude, or Perplexity can reliably discover and cite your official documentation instead of guessing from third-party sources.
## [](#ai-contextual-menu)AI Contextual Menu
The AI Contextual Menu adds one-click integrations with popular AI tools directly into your help center. Instead of copying and pasting content manually, you and your customers can send an article straight into an AI assistant with the page already loaded as context.
When you enable this setting in the Notiondesk dashboard, each article or collection in your help center gets a contextual menu. From there, you can:
- Copy page: instantly copy the page content in clean Markdown format
- Open as Markdown: opens the current article in .md format
- Open in ChatGPT: start a ChatGPT conversation with the article as context
- Open in Claude or Perplexity : the same experience, but with the AI tool of your choice
This makes it easy for your support team to draft replies or troubleshoot with AI, and it also helps customers test answers quickly without leaving your help center.
---
## Setting up changelogs on your help center
Source: https://help.notiondesk.so/en/articles/1759465251-setting-up-changelogs-on-your-help-center
Learn how to enable and configure changelogs on your help center. Keep customers informed about your product updates.
Keeping your customers in the loop about product updates, new features, and improvements is essential for building trust and reducing support questions. Without a dedicated changelogs page, customers might miss important updates or repeatedly ask for features you’ve already added.
## [](#what-are-changelogs)What are Changelogs?
Changelogs are dedicated pages where you share product updates, new features, bug fixes, and improvements with your customers. They serve as a transparent communication channel that keeps users informed about how your product evolves over time.
ℹ️
Changelogs are just regular articles. The main difference is that they're organized in a dedicated changelogs page, making it easy for customers to find and follow your latest updates.
## [](#why-add-changelogs-to-your-help-center)Why add changelogs to your help center?
Changelogs help you build trust through transparency while reducing the number of support questions about new features or changes. Instead of customers wondering what changed or discovering updates by accident, they can visit your changelogs page to stay informed. This strengthens customer relationships and keeps everyone in the loop with your product roadmap.
## [](#enable-changelogs)Enable changelogs
To get started with changelogs on your help center, you'll need to enable the feature first.
1. Log into your Notiondesk dashboard
2. Navigate to Changelogs > Settings in the left sidebar
3. Click the Enable button
4. Click Save changes to activate the changelog feature
## [](#configuring-a-changelog-collection)Configuring a changelog collection
Once changelogs are enabled, you can configure which collections from your help center will be used for changelog entries.
1. On the Changelogs Settings page, click Add Changelog Collection
2. A modal will open showing all available collections from your help center
3. Select the collection you want to use for changelogs
4. Choose a color from the predefined options (this color will help visually identify the collection in your changelog page)
5. Click Add Collection to confirm
6. Click Save changes to finalize your configuration.
You can add as many collections as you need. For example, you might have separate collections for "Product Updates", "Bug Fixes", and "New Features" to organize your changelogs by category.
⚠️
Collections that you add to your changelogs will no longer appear in the regular navigation of your help center. They become exclusively dedicated to your changelogs page.
## [](#usage-examples)Usage examples
Here are some practical ways to use changelogs in your help center:
Product Updates & New Features
Share exciting new capabilities as soon as they launch. Customers can discover what's new without having to dig through your product or contact support asking "did something change?"
Bug Fixes & Improvements
Keep users informed about resolved issues and performance enhancements. This shows you're actively maintaining the product and listening to feedback.
Release Notes by Version
Organize updates by version numbers or sprint cycles for technical audiences who need detailed change tracking.
Monthly Roundups
Consolidate smaller updates into digestible monthly summaries, perfect for customers who prefer a high-level overview rather than every incremental change.
💡
Changelog notifications: Your customers can also subscribe to your changelogs updates to receive notifications whenever you publish new entries. You can see [here how to configure it](https://help.notiondesk.so/en/articles/1759476273-how-to-enable-email-subscriptions-for-your-changelogs).
---
## Setting view permissions for articles based on user roles
Source: https://help.notiondesk.so/en/articles/1679626640-setting-view-permissions-for-articles-based-on-user-roles
How to create custom view permissions for articles in your Notion help center.
Setting view permissions for articles based on user roles is an essential aspect of creating a secure and well-organized knowledge base or help center for your customers.
Notiondesk provides users with the ability to create custom view permissions for articles in the Articles database, and this article will guide you through the process of setting them up.
## [](#step-1-defining-the-visible-to-property)Step 1: Defining the "Visible to" Property
To enable custom view permissions, you must first define the "Visible to" property for each article. By default, all articles are visible to everyone who visits your help center. However, with custom view permissions, you can limit access to specific users based on their role or other criteria.
The "Visible to" property is a Multi-select option on Notion, which means you can add as many options as you need to meet your specific needs. For example, you could create view permissions for "Enterprise," "Premium student," and "Basic" users.
## [](#step-2-synchronizing-your-notion-workspace)Step 2: Synchronizing Your Notion Workspace
Once you've defined the view permissions for each article, you'll need to [synchronize your Notion workspace](https://help.notiondesk.so/en/articles/1666704898-sync-your-help-center-with-notion). Synchronizing ensures that the view permissions are applied to your help center and that users are restricted from viewing content they shouldn't have access to.
## [](#step-3-creating-or-editing-a-guest-account-with-a-role)Step 3: Creating or Editing a Guest Account with a Role
Now that you've set up custom view permissions for your articles and synchronized your Notion workspace, it's time to create or edit a guest account with a role. A guest account is an account that has limited access to your help center and can only view content that you've given them permission to see.
---
## Setting view permissions for articles based on user roles
Source: https://help.notiondesk.so/en/articles/1679626640-setting-view-permissions-for-articles-based-on-user-roles
How to create custom view permissions for articles in your Notion help center.
Setting view permissions for articles based on user roles is an essential aspect of creating a secure and well-organized knowledge base or help center for your customers.
Notiondesk provides users with the ability to create custom view permissions for articles in the Articles database, and this article will guide you through the process of setting them up.
## [](#step-1-defining-the-visible-to-property)Step 1: Defining the "Visible to" Property
To enable custom view permissions, you must first define the "Visible to" property for each article. By default, all articles are visible to everyone who visits your help center. However, with custom view permissions, you can limit access to specific users based on their role or other criteria.
The "Visible to" property is a Multi-select option on Notion, which means you can add as many options as you need to meet your specific needs. For example, you could create view permissions for "Enterprise," "Premium student," and "Basic" users.
## [](#step-2-synchronizing-your-notion-workspace)Step 2: Synchronizing Your Notion Workspace
Once you've defined the view permissions for each article, you'll need to [synchronize your Notion workspace](https://help.notiondesk.so/en/articles/1666704898-sync-your-help-center-with-notion). Synchronizing ensures that the view permissions are applied to your help center and that users are restricted from viewing content they shouldn't have access to.
## [](#step-3-creating-or-editing-a-guest-account-with-a-role)Step 3: Creating or Editing a Guest Account with a Role
Now that you've set up custom view permissions for your articles and synchronized your Notion workspace, it's time to create or edit a guest account with a role. A guest account is an account that has limited access to your help center and can only view content that you've given them permission to see.
---
## Set up and enable the AI Chatbot
Source: https://help.notiondesk.so/en/articles/set-up-and-enable-the-ai-chatbot
Step-by-step guide to enable the Notiondesk AI Chatbot and activate AI Search on your help center.
Get your AI Chatbot answering visitor questions in just a few minutes. This guide walks you through enabling the chatbot and configuring AI Search on your help center.
Before you startMake sure you have published articles, the chatbot needs content to learn from. Publish at least a few articles before enabling it.
## [](#step-1-enable-the-ai-chatbot)Step 1: Enable the AI Chatbot
First, turn on the chatbot in your dashboard.
1. Go to [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings) in the left sidebar
2. Find the General section
3. Toggle Enabled to on
4. Click Save
Once enabled, the chatbot starts indexing your published articles.
### [](#set-a-custom-name)Set a custom name
By default, the chatbot is named "AI Chatbot". You can change this to match your brand:
1. In the General section
2. Enter your preferred name in Name field
3. Click Save
Examples: "Support Assistant", "Help Bot", "Ask Acme", or your product name.
## [](#step-2-enable-ai-search-on-your-help-center)Step 2: Enable AI Search on your help center
The chatbot appears to visitors through AI Search. You need to enable this in your help center customization settings.
1. Go to [Settings → Customize](https://app.notiondesk.so/settings/customize?section=aiChatbot) in the left sidebar
2. Select the AI Chatbot section
3. Toggle AI Search to on
4. Click Save
Your help center now shows AI-powered answers when visitors search.
## [](#step-3-choose-a-display-mode)Step 3: Choose a display mode
Decide how AI Search appears to your visitors:
| Display Mode | Description | Best for |
|---|---|---|
| Modal | AI response appears in a centered overlay | Quick answers, focused interactions |
| Aside Panel | AI response appears in a side panel | Browsing, exploring multiple topics |
To set the display mode:
1. In [Settings → Customize → AI Chatbot](https://app.notiondesk.so/settings/customize?section=aiChatbot)
2. Select Modal or Aside Panel under Display Mode
3. If you chose Aside Panel, select the position (Left or Right)
4. Click Save
## [](#troubleshooting)Troubleshooting
AI Search doesn't appear- Confirm the chatbot is enabled in AI Chatbot → Settings
- Confirm AI Search is enabled in Settings → Customize → AI Chatbot
- Clear your browser cache and refresh the help center
Chatbot gives poor or incomplete answers- Check that you have published articles covering the topic
- Make sure articles are synced (go to Settings → General and click Sync Now)
- The chatbot only knows what's in your published articles, add more content for better coverage.
*Tags: ai-chatbot, chat, getting-started, setup*
---
## Set up subpath hosting with AWS CloudFront
Source: https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-aws-cloudfront
Learn how to host your Notiondesk help center on a subpath like /help using AWS CloudFront.
You can host your Notiondesk help center on a subpath of your main domain using AWS CloudFront. For example, instead of using a subdomain like `help.yourdomain.com`, you can serve your help center from: `yourdomain.com/help` , `yourdomain.com/docs` , `yourdomain.com/support`
This setup is useful when your main website already uses CloudFront and you want your documentation or support content to stay under the same domain.
## [](#before-you-start)Before you start
Before setting up subpath hosting with AWS CloudFront, make sure you have:
- An existing Notiondesk help center
- Access to your [AWS account](https://aws.amazon.com/)
- Access to the [CloudFront distribution](https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/distribution-working-with.html) used by your main website
- Permission to edit CloudFront origins and behaviors
- A subpath you want to use for your help center, such as:
- `/help`
- `/docs`
- `/support`
- Subpath hosting enabled in Notiondesk
If your website uses another provider, [use the matching subpath hosting guide instead](https://help.notiondesk.so/en/articles/host-your-help-center-on-a-subpath).
## [](#enable-subpath-hosting-in-notiondesk)Enable subpath hosting in Notiondesk
First, enable subpath hosting from your Notiondesk dashboard.
1. Open your Notiondesk dashboard
2. Go to `Settings > General`
3. Scroll to the `Domains` section
4. Enable the `Subpath` switch
5. Select `AWS CloudFront` as the setup provider
6. Copy the generated CloudFront setup values
Notiondesk will generate the origin domain and custom headers you need for your help center.
## [](#add-the-origin-in-cloudfront)Add the origin in CloudFront
Next, add your Notiondesk help center as a new origin in CloudFront.
An origin is the destination CloudFront sends requests to. In this case, the origin is your Notiondesk help center.
1. Open the [AWS Console](https://aws.amazon.com/console/)
2. Go to `CloudFront`
3. Open the distribution used by your main website
4. Go to the `Origins` tab
5. Click `Create origin`
6. In `Origin domain`, enter the Notiondesk origin domain generated in your dashboard
7. Set `Protocol` to `HTTPS only`
8. Add the custom headers generated by Notiondesk
9. Save the origin
## [](#add-cloudfront-behaviors)Add CloudFront behaviors
Next, add CloudFront behaviors for your help center paths.
A behavior tells CloudFront which URL paths should be sent to which origin. In this case, requests to your help center subpath should be sent to the Notiondesk origin.
For a help center hosted at `/help`, create these behaviors:
- `/help`
- `/help/*`
- `/_nd/*`
All three behaviors should use the Notiondesk origin you created earlier.
Use the `CachingDisabled` cache policy while setting up and testing your configuration. This makes it easier to verify changes without old cached responses getting in the way.
For example, if your help center should be available at `/docs`, create behaviors for `/docs`, `/docs/*`, and `/_nd/*`.
## [](#wait-for-cloudfront-deployment)Wait for CloudFront deployment
After saving your origin and behaviors, wait for CloudFront to deploy your changes.
CloudFront updates are not instant. The distribution status must finish deploying before your help center is available on the subpath.
Once the deployment is complete, you can start testing your help center URL.
## [](#verify-your-setup)Verify your setup
Once CloudFront has finished deploying, test your help center from your browser.
Check that:
- The help center loads under your main domain
- Article pages open correctly
- Images, scripts, and styles load correctly
- The browser URL stays on your custom domain
- Your main website still works outside the help center subpath
CloudFront deployments and cache changes can sometimes take time to appear.
*Tags: customization, hosting, subpath*
---
## Set up subpath hosting with Caddy
Source: https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-caddy
Learn how to host your help center on a subpath like /help using an Caddy reverse proxy.
You can use Caddy to serve your Notiondesk help center from a subpath of your main domain.
For example, instead of using a subdomain like `help.yourdomain.com`, you can make your help center available from:
- `yourdomain.com/help`
- `yourdomain.com/docs`
- `yourdomain.com/support`
This setup is useful if your main website is hosted on a server where [Caddy](https://caddyserver.com/) is already used as the web server or reverse proxy.
## [](#before-you-start)Before you start
Before setting up subpath hosting with Caddy, make sure you have:
- Access to your server
- Access to your Caddyfile
- A subpath you want to use for your help center, such as:
- `/help`
- `/docs`
- `/support`
You should also make sure your main website is already working correctly before adding the Notiondesk subpath configuration.
## [](#enable-subpath-hosting-in-notiondesk)Enable subpath hosting in Notiondesk
First, enable subpath hosting from your Notiondesk dashboard.
1. Open your Notiondesk dashboard
2. Go to `Settings > General`
3. Scroll to the `Domains` section
4. Enable the `Subpath` switch
5. Save changes
6. Copy the generated Caddy configuration
Notiondesk generates a Caddy configuration with the correct values for your help center. You will need to add this configuration to your Caddyfile in the next step.
## [](#add-the-caddy-configuration)Add the Caddy configuration
After copying the configuration from Notiondesk, add it to your Caddyfile.
Open the Caddy site block that handles your main website domain.
For example:
```plain
yourdomain.com {
# Your main website configuration
}
```
Add the generated Notiondesk route inside this site block.
The configuration should handle:
- Your selected help center subpath, such as `/help`
- Nested help center pages, such as `/help/*`
- Notiondesk internal routes, such as `/_nd/*`
Every other path should continue to be handled by your main website.
For example, if your help center uses `/help`, only `/help`, `/help/*`, and `/_nd/*` should be proxied to Notiondesk.
## [](#caddy-reverse-proxy-example)Caddy reverse proxy example
Here is an example Caddy configuration for a help center served from `/help`.
```plain
route {
@subpath path /help /help/*
handle @subpath {
reverse_proxy your-help-center.notiondesk.help:443 {
header_up Host {http.request.host}
header_up X-Forwarded-Host {http.request.host}
header_up X-Forwarded-Proto https
header_up X-Site-Path-Prefix /help
transport http {
tls
tls_server_name your-help-center.notiondesk.help
}
}
}
handle /_nd/* {
reverse_proxy your-help-center.notiondesk.help:443 {
header_up Host {http.request.host}
header_up X-Forwarded-Host {http.request.host}
header_up X-Forwarded-Proto https
transport http {
tls
tls_server_name your-help-center.notiondesk.help
}
}
}
# Let your main app handle every other path.
}
```
You should copy the generated configuration from your own Notiondesk dashboard. The help center domain, subpath, and proxy values are specific to your setup.
## [](#reload-caddy)Reload Caddy
After adding the configuration to your Caddyfile, reload Caddy to apply the changes.
The exact command depends on your server setup. If Caddy is managed with `systemd`, you can usually reload it with:
```bash
sudo systemctl reload caddy
```
Before reloading, you can also validate your Caddyfile:
```bash
caddy validate
```
If the validation passes, reload Caddy and test your help center subpath.
## [](#verify-your-setup)Verify your setup
After reloading Caddy, open your help center subpath in your browser.
Then test a few pages to make sure everything works correctly:
- Open the help center homepage
- Open a known article page
- Open your main website homepage
*Tags: customization, hosting, subpath*
---
## Set up subpath hosting with Cloudflare
Source: https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-cloudflare
Learn how to host your help center on a subpath using a Cloudflare Worker.
You can host your Notiondesk help center on a subpath of your main domain using [Cloudflare Workers](https://developers.cloudflare.com/workers/).
For example, instead of using a subdomain like `help.yourdomain.com`, you can serve your help center from:
`yourdomain.com/help`
`yourdomain.com/docs`
`yourdomain.com/support`
This setup is useful when your main website already uses [Cloudflare](https://www.cloudflare.com/) and you want your documentation or support content to stay under the same domain.
---
## [](#before-you-start)Before you start
Before setting up subpath hosting with Cloudflare, make sure you have:
- An existing Notiondesk help center
- Access to your [Cloudflare dashboard](https://dash.cloudflare.com/)
- A domain managed through Cloudflare
- A subpath you want to use for your help center, such as:
- `/help`
- `/docs`
- `/support`
- Subpath hosting enabled in Notiondesk
Note: This setup is recommended when your main website domain already uses Cloudflare. If your website is hosted on another provider, you may want to [use one of the other subpath hosting guides instead](https://help.notiondesk.so/en/articles/host-your-help-center-on-a-subpath).
## [](#enable-subpath-hosting-in-notiondesk)Enable subpath hosting in Notiondesk
First, enable subpath hosting from your Notiondesk dashboard.
1. Open your Notiondesk dashboard.
2. Go to Settings > General
3. Scroll down to the Domains section
4. Enable the Subpath switch
5. Select Cloudflare as your setup provider
6. Copy the Cloudflare Worker code generated by Notiondesk
Notiondesk automatically generates the Cloudflare Worker code with the correct values for your help center.
You should copy the code directly from your own dashboard, because it contains values specific to your setup, such as:
- Your Notiondesk origin host
- Your custom domain
- Your selected subpath
## [](#create-a-cloudflare-worker)Create a Cloudflare Worker
Next, create a Cloudflare Worker that will proxy your help center subpath to Notiondesk.
1. Open your [Cloudflare dashboard](https://dash.cloudflare.com/)
2. Go to Workers & Pages
3. Click Create application
4. Select Worker
5. Create a new Worker
6. Open the Worker editor
7. Replace the default code with the code generated by Notiondesk
8. Click Save and deploy
After deploying the Worker, Cloudflare will make it available, but it will not yet run on your help center URL. You need to configure a route so Cloudflare knows when to trigger the Worker.
## [](#configure-the-cloudflare-route)Configure the Cloudflare route
After deploying the Worker, you need to tell Cloudflare when this Worker should run. The Worker should only run on your selected help center subpath.
For example, if your help center should be available at `yourdomain.com/help` , add a Worker route like this `yourdomain.com/help*`
This makes Cloudflare run the Worker for:
- yourdomain.com/help
- yourdomain.com/help/collections/getting-started
- yourdomain.com/help/articles/example-article
- yourdomain.com/help/contact
You also need to make sure the Notiondesk internal route is handled: `yourdomain.com/_nd/*`
### [](#add-the-route-in-cloudflare)Add the route in Cloudflare
1. Open your Worker in the [Cloudflare dashboard](https://dash.cloudflare.com/)
2. Go to Settings
3. Open Domains & Routes
4. Click Add route
5. Select your zone
6. Add your help center route, example: `yourdomain.com/help*`
7. Add the internal Notiondesk route, example: `yourdomain.com/_nd/*`
8. Save your changes
Use the subpath you selected in Notiondesk. If you chose `/docs`, your route should be `yourdomain.com/docs*`.If you chose `/support`, your route should be `yourdomain.com/support*`.
Cloudflare’s official documentation also explains how [Worker routes](https://developers.cloudflare.com/workers/configuration/routing/routes/) and [custom domains for Workers](https://developers.cloudflare.com/workers/configuration/routing/custom-domains/) work if you need more details.
## [](#cloudflare-worker-example)Cloudflare Worker example
```javascript
const ORIGIN_HOST = "your-help-center.notiondesk.help";
const CUSTOM_HOST = "yourdomain.com";
const SUBPATH = "/help";
function isSubpathRequest(pathname) {
return pathname === SUBPATH || pathname.startsWith(SUBPATH + "/");
}
export default {
async fetch(request) {
const url = new URL(request.url);
const shouldProxy =
isSubpathRequest(url.pathname) || url.pathname.startsWith("/_nd/");
if (!shouldProxy) {
return fetch(request);
}
url.hostname = ORIGIN_HOST;
const proxyRequest = new Request(url, request);
proxyRequest.headers.set("Host", CUSTOM_HOST);
proxyRequest.headers.set("X-Forwarded-Host", CUSTOM_HOST);
proxyRequest.headers.set("X-Forwarded-Proto", "https");
if (isSubpathRequest(url.pathname)) {
proxyRequest.headers.set("X-Site-Path-Prefix", SUBPATH);
}
return fetch(proxyRequest);
},
};
```
This is only an example. Use the Worker code generated in your Notiondesk dashboard for your own help center.
## [](#verify-your-setup)Verify your setup
After the Worker is deployed and the routes are configured, open your help center from the subpath you selected. Check that the main help center page loads correctly.
### [](#what-to-check)What to check
Make sure that:
- The help center loads under your main domain
- Article pages open correctly
- Images, scripts, and styles load correctly
- The browser URL stays on your custom domain
Cloudflare changes can take a few minutes to apply. If the help center does not load immediately, wait a moment and refresh the page.
*Tags: customization, hosting, subpath*
---
## Set up subpath hosting with Nginx
Source: https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-nginx
Learn how to host your help center on a subpath like /help using an Nginx reverse proxy.
You can use Nginx to serve your Notiondesk help center from a subpath of your main domain.
For example, instead of using a subdomain like `help.yourdomain.com`, you can make your help center available from:
- `yourdomain.com/help`
- `yourdomain.com/docs`
- `yourdomain.com/support`
This setup is useful if your main website is hosted on a VPS, dedicated server, or infrastructure where Nginx is already used as the web server or reverse proxy.
Visitors stay on your main domain, while the help center content is behind the selected subpath.
## [](#before-you-start)Before you start
Before setting up subpath hosting with Nginx, make sure you have:
- Access to the server hosting your main website
- Access to your Nginx configuration
- A subpath you want to use for your help center, such as `/help`, `/docs`, or `/support`
You should also know which Nginx `server` block handles your main website domain. This is where you will add the Notiondesk reverse proxy configuration.
## [](#enable-subpath-hosting-in-notiondesk)Enable subpath hosting in Notiondesk
First, enable subpath hosting from your Notiondesk dashboard.
1. Open your Notiondesk dashboard
2. Go to `Settings > General`
3. Scroll to the `Domains` section
4. Enable the `Subpath` switch
5. Save changes
6. Copy the generated Nginx configuration
Notiondesk generates the configuration with the correct values for your help center, including your Notiondesk help center domain and selected subpath.
## [](#add-the-nginx-configuration)Add the Nginx configuration
Next, add the generated Nginx configuration to your website server configuration.
Open the Nginx configuration file that handles your main website domain, then find the correct `server` block.
The `server` block should be the one serving your main domain, for example:
```plain
server {
server_name yourdomain.com;
# Your existing website configuration
}
```
Paste the generated Notiondesk `location` blocks inside this `server` block.
The configuration should handle:
- The exact help center subpath, for example `/help`
- Nested help center pages, for example `/help/`
- Notiondesk internal routes, for example `/_nd/`
## [](#nginx-reverse-proxy-example)Nginx reverse proxy example
Here is an example of the Nginx reverse proxy configuration.
```plain
location = /help {
proxy_pass https://your-help-center.notiondesk.help;
proxy_ssl_server_name on;
proxy_ssl_name your-help-center.notiondesk.help;
proxy_set_header Host $host;
proxy_set_header X-Forwarded-Host $host;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Site-Path-Prefix /help;
}
location ^~ /help/ {
proxy_pass https://your-help-center.notiondesk.help;
proxy_ssl_server_name on;
proxy_ssl_name your-help-center.notiondesk.help;
proxy_set_header Host $host;
proxy_set_header X-Forwarded-Host $host;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Site-Path-Prefix /help;
}
location ^~ /_nd/ {
proxy_pass https://your-help-center.notiondesk.help;
proxy_ssl_server_name on;
proxy_ssl_name your-help-center.notiondesk.help;
proxy_set_header Host $host;
proxy_set_header X-Forwarded-Host $host;
proxy_set_header X-Forwarded-Proto $scheme;
}
```
This example uses:
- `your-help-center.notiondesk.help` as the Notiondesk help center domain
- `/help` as the selected subpath
Your own configuration may use different values.
## [](#test-and-reload-nginx)Test and reload Nginx
After adding the configuration, test your Nginx configuration before reloading it.
Run:
```bash
nginx -t
```
If the test is successful, reload Nginx:
```bash
sudo systemctl reload nginx
```
Depending on your server setup, the reload command may be different.
After reloading Nginx, open your help center from the subpath you selected. Check that the main help center page loads correctly.
*Tags: customization, hosting, subpath*
---
## Set up subpath hosting with Vercel
Source: https://help.notiondesk.so/en/articles/setup-subpath-hosting-with-vercel
Learn how to host your help center on a subpath like /help using Vercel and Next.js.
You can host your Notiondesk help center on a subpath of your website using Vercel and Next.js.
For example, instead of using a subdomain like `help.yourdomain.com`, you can serve your help center from: `yourdomain.com/help` , `yourdomain.com/docs` or `yourdomain.com/support`
This setup is useful when your website is already hosted on Vercel and you want your documentation, knowledge base, or support content to stay under the same domain.
In this guide, you'll learn how to configure a Next.js proxy so that visitors can access your help center directly from your chosen subpath while keeping your main website unchanged.
## [](#before-you-start)Before you start
Before setting up subpath hosting with Vercel, make sure you have:
- An existing Notiondesk help center
- Access to your Vercel project
- Access to your website codebase
- A website deployed on Vercel
- A subpath you want to use for your help center, such as:
- `/help`
- `/docs`
- `/support`
- Subpath hosting enabled in Notiondesk
This guide assumes your website is built with Next.js and deployed on Vercel. See other providers support here: [Host your help center on a subpath](https://help.notiondesk.so/en/articles/host-your-help-center-on-a-subpath?v=183001d02470817faa4b000c6f5498f8).
## [](#enable-subpath-hosting-in-notiondesk)Enable subpath hosting in Notiondesk
Open your Notiondesk dashboard and go to `Settings > General`.
Scroll to the `Domains` section, then enable the `Subpath` switch.
Select Vercel as the setup provider. Notiondesk will generate the Vercel / Next.js proxy code for your help center.
Copy the generated code. You will add it to your Next.js project in the next step.
## [](#add-the-proxy-file-to-your-next-js-project)Add the proxy file to your Next.js project
After copying the generated code from Notiondesk, add it to your Next.js project.
The file name depends on your Next.js version:
- For Next.js 15 or below, use `middleware.ts`
- For Next.js 16 or above, use `proxy.ts`
Add the file at the root of your project:
```javascript
middleware.ts
```
Or, if your project uses a `src` directory:
```javascript
src/middleware.ts
```
For Next.js 16 or above, use the same location but with `proxy.ts` instead.
Paste the code generated by Notiondesk into this file.
This proxy will forward requests from your selected subpath, such as `/help`, to your Notiondesk help center without changing the URL in the browser.
## [](#configure-the-matcher)Configure the matcher
The matcher tells Next.js which routes should be handled by the Notiondesk proxy.
For a help center hosted at `/help`, the matcher should include:
```typescript
matcher: ["/help", "/help/:path*", "/_nd/:path*"]
```
If you're using a different subpath, such as `/docs` or `/support`, replace `/help` with your chosen subpath.
The `/_nd/:path*` route is required. Without it, some assets and help center functionality may not work correctly.
## [](#vercel-next-js-proxy-example)Vercel / Next.js proxy example
Below is an example of a Next.js proxy configuration for a help center hosted at `/help`.
```typescript
// Next.js <= 15: middleware.ts
// Next.js 16+: proxy.ts with export function proxy
import { NextResponse } from "next/server";
import type { NextRequest } from "next/server";
const ORIGIN = "https://your-help-center.notiondesk.help";
const CUSTOM_HOST = "yourdomain.com";
const SUBPATH = "/help";
function isSubpathRequest(pathname: string) {
return pathname === SUBPATH || pathname.startsWith(SUBPATH + "/");
}
export function middleware(request: NextRequest) {
const isSubpath = isSubpathRequest(request.nextUrl.pathname);
const target = new URL(request.nextUrl.pathname + request.nextUrl.search, ORIGIN);
const headers = new Headers(request.headers);
headers.set("Host", CUSTOM_HOST);
headers.set("X-Forwarded-Host", CUSTOM_HOST);
headers.set("X-Forwarded-Proto", "https");
if (isSubpath) {
headers.set("X-Site-Path-Prefix", SUBPATH);
}
return NextResponse.rewrite(target, { request: { headers } });
}
export const config = {
matcher: ["/help", "/help/:path*", "/_nd/:path*"],
};
```
This example is for reference only. Use the code generated in your dashboard, as the values are specific to your help center, domain, and selected subpath.
## [](#deploy-your-vercel-project)Deploy your Vercel project
Once you've added the proxy file and configured the matcher, deploy the changes to Vercel.
1. Commit your changes
2. Push your code to your Git repository
3. Wait for the Vercel deployment to complete
After the deployment is live, requests to your selected subpath will be routed through the proxy and served by your Notiondesk help center.
## [](#verify-your-setup)Verify your setup
After the deployment is complete, verify that your help center is working correctly.
Open your help center homepage. Then open a known article URL and confirm that the page loads successfully.
Confirm that:
- The help center loads under your main domain
- Article pages open correctly
- Images, styles, and scripts load properly
- The browser URL stays on your custom domain
- The main website continues to work outside the help center subpath
If everything loads correctly, your subpath hosting setup is complete!
*Tags: customization, hosting, subpath*
---
## Show article author and publish date
Source: https://help.notiondesk.so/en/articles/1759783753-show-article-author-and-publish-date
You can now choose to display the article author and publish date on your help center pages.
These new visibility options can be enabled or disabled in your theme [customization settings](https://app.notiondesk.so/settings/customize?section=articlePage) under Article Page.
---
## Show or Hide Article Icons
Source: https://help.notiondesk.so/en/articles/1716834085-show-or-hide-article-icons
We've added a new feature that allows you to manage the display of article icons.
Now, you can decide whether to show or hide these icons in the article list - it's all about providing the experience that suits you best!
How to show article icons?
- Head over to your Customization settings.
- Scroll down to the "Article Icons" section.
- Here, you can choose to 'Show article icons' or hide them simply by toggling the switch on or off.
---
## Single Article Sync
Source: https://help.notiondesk.so/en/articles/1703111943-single-article-sync
🌟 Introducing Single Article Sync!
Need to quickly update just one article? Now you can with our new Single Article Sync feature.
Just click the "Sync" button next to the article you wish to update!
👉 [Learn more on our help center article.](https://help.notiondesk.so/en/articles/1666704898-how-to-synchronize-your-help-center-with-notion)
---
## Sitemap support for better SEO
Source: https://help.notiondesk.so/en/articles/1755777428-sitemap-support-for-better-seo
We've added automatic sitemap generation to all help centers!
This means search engines like Google can now better index your content, helping your articles get found more easily.
To access your sitemap, just add `/sitemap.xml` to your help center URL. For example: [help.notiondesk.so/sitemap.xml](https://help.notiondesk.so/sitemap.xml)
You can also submit this URL to Google Search Console to speed up visibility!
---
## Subpath hosting
Source: https://help.notiondesk.so/en/articles/1782142859-subpath-hosting
You can now publish your help center on a subpath like /help instead of using a separate subdomain.
This keeps your documentation closer to your main website and gives visitors a smoother support experience.
[Set up subpath hosting](https://app.notiondesk.so/settings/general)
---
## Suggested articles in contact form
Source: https://help.notiondesk.so/en/articles/1745221356-suggested-articles-in-contact-form
Reduce incoming support requests with smarter forms.
As users type a subject, relevant articles are instantly suggested, guiding them to answers before they hit send.
---
## Support customers with 45 more languages
Source: https://help.notiondesk.so/en/articles/1695092603-support-customers-with-45-more-languages
🌍 Extend Your Global Reach with 45 More Languages! 🌎
In addition to English and French, Notiondesk now supports Help Centers in a variety of languages including:
- Spanish
- Portuguese
- Brazilian Portuguese
- German
- Italian
- Dutch
- Swedish
- And many more
To start localizing your Help Center, head to the 'Supported Languages' section under 'Settings'.
👉 Learn more about [how to localize your Help Center](https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center).
---
## Support for creating multiple help centers
Source: https://help.notiondesk.so/en/articles/1679526816-support-for-creating-multiple-help-centers
You can now create multiple help centers from one account, so you manage them all in one place.
💡 Ideal for agencies managing their customer's help center.
---
## Support for table of contents
Source: https://help.notiondesk.so/en/articles/1679575122-support-for-table-of-contents
We've added support for table of contents in Notion!
When you create a table of contents on Notion, it automatically generates links to each section so readers can easily navigate the article.
---
## Support multiple languages in your Help Center
Source: https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center
Learn how to enable multi-language support in your Help Center to serve international customers better.
Expand your global reach by offering support in multiple languages. With Notiondesk, you can quickly assist customers in their native language.
Table of contents
1. [How to Add Translations in Notiondesk](#how-to-add-translations-in-notiondesk "How to Add Translations in Notiondesk")
2. [Supported Languages in Notiondesk](#supported-languages-in-notiondesk "Supported Languages in Notiondesk")
3. [Right to Left (RTL) Support](#right-to-left-rtl-support "Right to Left (RTL) Support")
## [](#how-to-add-translations-in-notiondesk)How to Add Translations in Notiondesk
Notiondesk seamlessly includes multiple languages in your Help Center, much like your Notion workspace. This functionality is crucial for extending support to a global customer base.
To add a new language translation for an article or collection, navigate to your desired item within your Notion workspace. From there, you'll find an option to add a new translation specifically for that article or collection.
Next, you'll want to specify which languages your Help Center will support. To do this, visit your Notiondesk dashboard and locate the `+ Add language` button. Clicking on this will allow you to add additional languages to your Help Center.
Once you've defined your supported languages, it's time to tailor your Help Center's content for each one. You can easily do this by navigating to the "Content" section within your Notiondesk dashboard. This section allows you to edit the title and description of your Help Center for each language you've added.
The organization of your Help Center is automatically adapted to each language. This streamlines the management process and ensures your visitors can easily find what they're looking for in their native language.
## [](#supported-languages-in-notiondesk)Supported Languages in Notiondesk
At Notiondesk, we understand the importance of catering to a diverse customer base.
Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Simplified Chinese, Traditional Chinese (Hong Kong), and Traditional Chinese (Taiwan).
## [](#right-to-left-rtl-support)Right to Left (RTL) Support
Yes, Notiondesk fully supports right-to-left (RTL) languages, including Hebrew and Arabic. There's no need for manual setup, when you create content in these languages, the layout automatically adjusts to RTL formatting. This ensures a natural reading experience for users who read from right to left.
---
## Support multiple languages in your Help Center
Source: https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center
Learn how to enable multi-language support in your Help Center to serve international customers better.
Expand your global reach by offering support in multiple languages. With Notiondesk, you can quickly assist customers in their native language.
Table of contents
1. [How to Add Translations in Notiondesk](#how-to-add-translations-in-notiondesk "How to Add Translations in Notiondesk")
2. [Supported Languages in Notiondesk](#supported-languages-in-notiondesk "Supported Languages in Notiondesk")
3. [Right to Left (RTL) Support](#right-to-left-rtl-support "Right to Left (RTL) Support")
## [](#how-to-add-translations-in-notiondesk)How to Add Translations in Notiondesk
Notiondesk seamlessly includes multiple languages in your Help Center, much like your Notion workspace. This functionality is crucial for extending support to a global customer base.
To add a new language translation for an article or collection, navigate to your desired item within your Notion workspace. From there, you'll find an option to add a new translation specifically for that article or collection.
Next, you'll want to specify which languages your Help Center will support. To do this, visit your Notiondesk dashboard and locate the `+ Add language` button. Clicking on this will allow you to add additional languages to your Help Center.
Once you've defined your supported languages, it's time to tailor your Help Center's content for each one. You can easily do this by navigating to the "Content" section within your Notiondesk dashboard. This section allows you to edit the title and description of your Help Center for each language you've added.
The organization of your Help Center is automatically adapted to each language. This streamlines the management process and ensures your visitors can easily find what they're looking for in their native language.
## [](#supported-languages-in-notiondesk)Supported Languages in Notiondesk
At Notiondesk, we understand the importance of catering to a diverse customer base.
Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Simplified Chinese, Traditional Chinese (Hong Kong), and Traditional Chinese (Taiwan).
## [](#right-to-left-rtl-support)Right to Left (RTL) Support
Yes, Notiondesk fully supports right-to-left (RTL) languages, including Hebrew and Arabic. There's no need for manual setup, when you create content in these languages, the layout automatically adjusts to RTL formatting. This ensures a natural reading experience for users who read from right to left.
---
## Support multiple languages in your Help Center
Source: https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center
Learn how to enable multi-language support in your Help Center to serve international customers better.
Expand your global reach by offering support in multiple languages. With Notiondesk, you can quickly assist customers in their native language.
Table of contents
1. [How to Add Translations in Notiondesk](#how-to-add-translations-in-notiondesk "How to Add Translations in Notiondesk")
2. [Supported Languages in Notiondesk](#supported-languages-in-notiondesk "Supported Languages in Notiondesk")
3. [Right to Left (RTL) Support](#right-to-left-rtl-support "Right to Left (RTL) Support")
## [](#how-to-add-translations-in-notiondesk)How to Add Translations in Notiondesk
Notiondesk seamlessly includes multiple languages in your Help Center, much like your Notion workspace. This functionality is crucial for extending support to a global customer base.
To add a new language translation for an article or collection, navigate to your desired item within your Notion workspace. From there, you'll find an option to add a new translation specifically for that article or collection.
Next, you'll want to specify which languages your Help Center will support. To do this, visit your Notiondesk dashboard and locate the `+ Add language` button. Clicking on this will allow you to add additional languages to your Help Center.
Once you've defined your supported languages, it's time to tailor your Help Center's content for each one. You can easily do this by navigating to the "Content" section within your Notiondesk dashboard. This section allows you to edit the title and description of your Help Center for each language you've added.
The organization of your Help Center is automatically adapted to each language. This streamlines the management process and ensures your visitors can easily find what they're looking for in their native language.
## [](#supported-languages-in-notiondesk)Supported Languages in Notiondesk
At Notiondesk, we understand the importance of catering to a diverse customer base.
Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Simplified Chinese, Traditional Chinese (Hong Kong), and Traditional Chinese (Taiwan).
## [](#right-to-left-rtl-support)Right to Left (RTL) Support
Yes, Notiondesk fully supports right-to-left (RTL) languages, including Hebrew and Arabic. There's no need for manual setup, when you create content in these languages, the layout automatically adjusts to RTL formatting. This ensures a natural reading experience for users who read from right to left.
---
## Sync your Help Center with Notion
Source: https://help.notiondesk.so/en/articles/1759459172-sync-your-help-center-with-notion
🎉 You can manage the synchronization of your Help Center from your settings, either an automatic synchronization every day or a manual synchronization.
❌ Disable automatic synchronization
By default, your Help Center is automatically synchronized every day. But you can deactivate this synchronization if necessary.
Go to your settings (General), Workspace section.
🔄 Manual synchronization
You can also start a manual synchronization. Just click on the "Sync now" button.
Handy in case you want to immediately see your changes from Notion!
---
## Third-Party Integrations
Source: https://help.notiondesk.so/en/articles/1693900420-third-party-integrations
🎉 Say hello to Third-Party Integrations! ✨
Now, Notiondesk supports: ✅ Analytics tools like Google Analytics, Plausible Analytics, and Umami. ✅ Chat widgets such as Intercom and Crisp. ✅ Custom Javascript for specialized integrations.
---
## Translation glossary: protect and control terms
Source: https://help.notiondesk.so/en/articles/1770722637-translation-glossary-protect-and-control-terms
Control Automatic AI Translation with a translation glossary. Protect brand names from translation or force specific terms to translate consistently across all languages.
The translation glossary gives you precise control over how Automatic AI Translation handles specific terms across your help center. You can protect brand names, product names, and technical terms from translation, or force specific translations for important terminology.
This ensures Automatic AI Translation produces consistent, accurate translations for terms that matter most to your brand.
## [](#what-is-a-translation-glossary)What is a translation glossary?
A glossary is a list of terms with special rules that control how Automatic AI Translation handles them:
- Protected terms are never translated (like your brand name)
- Forced translations always use your specified translation (like translating "Help Center" as "Centre d'aide" in French)
The glossary applies to all Automatic AI Translations, ensuring consistency across your entire help center.
## [](#add-a-glossary-entry)Add a glossary entry
1. Go to [Settings → Translation](https://app.notiondesk.so/settings/translation)
2. Find the Glossary card
3. Click Add term
4. Enter the term you want to control
5. Choose the Mode (Do not translate or Translation)
6. If using Translation, add translations for each language
7. Click Add term
## [](#protected-terms)Protected terms
Protected terms are never translated. They always appear in their original form, regardless of language.
Best for:
- Brand names (Slack, Stripe, Apple)
- Product names (iPhone, WordPress, Salesforce)
- Proper nouns (company names, people names)
- Technical terms that should stay in English (API, SDK, webhook)
Example:If you add "MyCompanyName" as a protected term, it will always appear as "MyCompanyName" in French, Spanish, German, and all other languages.
## [](#forced-translations)Forced translations
Forced translations ensure Automatic AI Translation always uses your specified translation for a term. You define exactly how a term should be translated in each language.
Best for:
- Technical terms with preferred translations
- Industry-specific terminology
- Terms where default translation isn't accurate
- Product features with specific naming
Example:You can force "Help Center" to always translate as "Centre d'aide" in French, even if the translation would normally use "Centre d'assistance."
### [](#add-forced-translations)Add forced translations
1. When creating a glossary entry, select Translation as the mode
2. Click Add translation for each language
3. Select the target language
4. Enter the exact translation to use
5. Click Save changes
You can add forced translations for as many languages as needed. Languages without forced translations will use the default Automatic AI translation.
## [](#edit-or-remove-glossary-entries)Edit or remove glossary entries
### [](#edit-an-entry)Edit an entry
1. Go to [Settings → Translation](https://app.notiondesk.so/settings/translation)
2. Find the term in the Glossary list
3. Click Edit next to the term
4. Update the term, type, or translations
5. Click Save changes
### [](#remove-an-entry)Remove an entry
1. Find the term in the Glossary list
2. Click Delete next to the term
3. Confirm removal
Changes apply to new Automatic AI Translations only. Existing translations are not automatically updated when you modify or remove glossary entries.
## [](#how-glossary-entries-are-applied)How glossary entries are applied
Glossary entries work across your entire help center:
- Articles: Body content, titles, descriptions
- Collections: Names and descriptions
The glossary can be case-insensitive. If you add "Dashboard" to the glossary, it will also match "dashboard" or "DASHBOARD" in your content.
## [](#best-practices)Best practices
Start with brand essentialsAdd your company name, product names, and key brand terms first. These are the most important to protect from Automatic AI Translation mistakes.
Use protected for proper nounsBrand names, product names, and technical terms that should stay in English work best as protected entries.
Use forced for specific translationsWhen the default Automatic AI Translation doesn't match your preferred terminology, use forced translations to ensure consistency. For example, force "Knowledge Base" to always translate as your preferred term in each language.
Keep it focusedDon't add every word to your glossary. Focus on terms that genuinely need special handling. Too many entries can make Automatic AI Translation output feel rigid.
Test your glossaryAfter adding entries, translate a sample article and verify the glossary controls Automatic AI Translation as expected. Make adjustments if needed.
Review periodicallyAs you add new products or features, update your glossary. Remove entries for deprecated terms to keep the list current and Automatic AI Translation accurate.
*Tags: ai-translation, branding, customization, translation*
---
## Umami
Source: https://help.notiondesk.so/en/articles/1694002837-umami
Integrate Umami, a simple, fast, privacy-focused alternative to Google Analytics.
Easily integrate Umami Analytics with your Notiondesk Help Center to gain valuable insights into your user engagement.
## [](#add-umami-analytics)Add Umami Analytics
To connect Umami Analytics with Notiondesk:
1. Navigate to Settings > Integrations.
2. Locate the Umami Analytics section and click on the toggle to turn on the integration.
3. Enter your Website ID in the designated field.
---
## Understanding AI Chatbot resolutions and billing
Source: https://help.notiondesk.so/en/articles/understanding-ai-chatbot-resolutions-and-billing
What AI Chatbot resolutions are and how they are measured and charged.
All plans include access to AI Chatbot. Whenever the chatbot provides a satisfactory answer, this is considered a resolution. This article explains what resolutions are and how they're measured and charged.
## [](#price-per-resolution)Price per resolution
AI Chatbot is priced at $0.49 per resolution.
This ensures you only pay when the chatbot achieves the outcome you and your visitors care about most: resolved conversations. You're not charged for failed attempts, escalations, or conversations where the chatbot couldn't help.
Every plan includes 30 free resolutions per month, which resets at the start of each billing period. If you don't use the chatbot or stay within 30 resolutions, you won't be charged anything beyond your regular subscription.
For high-volume pricing or specialized needs, please contact us.
## [](#resolution-definition)Resolution definition
A resolution is counted when, following the chatbot's last answer in a conversation, the visitor either confirms the answer was satisfactory (confirmed resolution) or exits the conversation without requesting further assistance (assumed resolution).
Visitors can confirm a resolution by:
- Clicking the thumbs up or "helpful" button
- Entering an affirmative response such as "Thanks!", "That helped", or "Got it"
Visitors can request further assistance by:
- Entering a response that indicates their issue is not resolved, such as follow-up questions or requests to speak with a person
You'll only be charged once per conversation, even if the chatbot resolves multiple questions.
Note:- A resolution is only counted when the chatbot provides an actual answer to a visitor's query. If the chatbot merely responds to a greeting, this is not considered an answer and doesn't count toward a resolution.
- If a conversation is considered resolved (confirmed or assumed), but the visitor later returns to the same conversation seeking further assistance, no additional resolution will be charged for that conversation.
## [](#billing-for-resolutions)Billing for resolutions
Resolutions are billed on your usual billing date. We count a resolution when a conversation reaches either an "assumed resolution" or "confirmed resolution" state.
We include all conversations that start at any point during your billing period, from the first day to the last. Your billing aligns with your actual usage during the period.
Monthly subscribers: Usage is invoiced with your monthly subscription renewal.
Yearly subscribers: Usage is invoiced monthly, separate from your yearly plan payment. Free resolutions still reset monthly.
To control your spending, you can set a resolution cap in [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings). When your cap is reached, the chatbot displays a message asking visitors to search the help center or contact support. The cap resets automatically at your next billing period.
## [](#faqs)FAQs
Can there be multiple resolutions in a conversation?You'll only be charged once per conversation, even if the conversation is reopened.
What happens if a teammate joins the conversation?If the visitor asked to speak with a human before getting an answer, you're not charged. If the conversation was already resolved before the teammate joined, the resolution stands.
How do I turn the chatbot off?To turn off the chatbot and avoid any charges, go to [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings) and toggle Enable chatbot off. This stops the chatbot from appearing on your help center.
Can I set a spending limit?Yes. Go to [AI Chatbot → Settings](https://app.notiondesk.so/ai-chatbot/settings) and set a resolution cap. This limits the maximum number of resolutions per month. When reached, the chatbot stops providing AI answers until your next billing period.
Do I need to pay upfront to try the chatbot?No. The 30 free resolutions included every month let you evaluate the chatbot without any usage cost. This resets monthly for all subscribers.
*Tags: ai-chatbot, billing, chat*
---
## Video Upload Support
Source: https://help.notiondesk.so/en/articles/1710260913-video-upload-support
🚀 We now support uploaded videos!
You can now seamlessly integrate videos directly uploaded to your Notion pages, expanding beyond our previous support for YouTube, Loom, and Vimeo embeds.
👉 Read more about [Notion supported blocks](https://help.notiondesk.so/en/articles/1672456796-format-your-articles-with-notion)
---
## Your Preferred Layout for Articles & Collections
Source: https://help.notiondesk.so/en/articles/1690262989-your-preferred-layout-for-articles-collections
🎨 Now, you can choose the layout for Collections and Articles on your Help Center!
You can opt for a 1, 2, or 3-column layout.
To adjust your layout, head to Customization Settings and select your preferred column number.
---
## Add “Position” property to Notion database
Source: https://help.notiondesk.so/en/articles/1668563702-add-position-property-to-notion-database
How to update the Articles and Collections database to add “Position” property
The latest update of Notiondesk Template v0.1.0 makes it possible to manage the position of its articles and collections via a new property on the Notion database!
If you use an old version of the Notiondesk Template (e.g: v0.0.9 or v0.0.10), here is how to update your Notiondesk Template.
# [](#add-position-property)Add “Position” property
To manage the position of your articles and collections, add a new “Position” property of type “Number” in your databases (Articles and Collections).
- Go to the Articles or Collections database
- Click on New property button
- Enter the name “Position”
- Select type "Number”
- Sort the database by “Position” in descending
---
## Add “Position” property to Notion database
Source: https://help.notiondesk.so/en/articles/1668563702-add-position-property-to-notion-database
How to update the Articles and Collections database to add “Position” property
The latest update of Notiondesk Template v0.1.0 makes it possible to manage the position of its articles and collections via a new property on the Notion database!
If you use an old version of the Notiondesk Template (e.g: v0.0.9 or v0.0.10), here is how to update your Notiondesk Template.
# [](#add-position-property)Add “Position” property
To manage the position of your articles and collections, add a new “Position” property of type “Number” in your databases (Articles and Collections).
- Go to the Articles or Collections database
- Click on New property button
- Enter the name “Position”
- Select type "Number”
- Sort the database by “Position” in descending
---
## Add “Sub Collections” property to Collections database
Source: https://help.notiondesk.so/en/articles/1668704775-add-sub-collections-property-to-collections-database
How to update Collections database to add “Sub Collections” property
The latest update of Notiondesk Template v0.2.0 lets you create sub-collections to better organize your articles.
If you use an old version of the Notiondesk Template (e.g: v0.0.9 or v0.0.10), here is how to update your Notiondesk Template.
# [](#add-sub-collections-property-to-collections)Add “Sub Collections” property to Collections
To manage the sub collections of a collection, add a new “Sub collections” property of type “Relation” in your Collections databases. Toggle Separate directions and name “Parent Collection” the related property.
- Go to the Collections database
- Click on New property button
- Select type "Relation”
- Enter the name “Sub Collections”
- Toggle Separate directions and name “Parent Collection” the related property
---
## Change your articles order
Source: https://help.notiondesk.so/en/articles/1716897180-change-your-articles-order
Improve readability for your customers by changing your articles order
Your articles are a great way to help customers find what they're looking for, but it's also important that you make them easy to read. One of the best ways to do this is by changing your article order.
# [](#how-to-change-your-article-order)How to change your article order?
To change the order of your articles in Notiondesk, start by going to your Notion workspace and navigating to the database that contains your articles.
Next, you’ll need to change the article position by adjusting the “Position” property.
Each article has a “Position” property that determines its order. The ordering works in descending order, meaning higher numbers are placed at the top!
### [](#example)Example
Let's say you have the following articles and want to order them:
- "How to Get Started" should be the first article.
- "Using Advanced Features" should be the second article.
- "Troubleshooting Tips" should be the last article.
Assign the position numbers as follows:
- "How to Get Started": 10
- "Using Advanced Features": 5
- "Troubleshooting Tips": 1
After assigning these numbers, your articles will be ordered accordingly, with "How to Get Started" at the top, followed by "Using Advanced Features," and "Troubleshooting Tips" at the bottom.
This makes it easier to adjust positions, as you can simply give a higher number to move an article up in the order.
## [](#tips)Tips
- Review and Adjust Regularly: As you add new articles, review the order to ensure the most relevant and important articles are easily accessible.
- Use Consistent Positioning: Keep a consistent system for assigning position numbers to make future adjustments easier.
By following these steps, you can ensure that your articles are presented in a logical and user-friendly order, enhancing the overall experience for your customers.
## [](#what-s-next)What’s next?
You can [sync your Notion workspace](https://help.notiondesk.so/en/articles/1666704898-sync-your-help-center-with-notion) to see changes immediately.
---
## Change your collections order
Source: https://help.notiondesk.so/en/articles/1668642612-change-your-collections-order
Change the order of your collections to make them easier to browse.
You can change the order of collections in your Help Center to make them easier to browse.
# [](#how-to-change-your-collection-order)How to change your collection order?
To change the order of your collections, start by going to your Notion workspace. Locate and click on the database that contains your collections.
Next, change the collection position by adjusting the “Position” property. The ordering works in descending order, meaning higher numbers are placed at the top.
For example, if you want your "Getting Started Guides" collection to appear first, assign it a higher number, like 10. Conversely, if you want your "Archived Articles" collection to appear last, assign it a lower number, like 1.
# [](#what-s-next)What’s next?
You can [sync your Notion workspace](https://help.notiondesk.so/en/articles/1666704898-sync-your-help-center-with-notion) to see changes immediately.
---
## Format your articles with Notion
Source: https://help.notiondesk.so/en/articles/1672456796-format-your-articles-with-notion
Notion blocks supported for formatting your articles. Find which are supported and unsupported.
Format your articles effectively in Notiondesk to enhance readability for your customers. Using Notion blocks, you can effortlessly structure your content. Discover which blocks are supported and how to utilize them best.
---
## [](#supported-blocks)Supported Blocks
We support a variety of Notion blocks to help you create visually appealing and easy-to-navigate help articles. Below is a breakdown of these supported blocks and how to make the most of them.
## [](#basic-blocks)Basic Blocks
### [](#text)Text
With [Notiondesk](https://notiondesk.so/), All kinds of text styling are supported. For example, you can make text bold, italicize words, or even strike through certain phrases. Basic `text` blocks can be thought of as similar to HTML `` tags. The power of text lies in its ability to convey information while maintaining visual appeal.
---
### [](#heading)Heading
Headings help break down the content into sections, making it easier to follow and understand.
# [](#h1-heading)H1 Heading
This is the largest heading and is ideal for section titles.
## [](#h2-heading)H2 Heading
A subheading often used for subsections or to break down topics.
### [](#h3-heading)H3 Heading
Further break down content into more specific areas.
---
### [](#image)Image
You can upload an image to your Notion page, which will be reflected in your help center.
Write your articles in Notion!
---
### [](#quote)Quote
Want to emphasize a point or share feedback? Use the quote block. It's perfect for highlighting important information.
> "This is how a quote will look in your article."
---
### [](#toggle)Toggle
Toggles are excellent for FAQs or sections where you want to provide additional information without overwhelming the reader. Readers can click on the toggle to reveal the content inside.
What's inside a Toggle?Hidden content appears here when the toggle is open.
---
### [](#callout)Callout
Grab your reader's attention with a callout. It stands out from the rest of the content, making it perfect for important notes or tips.
⚠️
This is a callout. Notice how it stands out?
---
### [](#divider)Divider
Separate different sections or topics within your article using dividers. It helps in breaking up content and making it more readable.
---
👆 This is a divider
---
## [](#list-blocks)List Blocks
Lists are fantastic for organizing information, whether you're jotting down steps, features, or key points.
Bulleted List
Ideal for non-sequential items.
- Point A
- Point B
- Point C
Numbered List
Best for sequential information or steps.
1. Step One
2. Step Two
3. Step Three
---
## [](#advanced-blocks)Advanced Blocks
### [](#table-of-contents)Table of Contents
When you add a Table of Contents block in Notion, it automatically populates links to all headings in your article, letting readers jump to specific sections with ease.
Here is the Table of Content of this article 😉
1. [Supported Blocks](#supported-blocks "Supported Blocks")
2. [Basic Blocks](#basic-blocks "Basic Blocks")
1. [Text](#text "Text")
2. [Heading](#heading "Heading")
3. [H1 Heading](#h1-heading "H1 Heading")
1. [H2 Heading](#h2-heading "H2 Heading")
1. [H3 Heading](#h3-heading "H3 Heading")
2. [Image](#image "Image")
3. [Quote](#quote "Quote")
4. [Toggle](#toggle "Toggle")
5. [Callout](#callout "Callout")
6. [Divider](#divider "Divider")
2. [List Blocks](#list-blocks "List Blocks")
3. [Advanced Blocks](#advanced-blocks "Advanced Blocks")
1. [Table of Contents](#table-of-contents "Table of Contents")
2. [Bookmarks](#bookmarks "Bookmarks")
3. [External Links](#external-links "External Links")
4. [Internal Links](#internal-links "Internal Links")
5. [Checklists](#checklists "Checklists")
6. [Image Gallery](#image-gallery "Image Gallery")
7. [Video](#video "Video")
8. [Audio](#audio "Audio")
9. [File Download](#file-download "File Download")
10. [Interactive HTML](#interactive-html "Interactive HTML")
11. [PDF embed](#pdf-embed "PDF embed")
12. [Tabs](#tabs "Tabs")
13. [Column Layouts](#column-layouts "Column Layouts")
14. [Table](#table "Table")
15. [Synced Blocks](#synced-blocks "Synced Blocks")
16. [Code Blocks](#code-blocks "Code Blocks")
17. [Math Equations](#math-equations "Math Equations")
4. [Unsupported blocks](#unsupported-blocks "Unsupported blocks")
---
### [](#bookmarks)Bookmarks
Keep external resources or other important pages just a click away by embedding bookmarks directly in your articles.
[##### Notiondesk - Build a help center with Notion
Turn Notion documents into a powerful knowledge base with Notiondesk. Customize, optimize SEO, support multiple languages, and improve customer support in minutes.
https://notiondesk.so/
](https://notiondesk.so/)---
### [](#external-links)External Links
Point your readers to other websites or online resources. They can be set to open in a new tab, ensuring your article remains open for reference.
[Example External Link](https://notiondesk.so/)
---
### [](#internal-links)Internal Links
Link to other articles in your help center to guide users and improve navigation.
[How to add an internal link](https://help.notiondesk.so/en/articles/1746534640-how-to-add-an-internal-link-in-your-article)
---
### [](#checklists)Checklists
Ideal for step-by-step guides or to-dos.
Task 1
Task 2 (completed)
Task 3
---
### [](#image-gallery)Image Gallery
Showcase a collection of images in a structured grid format. This is perfect for product images, tutorial steps, or any visual sequence.
Image 1
Image 2
Image 3
Image 4
---
### [](#video)Video
Enhance your articles with multimedia content by uploading a video or embedding videos directly from Youtube, Loom or Vimeo.
Youtube - Rick Astley (Never Gonna Give You Up)
Uploaded Video - Notiondesk integrations
---
### [](#audio)Audio
Audio blocks embed various audio content, enhancing articles with file uploads or external sources like Spotify and YouTube.
Audio file
This a caption for audio file
Spotify
Youtube
---
### [](#file-download)File Download
Attach resources, templates, or additional reading materials directly to your articles. These will show as attachments like this:
---
### [](#interactive-html)Interactive HTML
HTML modules let you add interactive examples. Users can use the module in an article or open it in a larger modal
---
### [](#pdf-embed)PDF embed
Add a PDF to your article content so users can view it inside your help center. They can scroll through the document preview, open the expanded view or download the original file.
[ communication-plan.pdf 5.1 kB Open PDF](https://media.notiondesk.so/upload/6aa0719374abb607021392.pdf)---
### [](#tabs)Tabs
Tabs let users switch between related instructions without leaving the page.
😁Plan
Plan your communication
Choose the audience, timing and channel for each update.
Share
Share the update
Publish your message in the right channel, make it easy to find later (pin it, link it, or add it to your hub).
Review
Review what worked
Check the questions your team asks, then improve the next update.
---
### [](#column-layouts)Column Layouts
Organize your content in multi-column formats. This is especially useful for side-by-side comparisons or to display information in parallel.
Column 1
This is an
one
Column 2
two
---
### [](#table)Table
Tables help organize and present data in a clear manner. Can also be combined with a range of formatting options for clarity.
| Element | Description | Example |
|---|---|---|
| Bold | Bolded text for emphasis | This is bold |
| Italics | Slanted text for nuance | This is italic |
| Strikethrough | Text that's crossed out | This is struck |
| `Code` | Monospace font for code | `This is code` |
| [Link](https://notiondesk.so/) | Hyperlinked text | [Click me](https://notiondesk.so/) |
| Colored Text | Text with a specific color | This is orange |
---
### [](#synced-blocks)Synced Blocks
Ensure consistency by syncing content across multiple pages. Update in one location, and the change reflects everywhere the block is embedded.
Sync Block
> This content is synced with another page.
---
### [](#code-blocks)Code Blocks
Present code snippets or technical commands in a distinct format. This is especially useful for developers or technical guides.
JavaScript Example:
```javascript
function sayHello() {
console.log("Hello, world!");
}
```
Markdown Example:
```markdown
# Table of Contents
* [Introduction](#introduction)
* [Features](#features)
* [Installation](#installation)
## Introduction
Welcome to Notiondesk's documentation.
> Note: This is a markdown example.
## Features
- Dynamic updating
- Rich formatting support
## Installation
Follow our [guide](https://notiondesk.so) to get started.
```
### [](#math-equations)Math Equations
This allows you to seamlessly integrate mathematical expressions into your articles, perfect for tutorials, technical documentation, or any content requiring mathematical precision.
Block Equation Example:
\\int\_0^\\infty e^{-x^2} \\, dx = \\frac{\\sqrt{\\pi}}{2}Inline Equation Example:
The formula for the area of a circle is C = \\pi r^2
---
## [](#unsupported-blocks)Unsupported blocks
While Notiondesk supports a vast array of Notion blocks to facilitate comprehensive documentation, there are certain blocks currently not supported. Here's the list:
- Embeds (Twitter, Google Drive, Airtable, and Google Maps)
---
If a block you require is not supported, please reach out to us. We're continually updating Notiondesk and appreciate your feedback!
<!doctype html><html lang=\\"en\\"><meta charset=\\"utf-8\\"><style>body{font:16px system-ui;padding:24px;color:#172033}h2{margin-top:0}label{display:block;margin:20px 0 6px}input,button{font:inherit;padding:10px;max-width:100%;box-sizing:border-box}button{display:block;margin-top:20px;background:#182b55;color:white;border:0;border-radius:6px}output{display:block;margin-top:20px;font-weight:600}</style><h2>Communication calendar</h2><p>Plan a communication rhythm for your team.</p><label for=\\"weeks\\">Weeks to plan</label><input id=\\"weeks\\" type=\\"number\\" value=\\"4\\" min=\\"1\\" max=\\"52\\"><label for=\\"messages\\">Messages per week</label><input id=\\"messages\\" type=\\"number\\" value=\\"2\\" min=\\"1\\" max=\\"20\\"><button id=\\"calculate\\">Calculate</button><output id=\\"result\\" aria-live=\\"polite\\"></output><script>document.getElementById('calculate').onclick=function(){document.getElementById('result').textContent=Number(document.getElementById('weeks').value)\*Number(document.getElementById('messages').value)+' messages planned'}</script></html>
---
## Format your articles with Notion
Source: https://help.notiondesk.so/en/articles/1672456796-format-your-articles-with-notion
Notion blocks supported for formatting your articles. Find which are supported and unsupported.
Format your articles effectively in Notiondesk to enhance readability for your customers. Using Notion blocks, you can effortlessly structure your content. Discover which blocks are supported and how to utilize them best.
---
## [](#supported-blocks)Supported Blocks
We support a variety of Notion blocks to help you create visually appealing and easy-to-navigate help articles. Below is a breakdown of these supported blocks and how to make the most of them.
## [](#basic-blocks)Basic Blocks
### [](#text)Text
With [Notiondesk](https://notiondesk.so/), All kinds of text styling are supported. For example, you can make text bold, italicize words, or even strike through certain phrases. Basic `text` blocks can be thought of as similar to HTML `` tags. The power of text lies in its ability to convey information while maintaining visual appeal.
---
### [](#heading)Heading
Headings help break down the content into sections, making it easier to follow and understand.
# [](#h1-heading)H1 Heading
This is the largest heading and is ideal for section titles.
## [](#h2-heading)H2 Heading
A subheading often used for subsections or to break down topics.
### [](#h3-heading)H3 Heading
Further break down content into more specific areas.
---
### [](#image)Image
You can upload an image to your Notion page, which will be reflected in your help center.
Write your articles in Notion!
---
### [](#quote)Quote
Want to emphasize a point or share feedback? Use the quote block. It's perfect for highlighting important information.
> "This is how a quote will look in your article."
---
### [](#toggle)Toggle
Toggles are excellent for FAQs or sections where you want to provide additional information without overwhelming the reader. Readers can click on the toggle to reveal the content inside.
What's inside a Toggle?Hidden content appears here when the toggle is open.
---
### [](#callout)Callout
Grab your reader's attention with a callout. It stands out from the rest of the content, making it perfect for important notes or tips.
⚠️
This is a callout. Notice how it stands out?
---
### [](#divider)Divider
Separate different sections or topics within your article using dividers. It helps in breaking up content and making it more readable.
---
👆 This is a divider
---
## [](#list-blocks)List Blocks
Lists are fantastic for organizing information, whether you're jotting down steps, features, or key points.
Bulleted List
Ideal for non-sequential items.
- Point A
- Point B
- Point C
Numbered List
Best for sequential information or steps.
1. Step One
2. Step Two
3. Step Three
---
## [](#advanced-blocks)Advanced Blocks
### [](#table-of-contents)Table of Contents
When you add a Table of Contents block in Notion, it automatically populates links to all headings in your article, letting readers jump to specific sections with ease.
Here is the Table of Content of this article 😉
1. [Supported Blocks](#supported-blocks "Supported Blocks")
2. [Basic Blocks](#basic-blocks "Basic Blocks")
1. [Text](#text "Text")
2. [Heading](#heading "Heading")
3. [H1 Heading](#h1-heading "H1 Heading")
1. [H2 Heading](#h2-heading "H2 Heading")
1. [H3 Heading](#h3-heading "H3 Heading")
2. [Image](#image "Image")
3. [Quote](#quote "Quote")
4. [Toggle](#toggle "Toggle")
5. [Callout](#callout "Callout")
6. [Divider](#divider "Divider")
2. [List Blocks](#list-blocks "List Blocks")
3. [Advanced Blocks](#advanced-blocks "Advanced Blocks")
1. [Table of Contents](#table-of-contents "Table of Contents")
2. [Bookmarks](#bookmarks "Bookmarks")
3. [External Links](#external-links "External Links")
4. [Internal Links](#internal-links "Internal Links")
5. [Checklists](#checklists "Checklists")
6. [Image Gallery](#image-gallery "Image Gallery")
7. [Video](#video "Video")
8. [Audio](#audio "Audio")
9. [File Download](#file-download "File Download")
10. [Interactive HTML](#interactive-html "Interactive HTML")
11. [PDF embed](#pdf-embed "PDF embed")
12. [Tabs](#tabs "Tabs")
13. [Column Layouts](#column-layouts "Column Layouts")
14. [Table](#table "Table")
15. [Synced Blocks](#synced-blocks "Synced Blocks")
16. [Code Blocks](#code-blocks "Code Blocks")
17. [Math Equations](#math-equations "Math Equations")
4. [Unsupported blocks](#unsupported-blocks "Unsupported blocks")
---
### [](#bookmarks)Bookmarks
Keep external resources or other important pages just a click away by embedding bookmarks directly in your articles.
[##### Notiondesk - Build a help center with Notion
Turn Notion documents into a powerful knowledge base with Notiondesk. Customize, optimize SEO, support multiple languages, and improve customer support in minutes.
https://notiondesk.so/
](https://notiondesk.so/)---
### [](#external-links)External Links
Point your readers to other websites or online resources. They can be set to open in a new tab, ensuring your article remains open for reference.
[Example External Link](https://notiondesk.so/)
---
### [](#internal-links)Internal Links
Link to other articles in your help center to guide users and improve navigation.
[How to add an internal link](https://help.notiondesk.so/en/articles/1746534640-how-to-add-an-internal-link-in-your-article)
---
### [](#checklists)Checklists
Ideal for step-by-step guides or to-dos.
Task 1
Task 2 (completed)
Task 3
---
### [](#image-gallery)Image Gallery
Showcase a collection of images in a structured grid format. This is perfect for product images, tutorial steps, or any visual sequence.
Image 1
Image 2
Image 3
Image 4
---
### [](#video)Video
Enhance your articles with multimedia content by uploading a video or embedding videos directly from Youtube, Loom or Vimeo.
Youtube - Rick Astley (Never Gonna Give You Up)
Uploaded Video - Notiondesk integrations
---
### [](#audio)Audio
Audio blocks embed various audio content, enhancing articles with file uploads or external sources like Spotify and YouTube.
Audio file
This a caption for audio file
Spotify
Youtube
---
### [](#file-download)File Download
Attach resources, templates, or additional reading materials directly to your articles. These will show as attachments like this:
---
### [](#interactive-html)Interactive HTML
HTML modules let you add interactive examples. Users can use the module in an article or open it in a larger modal
---
### [](#pdf-embed)PDF embed
Add a PDF to your article content so users can view it inside your help center. They can scroll through the document preview, open the expanded view or download the original file.
[ communication-plan.pdf 5.1 kB Open PDF](https://media.notiondesk.so/upload/6aa0719374abb607021392.pdf)---
### [](#tabs)Tabs
Tabs let users switch between related instructions without leaving the page.
😁Plan
Plan your communication
Choose the audience, timing and channel for each update.
Share
Share the update
Publish your message in the right channel, make it easy to find later (pin it, link it, or add it to your hub).
Review
Review what worked
Check the questions your team asks, then improve the next update.
---
### [](#column-layouts)Column Layouts
Organize your content in multi-column formats. This is especially useful for side-by-side comparisons or to display information in parallel.
Column 1
This is an
one
Column 2
two
---
### [](#table)Table
Tables help organize and present data in a clear manner. Can also be combined with a range of formatting options for clarity.
| Element | Description | Example |
|---|---|---|
| Bold | Bolded text for emphasis | This is bold |
| Italics | Slanted text for nuance | This is italic |
| Strikethrough | Text that's crossed out | This is struck |
| `Code` | Monospace font for code | `This is code` |
| [Link](https://notiondesk.so/) | Hyperlinked text | [Click me](https://notiondesk.so/) |
| Colored Text | Text with a specific color | This is orange |
---
### [](#synced-blocks)Synced Blocks
Ensure consistency by syncing content across multiple pages. Update in one location, and the change reflects everywhere the block is embedded.
Sync Block
> This content is synced with another page.
---
### [](#code-blocks)Code Blocks
Present code snippets or technical commands in a distinct format. This is especially useful for developers or technical guides.
JavaScript Example:
```javascript
function sayHello() {
console.log("Hello, world!");
}
```
Markdown Example:
```markdown
# Table of Contents
* [Introduction](#introduction)
* [Features](#features)
* [Installation](#installation)
## Introduction
Welcome to Notiondesk's documentation.
> Note: This is a markdown example.
## Features
- Dynamic updating
- Rich formatting support
## Installation
Follow our [guide](https://notiondesk.so) to get started.
```
### [](#math-equations)Math Equations
This allows you to seamlessly integrate mathematical expressions into your articles, perfect for tutorials, technical documentation, or any content requiring mathematical precision.
Block Equation Example:
\\int\_0^\\infty e^{-x^2} \\, dx = \\frac{\\sqrt{\\pi}}{2}Inline Equation Example:
The formula for the area of a circle is C = \\pi r^2
---
## [](#unsupported-blocks)Unsupported blocks
While Notiondesk supports a vast array of Notion blocks to facilitate comprehensive documentation, there are certain blocks currently not supported. Here's the list:
- Embeds (Twitter, Google Drive, Airtable, and Google Maps)
---
If a block you require is not supported, please reach out to us. We're continually updating Notiondesk and appreciate your feedback!
<!doctype html><html lang=\\"en\\"><meta charset=\\"utf-8\\"><style>body{font:16px system-ui;padding:24px;color:#172033}h2{margin-top:0}label{display:block;margin:20px 0 6px}input,button{font:inherit;padding:10px;max-width:100%;box-sizing:border-box}button{display:block;margin-top:20px;background:#182b55;color:white;border:0;border-radius:6px}output{display:block;margin-top:20px;font-weight:600}</style><h2>Communication calendar</h2><p>Plan a communication rhythm for your team.</p><label for=\\"weeks\\">Weeks to plan</label><input id=\\"weeks\\" type=\\"number\\" value=\\"4\\" min=\\"1\\" max=\\"52\\"><label for=\\"messages\\">Messages per week</label><input id=\\"messages\\" type=\\"number\\" value=\\"2\\" min=\\"1\\" max=\\"20\\"><button id=\\"calculate\\">Calculate</button><output id=\\"result\\" aria-live=\\"polite\\"></output><script>document.getElementById('calculate').onclick=function(){document.getElementById('result').textContent=Number(document.getElementById('weeks').value)\*Number(document.getElementById('messages').value)+' messages planned'}</script></html>
---
## Style images in your help center
Source: https://help.notiondesk.so/en/articles/style-images-in-your-help-center
Control how images display in your articles by adding a short directive to any image in Notion.
Want a screenshot to appear smaller on the side, or a diagram to stretch across the full width? You can control exactly how images display in your articles, size, alignment, and even visual polish like shadows.
---
## [](#add-a-directive-to-your-image-caption)Add a directive to your image caption
Open the image in Notion and write a directive directly in the caption field. Any text you add before or after it becomes the visible caption, the directive itself is hidden from your readers.
` A small, centered screenshot`
---
## [](#set-the-width)Set the width
The easiest way to control width is with a preset: `small`, `medium`, `large`, or `full`.
| Value | Example |
|---|---|
| `small` | `` |
| `medium` | `` |
| `large` | `` |
| `full` | `` |
---
## [](#set-the-alignment)Set the alignment
Once you've set a width, you'll probably want to position the image too. Use `align` to place it left, center, or right within the article column.
| Value | Example |
|---|---|
| `left` | `` |
| `center` | `` |
| `right` | `` |
Alignment works best when combined with a width. A full-width image centered looks the same as full-width left, there's no room to move
---
## [](#add-a-finishing-touch-with-visual-effects)Add a finishing touch with visual effects
Two optional flags help your images look a little more refined. `shadow` adds a soft drop shadow around the image, and `rounded` gives it rounded corners. Both are subtle but make a real difference, especially for screenshots.
| Flag | Effect |
|---|---|
| `shadow` | Soft drop shadow around the image |
| `rounded` | Rounded corners |
Just write the flag name to enable it:
``
Or be explicit if you want to turn one off:
``
Here's what shadow and rounded corners look like together:
Image caption: ``
---
## [](#combine-everything-in-one-directive)Combine everything in one directive
You don't need separate directives for each option, put them all together in one. Order doesn't matter.
``
---
## Use Notion to write articles for your customers
Source: https://help.notiondesk.so/en/articles/1664928024-use-notion-to-write-articles-for-your-customers
How to use Notion & Notiondesk to write and publish articles for your customers.
It's easy to create a knowledge base service for your customers with the help of Notion and Notiondesk. They provide a simple and efficient way to write and publish articles that can help solve customer issues and answer common questions.
TABLE OF CONTENTS 👇
1. [What to write for a knowledge base service](#what-to-write-for-a-knowledge-base-service "What to write for a knowledge base service")
2. [Formatting your article content with Notion blocks](#formatting-your-article-content-with-notion-blocks "Formatting your article content with Notion blocks")
1. [Text blocks](#text-blocks "Text blocks")
2. [Quote blocks](#quote-blocks "Quote blocks")
3. [List blocks](#list-blocks "List blocks")
4. [Header blocks](#header-blocks "Header blocks")
5. [Embed blocks](#embed-blocks "Embed blocks")
## [](#what-to-write-for-a-knowledge-base-service)What to write for a knowledge base service
When it comes to creating a knowledge base, one of the most important considerations is the types of articles you choose to write. It is important to carefully select the topics for your articles in order to ensure that your knowledge base is comprehensive and useful to your audience.
So, what articles should you write for your knowledge base?
Here are a few ideas to get you started:
1. How-to guides: These types of articles provide step-by-step instructions for completing a specific task or process. They are often used to help users learn how to use a product or service and can be especially useful for technical or complex topics.
2. Troubleshooting articles: If you have a product or service that users may encounter problems with, it can be helpful to create a series of troubleshooting articles. These articles should outline common issues that users may encounter, as well as provide solutions for fixing those issues.
3. FAQs: Frequently asked questions (FAQs) are a staple of many knowledge bases. These articles provide answers to common questions that users may have about your product, service, or company.
4. Glossaries and definitions: If your knowledge base covers a topic that includes technical or specialized terminology, creating a glossary or list of definitions can be helpful. This can help users understand the language used in your articles and ensure that they are able to comprehend the content fully.
5. Best practices: These types of articles provide guidance on how to use your product or service in the most effective and efficient way. They can be especially useful for beginners, as they provide tips and strategies for getting the most out of your product or service.
By including a mix of these types of articles in your knowledge base, you can create a resource that is useful and helpful to your audience. Whether they are looking for information on how to use your product, troubleshoot an issue, or simply learn more about a particular subject, your knowledge base should have something for everyone.
## [](#formatting-your-article-content-with-notion-blocks)Formatting your article content with Notion blocks
One of the best things about using Notion is the ability to format your content using a variety of blocks. This allows you to structure your article in a way that is easy to read and understand.
Some of the blocks you can use include:
### [](#text-blocks)Text blocks
These are the most basic blocks and are simply a space for you to enter text. You can use text blocks to write anything from a simple paragraph to a full-length article.
### [](#quote-blocks)Quote blocks
Quote blocks allow you to highlight a specific passage or quote from another source. They're formatted with a large quotation mark icon and a gray background, making them easy to spot in your content.
### [](#list-blocks)List blocks
As the name suggests, list blocks allow you to create lists of items. There are two types of lists available: ordered lists, which use numbers to indicate the order of items, and unordered lists, which use bullet points.
### [](#header-blocks)Header blocks
Header blocks are used to create headings and subheadings in your content. There are 3 levels of headers available, ranging from H1 (the largest and most important) to H3 (the smallest and least important).
### [](#embed-blocks)Embed blocks
Embed blocks allow you to insert content from other websites, such as YouTube videos or Twitter posts, directly into your Notion page.
💡
Learn more about [Format your articles with Notion](https://help.notiondesk.so/en/articles/1672456796-format-your-articles-with-notion).
---
## How to change the default subdomain of my Help Center?
Source: https://help.notiondesk.so/en/articles/1666704305-how-can-change-the-default-subdomain-of-my-help-center
You can change the default subdomain of your help center.
When [creating your account](https://help.notiondesk.so/en/articles/1664885216-creating-your-account-quick-setup-guide) or a [new help center](https://help.notiondesk.so/en/articles/1705532166-create-multiple-help-centers), Notiondesk automatically assigns you a subdomain. You can of course change it from your settings, for example to put `mycompany.notiondesk.help`.
## [](#change-the-subdomain-of-my-help-center)Change the subdomain of my Help Center
Go to the general settings of your workspace (Settings > General).
On this page you find the “Default domain” field, you can put a new subdomain and then press the “Save changes” button to save.
Your subdomain will then be changed!
✅
Your subdomain will automatically be secured with an SSL certificate!
---
## How to change the default subdomain of my Help Center?
Source: https://help.notiondesk.so/en/articles/1666704305-how-can-change-the-default-subdomain-of-my-help-center
You can change the default subdomain of your help center.
When [creating your account](https://help.notiondesk.so/en/articles/1664885216-creating-your-account-quick-setup-guide) or a [new help center](https://help.notiondesk.so/en/articles/1705532166-create-multiple-help-centers), Notiondesk automatically assigns you a subdomain. You can of course change it from your settings, for example to put `mycompany.notiondesk.help`.
## [](#change-the-subdomain-of-my-help-center)Change the subdomain of my Help Center
Go to the general settings of your workspace (Settings > General).
On this page you find the “Default domain” field, you can put a new subdomain and then press the “Save changes” button to save.
Your subdomain will then be changed!
✅
Your subdomain will automatically be secured with an SSL certificate!
---
## AI Automated Translation FAQ
Source: https://help.notiondesk.so/en/articles/1746478979-ai-automated-translation-faq
Answers to the most common questions about AI Automated translation
## [](#what-is-ai-automated-translation)What is AI Automated Translation?
AI Automated Translation instantly translates your articles into multiple languages when you publish them.
It keeps the same structure and tone, so your global audience gets a consistent experience, no manual work required.
## [](#which-languages-are-supported)Which languages are supported?
Notiondesk supports a wide range of popular languages ([list of supported languages](https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center)) You can enable or disable each language in Settings > Supported Languages.
## [](#how-does-automatic-translation-work)How does automatic translation work?
Once you enable AI Automated Translation and set your original language:
- Every new article you publish will be automatically translated into all active languages
- The translated articles are created instantly and available in your Help Center
## [](#can-i-manually-translate-articles-with-ai)Can I manually translate articles with AI?
Yes! You can manually trigger translation for any article. Just go to the article, click Auto Translate, and select the languages you want. This is perfect if you only want to translate specific articles.
## [](#what-happens-when-i-update-the-original-article)What happens when I update the original article?
When you update your original article:
- The other auto-translated versions will be automatically updated and re-translated to reflect your changes
- If you manually translated some articles, those versions will remain unchanged unless you manually trigger translation again
This ensures your multilingual help center stays consistent and up to date without extra work.
## [](#can-i-disable-ai-automated-translation)Can I disable AI Automated Translation?
Yes, you can turn off AI Automated Translation globally in General Settings > Auto Translation section
*Tags: branding, translation*
---
## How to change the default language for my Help Center?
Source: https://help.notiondesk.so/en/articles/1666705180-how-to-change-the-default-language-for-my-help-center
Set the default language for your Help Center
If your Help Center has multiple languages, it is possible to define the default language!
Go to the [settings of your help center](https://app.notiondesk.so/settings/general), you can then change the “Default language” field and press the “Save changes” button.
---
## Show a table of contents in your articles
Source: https://help.notiondesk.so/en/articles/1716920495-show-a-table-of-contents-in-your-articles
Add an outline of your article's structure to make navigation easier for readers.
To make it easier for your customers to navigate the content of your Help Center articles, you can include a table of contents.
You can do this with the support of the block "Table of contents" in Notion. Let's see how to create a table of contents and how to use it in your articles.
Table of contents 👇
1. [Structure your article with headings](#structure-your-article-with-headings "Structure your article with headings")
2. [Add a table of content to your articles](#add-a-table-of-content-to-your-articles "Add a table of content to your articles")
3. [Navigate to an article section](#navigate-to-an-article-section "Navigate to an article section")
4. [What’s next?](#what-s-next "What’s next?")
## [](#structure-your-article-with-headings)Structure your article with headings
Before adding the table of contents, make sure your article is structured using headings and sub-headings block in Notion, like H1, H2, and H3.
In this way, when you add a table of content, it will automatically be generated from the headings in your article.
## [](#add-a-table-of-content-to-your-articles)Add a table of content to your articles
When editing an article, you can add a table of contents. To do this:
- Start typing `/table of` to see the `Table of Contents` option in Advanced Blocks. Press enter when it's selected.
- This generates a table of contents showing all your article headings.
## [](#navigate-to-an-article-section)Navigate to an article section
On your help center articles, when you have a table of contents, you can navigate to a specific section using the TOC. Click on any heading in your table of contents, and it will take you to that section of the article.
## [](#what-s-next)What’s next?
- [Sync your Help Center with Notion](https://help.notiondesk.so/en/articles/1666704898-how-to-synchronize-your-help-center-with-notion)
- [Use collections to organize your articles](https://help.notiondesk.so/en/articles/1668659976-use-collections-to-organize-your-articles)
- [How to add articles to multiple collections?](https://help.notiondesk.so/en/articles/1666200313-how-to-add-articles-to-multiple-collections)
*Tags: article-layout*
---
## How to use password protection for my Help Center?
Source: https://help.notiondesk.so/en/articles/1667496851-how-to-use-password-protection-for-my-help-center
Add password protection to your content
If you want to restrict access to your Help Center, you can enable the password page. The password page is a landing page that adds password protection to your Help Center. You can create a password and give it to users that you want to enter and see your content.
## [](#add-password-protection-to-your-help-center)Add password protection to your Help Center
You can add password protection to your Help Center.
1. From your Notiondesk dashboard, go to Settings > General.
2. Go to the Private Help Center section, and select Password.
3. In Password, enter the password that you'll give to the users who you want to be able to access your Help Center.
4. Click Save changes.
💡
You can also hide your Help Center from search engines and robots. [See the article about preventing search engines](https://help.notiondesk.so/en/articles/1703078656-prevent-search-engines-from-crawling-and-indexing-your-help-center)
## [](#remove-password-protection-from-your-help-center)Remove password protection from your Help Center
If you remove password protection, then anyone can visit your Help Center.
1. From your Notiondesk dashboard, go to Settings > General.
2. Go to the Private Help Center section, and select Public.
3. Click Save changes.
---
## How to use password protection for my Help Center?
Source: https://help.notiondesk.so/en/articles/1667496851-how-to-use-password-protection-for-my-help-center
Add password protection to your content
If you want to restrict access to your Help Center, you can enable the password page. The password page is a landing page that adds password protection to your Help Center. You can create a password and give it to users that you want to enter and see your content.
## [](#add-password-protection-to-your-help-center)Add password protection to your Help Center
You can add password protection to your Help Center.
1. From your Notiondesk dashboard, go to Settings > General.
2. Go to the Private Help Center section, and select Password.
3. In Password, enter the password that you'll give to the users who you want to be able to access your Help Center.
4. Click Save changes.
💡
You can also hide your Help Center from search engines and robots. [See the article about preventing search engines](https://help.notiondesk.so/en/articles/1703078656-prevent-search-engines-from-crawling-and-indexing-your-help-center)
## [](#remove-password-protection-from-your-help-center)Remove password protection from your Help Center
If you remove password protection, then anyone can visit your Help Center.
1. From your Notiondesk dashboard, go to Settings > General.
2. Go to the Private Help Center section, and select Public.
3. Click Save changes.
---
## Prevent search engines from crawling and indexing your Help Center
Source: https://help.notiondesk.so/en/articles/1716876197-prevent-search-engines-from-crawling-and-indexing-your-help-center
You can prevent search engines indexing your Help Center
If you'd like to keep your Help Center private from search engines, you can disable search engine indexing on your Help Center, which will prevent your articles and collections from appearing in Google search results.
## [](#disable-search-engine-indexing)Disable search engine indexing
Go to your help center settings (Settings > General), you have the “Search engine indexing” option, you just have to deactivate it and press the “Save changes” button. That's all!
💡
This will allow you to share your articles only internally or host article content elsewhere without SEO duplication.
---
## How to change my account information?
Source: https://help.notiondesk.so/en/articles/1666696833-how-to-change-my-account-information
See what you can change on your account information and how
If you want to change your account information on Notiondesk, you can do so from your account settings.
Click on the menu at the top right, then click on “Account & Billing”
- You can change your first and last name.
- Change your profile picture
Then click on the “Save changes” button.
💡
If you need to change your email, contact us!
---
## Manually triggering AI translation for selected articles
Source: https://help.notiondesk.so/en/articles/1746517647-manually-triggering-ai-translation-for-selected-articles
Learn how to manually translate articles in Notiondesk using AI Automated Translation
Sometimes, you may want more control over which articles are translated and when.
While AI Automated Translation makes it easy to translate all new articles by default, there are moments when you want to decide which articles should be translated, and which ones shouldn’t.
Maybe an article is only relevant to certain regions, or you want to review and approve translations before they go live. That’s where manual translation comes in.
In this guide, we’ll walk you through how to manually trigger AI translation for individual articles.
## [](#why-use-manual-translation)Why use manual translation?
By default, automatic translation ensures new articles are available in every supported language.
But manual translation gives you flexibility to:
- Choose specific articles for translation
- Select specific languages to translate into
- Disable automated translation for more sensitive content
## [](#how-to-disable-auto-translation-optional)How to disable auto translation (optional)
Before manually translating an article, you might want to stop automatic translations.
Here’s how:
1. Go to General Settings > Auto Translation section.
2. Toggle Auto Translate off
## [](#manually-translating-an-article-with-ai-translation)Manually translating an article with AI translation
Once ready, follow these simple steps:
1. Head to your Articles page
2. Find the article you want to translate
3. Open the article options menu
4. Click Auto Translate
5. Select the languages you want to translate into
6. Confirm and let AI do its magic!
That’s it! The translations will be generated right away and added under the selected languages
---
## What is a Help Center or Knowledge base?
Source: https://help.notiondesk.so/en/articles/1664885220-what-is-a-help-center-or-knowledge-base
Exploring the unique roles of Help Centers and Knowledge Bases in customer support.
Have you ever wondered what the difference between a Help Center and a Knowledge Base is? You're not alone! Both are essential tools for customer support, but they serve slightly different purposes. Let's explore these terms to give you a clearer understanding.
Table of contents 👇
1. [What is a Help Center?](#what-is-a-help-center "What is a Help Center?")
2. [What is a Knowledge base?](#what-is-a-knowledge-base "What is a Knowledge base?")
3. [Comparing Help Centers and Knowledge Bases](#comparing-help-centers-and-knowledge-bases "Comparing Help Centers and Knowledge Bases")
4. [Who Uses Them?](#who-uses-them "Who Uses Them?")
5. [Conclusion](#conclusion "Conclusion")
6. [FAQs](#faqs "FAQs")
## [](#what-is-a-help-center)What is a Help Center?
A Help Center is your go-to hub for customer support. It usually comprises a Knowledge Base, FAQs, tutorials, and sometimes even forums.
The Help Center aims to resolve customer queries, troubleshoot issues, and offer helpful tips for effectively using a product or service.
With solutions like [Notiondesk](https://help.notiondesk.so/en/articles/1664885221-what-is-notiondesk), you can create a robust Help Center directly from your [Notion](https://www.notion.so/) documents, making it a seamless extension of your existing workflow.
## [](#what-is-a-knowledge-base)What is a Knowledge base?
A Knowledge Base is a more specialized section of a Help Center. It's a curated collection of articles organized by category or topic.
These articles are written in a user-friendly manner by subject matter experts and usually undergo an editorial process before being published.
## [](#comparing-help-centers-and-knowledge-bases)Comparing Help Centers and Knowledge Bases
While a Knowledge Base is typically a part of a Help Center, it is more narrowly focused on providing in-depth articles for problem-solving.
A Help Center may include other elements like tutorials, forums, and FAQ sections, offering a broader range of support.
## [](#who-uses-them)Who Uses Them?
Various types of businesses, from e-commerce shops to software companies, can benefit from these platforms.
E-commerce businesses often rely on Help Centers to assist with customer service issues, reducing the need for additional staffing.
Meanwhile, tech companies use Knowledge Bases to provide detailed documentation, effectively reducing the volume of customer queries and enhancing customer satisfaction.
## [](#conclusion)Conclusion
Both Help Centers and Knowledge Bases serve crucial customer service and support roles. While they have different scopes and focuses, they both aim to empower customers with self-service options, ultimately benefiting both the user and the business.
---
## [](#faqs)FAQs
Is a Knowledge Base the same as a Help Center?No, a Knowledge Base is typically a section within a Help Center focused on detailed articles.
Who benefits the most from these platforms?E-commerce and tech companies frequently use these platforms to improve customer service and reduce support costs.
*Tags: getting-started*
---
## How to add articles to multiple collections?
Source: https://help.notiondesk.so/en/articles/1666200313-how-to-add-articles-to-multiple-collections
How it is possible to add an article in multiple collections
Yes, adding an article to multiple collections is possible, with just a few clicks. Once an article has been added, it will appear in each collections.
Let’s see how! 🚀
# [](#add-an-article-to-multiple-collections)Add an article to multiple collections
Go to your Help Center page on Notion, then go to articles page.
On your articles page, you can modify the collection of an article, click on the “Collection” property and choose the collection(s) to assign to the article.
Here we will put the article “How to add articles to multiple collections?” in the “Help Center” and “Getting Started” collection.
Click on the “Collection” property of the article
Change the article's collections
Now the article is in multiple collections 🙌
And it will be visible on your Help Center in each collection!
💡
Tip: You can add an article in as many collections as you want.
*Tags: collections*
---
## How to add articles to multiple collections?
Source: https://help.notiondesk.so/en/articles/1666200313-how-to-add-articles-to-multiple-collections
How it is possible to add an article in multiple collections
Yes, adding an article to multiple collections is possible, with just a few clicks. Once an article has been added, it will appear in each collections.
Let’s see how! 🚀
# [](#add-an-article-to-multiple-collections)Add an article to multiple collections
Go to your Help Center page on Notion, then go to articles page.
On your articles page, you can modify the collection of an article, click on the “Collection” property and choose the collection(s) to assign to the article.
Here we will put the article “How to add articles to multiple collections?” in the “Help Center” and “Getting Started” collection.
Click on the “Collection” property of the article
Change the article's collections
Now the article is in multiple collections 🙌
And it will be visible on your Help Center in each collection!
💡
Tip: You can add an article in as many collections as you want.
*Tags: collections*
---
## How to set up a custom domain for my help center?
Source: https://help.notiondesk.so/en/articles/1678282749-how-to-set-up-a-custom-domain-for-my-help-center
This article will walk you through setting up a custom domain for your Notiondesk help center!
You can replace the default Notiondesk URL with your domain, such as "[help.yourcompany.com](http://help.yourcompany.com/)". This looks more professional and makes it easier for your customers to find your help center.
This article will walk you through setting up a custom domain for your Notiondesk help center!
## [](#1-adding-a-new-cname-record-to-your-provider)1. Adding a new CNAME record to your provider
Before connecting your custom domain to Notiondesk, you need to create a CNAME record for your domain that points to the Notiondesk CDN. This will route traffic through our global edge network for faster load times.
A CNAME (Canonical Name) record is a type of DNS record that associates your custom domain with another domain. In this case, we need to create a CNAME record that points your custom domain to Notiondesk's CDN domain, which is "cname.notiondesk.help".
To create a CNAME record, you'll need to access your domain provider's DNS settings. This process may vary depending on your provider, but we've provided links to guides for popular providers below:
- Google domains: [Create a CNAME record](https://support.google.com/domains/answer/3290350?hl=en)
- GoDaddy: [Add a CNAME record](https://www.godaddy.com/help/add-a-cname-record-19236)
- Namecheap: [How to create a CNAME record](https://www.namecheap.com/support/knowledgebase/article.aspx/9646/2237/how-to-create-a-cname-record-for-your-domain/)
- Planethoster: [Domain Management](https://kb.planethoster.com/en/guide/domain-names/domains-how-to/domain-management/)
- Cloudflare: [Manage DNS records](https://developers.cloudflare.com/dns/manage-dns-records/how-to/create-dns-records/)
Once you've accessed your DNS settings, follow these steps to create a CNAME record for your custom domain:
1. Look for the "CNAME" or "Alias" section of your DNS settings and click "Add record" or "Add CNAME".
2. In the "Name" or "Host" field, enter your subdomain (e.g. "help" for "[help.yourcompany.com](http://help.yourcompany.com/)").
3. In the "Value" or "Points to" field, enter cname.notiondesk.help.
4. Save your changes.
Important: The CNAME target must be cname.notiondesk.help. This ensures your help center is served through our global CDN for optimal performance.
It may take 5-60 minutes for your CNAME record to propagate, depending on your DNS provider. Once it has propagated, you can move on to the next step of connecting your custom domain to Notiondesk.
## [](#2-connecting-the-domain-to-notiondesk)2. Connecting the domain to Notiondesk
Once you've added the CNAME record for your custom domain, the next step is to connect it to your Notiondesk help center.
To do this, follow these steps:
1. Log in to your Notiondesk account and go to the [General Settings](https://app.notiondesk.so/settings/general) page.
2. Enter your custom domain in the "Custom domain" field, such as "[help.yourcompany.com](http://help.yourcompany.com/)".
3. Click on the "Save changes" button.
That's it! Your custom domain is now connected to your Notiondesk help center.
💡
Notiondesk will automatically generate a free SSL certificate for your domain, so you don't need to worry about purchasing or setting up one yourself. This ensures that your help center is secure and can be accessed via HTTPS.
Next, let's verify that everything is working correctly.
## [](#3-verifying-that-everything-works)3. Verifying that everything works
Once you've connected your custom domain to Notiondesk, the final step is to verify that everything works.
To do this, visit your custom domain in a web browser. You should see your help center, now accessible through your custom domain. You'll notice that the URL will have "https://" at the beginning, indicating that your custom domain now uses HTTPS, a secure and encrypted connection.
That's it! You've successfully set up a custom domain for your Notiondesk help center. Congratulations!
---
## [](#migrating-from-old-cname)Migrating from old CNAME
If you set up your custom domain before February 2026, you may be using the old CNAME target. To benefit from our new CDN infrastructure for faster global performance, you need to update your DNS settings.
Migration steps:
1. Access your DNS provider's settings (same provider where you originally set up the CNAME)
2. Find your existing CNAME record pointing to `custom.notiondesk.help`
3. Update the "Value" or "Points to" field from:
- Old: `custom.notiondesk.help`
- New: `cname.notiondesk.help`
4. Save your changes
DNS propagation typically takes 5-60 minutes. Once complete, your help center will be served from our global CDN with faster load times worldwide.
If you need assistance with the migration, [contact our support team](https://help.notiondesk.so/contact).
---
## Share access to your private help center with a magic link
Source: https://help.notiondesk.so/en/articles/magic-link-access
Share your private help center with a direct link, no password required.
Magic link access lets you share a direct URL that gives visitors instant access to your password-protected help center. It's useful when you want to share your private help center with partners, clients, or team members without revealing the actual password or creating individual accounts.
## [](#what-is-magic-link-access)What is magic link access?
With Notiondesk magic link access, you generate a unique URL and share it directly. Anyone who clicks it lands on your help center immediately, without being asked for a password or to create an account. Unlike password protection where you share a password, or guest accounts where each user needs individual credentials, Notiondesk magic link access gives anyone with the URL direct access to your help center.
## [](#enable-magic-link-access)Enable magic link access
1. Go to Settings > General
2. Scroll to the Access Control section
3. Select Password protected as the access mode
4. Enter a shared password for your help center
5. Toggle Enable magic link on
6. Click Copy to copy the URL to your clipboard
Copy the link before navigating away. If you leave the page without copying it, you'll need to regenerate a new one.
## [](#share-the-magic-link)Share the magic link
Send the link through any channel that works for your workflow:
- Email it to a partner or client
- Post it in a Slack channel
- Include it in an onboarding email or welcome sequence
- Add it to an internal wiki or portal
Visitors who click the link land directly on your help center, no signup, no password prompt.
## [](#revoke-access)Revoke access
Disable the magic link entirely:
1. Go to Settings > General > Access Control
2. Toggle Enable magic link off
All active access is removed immediately. Anyone with the old link can no longer reach your help center.
Regenerate the link (revoke old, issue new):
1. Click Regenerate next to the magic link URL
2. Confirm in the dialog, this invalidates the current link immediately
3. Copy the new URL and share it with the people who should still have access
When you regenerate the link, the old URL stops working. Anyone using the previous link will need the new one.
*Tags: access-control, customization*
---
## Enabling Related Articles Suggestions
Source: https://help.notiondesk.so/en/articles/1692140109-enabling-related-articles-suggestions
How to show and customize Related Articles suggestions for your Help Center.
Make it even easier for your customers to navigate and uncover more in your Help Center with the Related Articles feature.
Table of contents 👇
1. [Benefits of related articles](#benefits-of-related-articles "Benefits of related articles")
2. [Setting up related articles](#setting-up-related-articles "Setting up related articles")
3. [How it works](#how-it-works "How it works")
4. [Manually selecting Related Articles](#manually-selecting-related-articles "Manually selecting Related Articles")
## [](#benefits-of-related-articles)Benefits of related articles
1. Automated Content Curation: No need to manually link articles. Once set up, Notiondesk does the work for you, presenting readers with relevant additional content.
2. Enhanced Knowledge Discovery: Your customers can quickly delve into related topics, making their search for information seamless and efficient.
3. Increased Engagement: By suggesting related content, you're keeping your readers on-site longer, leading to a deeper understanding of your products or services.
## [](#setting-up-related-articles)Setting up related articles
Integrating related article suggestions into your Help Center is straightforward:
1. Navigate to settings > Customize.
2. Locate the "Show related articles" toggle and turn it on.
## [](#how-it-works)How it works
With the related articles feature activated, here's what you can expect:
- Automated Suggestions: Notiondesk scans your content to identify up to five articles with similar themes or topics. These suggestions are then dynamically displayed at the end of every article, allowing readers to continue their learning journey seamlessly.
- Visibility: The related articles section will not be displayed in cases where no related content is found. This ensures that your Help Center remains uncluttered and focused.
## [](#manually-selecting-related-articles)Manually selecting Related Articles
For those who prefer a hands-on approach, Notiondesk offers the flexibility to curate related content manually:
1. Access Your Notion Articles Table: Start by opening your Notion workspace where you manage your articles.
2. Identify the 'Related Articles' Property: Within your articles' list, a property column will be named "Related Articles.” This is where you'll make manual associations.
3. Choose Your Related Content: For any article, click the "Related Articles" property. A dropdown will appear, allowing you to select other articles from your list that you believe are relevant.
---
## How does the Notion template work?
Source: https://help.notiondesk.so/en/articles/1664885209-how-does-the-notion-template-work
How to use the Notiondesk template to manage your Help Center
The Notion Template by Notiondesk streamlines your Help Center management. It's a neatly organized structure comprising three crucial Notion databases: Articles, Collections, and Languages.
## [](#articles-your-main-workspace)Articles: Your Main Workspace
This is your primary workspace where you'll draft, edit, and manage your Help Center articles.
### [](#key-properties)Key Properties
- Author: The person responsible for the content
- Description: A brief summary of the article
- Last Edited: The most recent modification date
- Publish Date: When the article went live
- Language: The language in which the article is written, can be translated into [multiple languages](https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center).
- Status: Draft, Published, etc.
Please do not rename or remove properties in the Articles database.
## [](#collections-organizing-your-articles)Collections: Organizing Your Articles
Collections help categorize your articles, making it easier for users to find relevant information.
### [](#key-properties)Key Properties
- Description: What the collection entails
- Language: Available in [multiple languages](https://help.notiondesk.so/en/articles/1694898686-support-multiple-languages-in-your-help-center)
Please do not rename or remove properties in the Collections database.
## [](#languages-go-global)Languages: Go Global
Our “Languages” database lists the available languages for your articles and collections. If a language you'd like to use isn't listed, please contact us.
Please do not rename, add or remove properties in the Languages database.
---
## Use collections to organize your articles
Source: https://help.notiondesk.so/en/articles/1668659976-use-collections-to-organize-your-articles
Make collections and sub-collections so customers can easily browse your content.
Collections are a great way to help your customers quickly find what they're looking for. You can use collections to organize your help center articles by topic, making it much easier for readers to browse related content.
For example, if you have a lot of articles about getting started with your product, you can create a collection called "Getting Started." If you have multiple articles about account settings, you can group them under a collection like "Account"
## [](#how-to-add-collection)How to add collection?
On your Notion workspace:
1. Go to the Collections database and click on "New collection"You can find the “New collection” button by clicking on the drop-down button next to `New`
2. Give a name to your collection and add a short description.For example, you can add a collection named “Account” with the description “Manage your account and preferences”.
3. You can also translate your collection title and description into your preferred language to better serve your global customers.
## [](#what-are-sub-sollections)What are sub sollections?
Sub-collections are collections grouped inside a parent collection, similar to sections in a chapter. They help you create a clear, multi-level hierarchy.
They allow you to organize your help center even further by creating a clear hierarchy of topics.
For example:
- Main Collection: Getting Started
- Sub-Collection: Account
- Sub-Collection: First Steps
- Sub-Collection: Installation Guide
Sub-collections help your users navigate through complex information easily, making your help center clean and intuitive.
## [](#how-to-add-sub-collection)How to add sub collection?
Previously in "How to add collection?", we added a new collection named "Account".
Seeing how to add the "Account" collection as a sub-collection (or section) of the "Getting Started" collection.
On the Collections database:
1. Click on the "Sub Collections" property next to the "Getting Started" collection
2. Choose the "Account" collection to add it as a sub-collection of "Getting Started”
3. That's all!
## [](#how-to-add-sub-sub-collections-nested-subcategories)How to add sub-sub collections (nested subcategories)
Notiondesk also supports multi-level sub-collections. This means you can create sub-sub collections to structure your content even further!
Adding a sub-sub-collection is simple and works exactly like adding a sub-collection:
1. Create the collection you want to nest
- Go to the Collections database
- Click New Collection and create your new sub-collection
2. Link this new collection as a sub-collection of another sub-collectionIn the Sub Collections field of the parent sub-collection (ex: "Ecosystem"), select your new collection.
3. Add at least one published article in your sub-sub-collectionSub-sub-collections (and sub-collections) will only be displayed if they contain published articles.
If they are empty, they will not appear in your help center.
---
## How to synchronize your help center with Notion?
Source: https://help.notiondesk.so/en/articles/1666704898-how-to-synchronize-your-help-center-with-notion
Manage automatic or manual knowledge base synchronization and learn how to sync individual articles.
🎉 Syncing your Help Center with Notion just got easier! You can choose between automatic workspace synchronization or manual sync options.
Table of contents 👇
1. [Types of Synchronization](#types-of-synchronization "Types of Synchronization")
2. [Workspace Sync](#workspace-sync "Workspace Sync")
1. [Automatic Sync](#automatic-sync "Automatic Sync")
2. [Manual Sync](#manual-sync "Manual Sync")
3. [Single Article Sync](#single-article-sync "Single Article Sync")
## [](#types-of-synchronization)Types of Synchronization
There are two main types of synchronization options you can utilize:
1. Workspace Sync: To synchronize your entire knowledge base including articles, collections, and languages.
2. Single Article Sync: To synchronize a specific article.
## [](#workspace-sync)Workspace Sync
### [](#automatic-sync)Automatic Sync
Automatic synchronization is enabled by default and occurs daily. Your Help Center is synchronized automatically every day.
Ideal for users who make frequent updates across multiple articles, collections, or languages.
How to Enable/Disable: Navigate to your settings, and under the General tab, go to the Workspace section to toggle this feature.
### [](#manual-sync)Manual Sync
If you prefer to manually synchronize your workspace. Useful when you need to force a refresh, especially after a significant update to your Notion workspace.
Steps: Click on the "Sync Now" button in the Workspace section of your settings.
## [](#single-article-sync)Single Article Sync
Locate the article you want to update and click the "Sync" button next to it.
Highly recommended when you update a specific article and want it to be published immediately. Single Article Sync is quick, often taking just a few seconds!
💡
All synchronizations are processed in the background. This means you don't have to keep the page open for the sync to complete.
---
## How to connect your Notion workspace?
Source: https://help.notiondesk.so/en/articles/1664928025-how-to-connect-your-notion-workspace
Connect your Notion workspace to your account
Before setting up your Help Center, you'll need to connect your Notion workspace to your Notiondesk account. Let’s get started! 🚀
## [](#step-1-connect-your-notion-workspace)Step 1: Connect your Notion workspace
1. Click the Connect Notion page button to start the connection process.
2. On the next screen, Notion will ask you to select the pages you want to connect.
- Choose only the Notiondesk template you duplicated.
- The template is usually named "Notiondesk template".
3. Click Allow access to proceed.
Notiondesk only requires read access to your selected page
## [](#step-2-link-the-notion-page-to-your-help-center)Step 2: Link the Notion page to your help center
Once your Notion workspace is connected:
- Simply select the Notiondesk template page that now appears.
- Confirm your selection, and that’s it! 🎉 Your Help Center is now linked.
---
## [](#troubleshooting)Troubleshooting
Sometimes small issues can occur during setup. Here’s how to resolve them quickly.
### [](#error-message-when-confirming-the-page)Error message when confirming the page
> "The selected page is invalid. Please use a page from the Notiondesk template"
This error happens if you selected a different page instead of the Notiondesk template.
Make sure to:
- Go back and select only the Notiondesk template that you duplicated.
- If needed, disconnect and reconnect the correct page.
If you're unsure, the correct template is typically named "Notiondesk template" when duplicated from our resources.
### [](#i-was-unable-to-download-the-notiondesk-template)I was unable to download the Notiondesk template
If you couldn't download the Notiondesk template:
- Go back to the previous step in the setup instructions.
- Click on "Duplicate Notion template" to add it to your own Notion workspace.
- Make sure you're logged into the correct Notion account when duplicating.
Once the template is duplicated, you can proceed with the connection process again.
If you already duplicated it but can’t find it, check your Notion homepage or search for "Notiondesk Template" in your workspace.
*Tags: workspace*
---
## Creating your account / Quick setup guide
Source: https://help.notiondesk.so/en/articles/1664885216-creating-your-account-quick-setup-guide
Signup to notiondesk.so and setup your Help Center
To start using Notiondesk to support your customers, you will first need to create an account and connect your Notion workspace.
1. [1. Create your account](#1-create-your-account "1. Create your account")
2. [2. Connect your Notion workspace](#2-connect-your-notion-workspace "2. Connect your Notion workspace")
3. [3. Customize your Help Center](#3-customize-your-help-center "3. Customize your Help Center")
## [](#1-create-your-account)1. Create your account
First fill in an email address and a secure password that includes minimum 8 characters with 1 number, 1 special character, and 1 capital letter.
💡
You can also use quick registration via Google.
After that, provide some information about you and your business:
- Your first and last name
- Company name
- Company website
- Company size
## [](#2-connect-your-notion-workspace)2. Connect your Notion workspace
This is where all the magic happens ✨ You’re going to connect your Notion workspace with your account in order to manage your contents.
- Start by duplicating the Help Center template in your Notion workspace by pressing the "Duplicate Notion Template" button. You can change the page name on Notion to find it more easily.
- Then choose to connect your Notion workspace by pressing the "Connect to Notion page" button. Be sure to select the page you duplicated previously (usually ”Notiondesk Template”).
- Finally, select your Help Center page
## [](#3-customize-your-help-center)3. Customize your Help Center
It's time to personalize your Help Center a bit to your company image.
- Add your company logo
- Choose your main color
💡
Other customization options (like layout, theme and colors) are available in your Help Center settings.
That's it! Now you have a beautiful Help Center ready to be shared.
*Tags: onboarding*
---
## Creating your account / Quick setup guide
Source: https://help.notiondesk.so/en/articles/1664885216-creating-your-account-quick-setup-guide
Signup to notiondesk.so and setup your Help Center
To start using Notiondesk to support your customers, you will first need to create an account and connect your Notion workspace.
1. [1. Create your account](#1-create-your-account "1. Create your account")
2. [2. Connect your Notion workspace](#2-connect-your-notion-workspace "2. Connect your Notion workspace")
3. [3. Customize your Help Center](#3-customize-your-help-center "3. Customize your Help Center")
## [](#1-create-your-account)1. Create your account
First fill in an email address and a secure password that includes minimum 8 characters with 1 number, 1 special character, and 1 capital letter.
💡
You can also use quick registration via Google.
After that, provide some information about you and your business:
- Your first and last name
- Company name
- Company website
- Company size
## [](#2-connect-your-notion-workspace)2. Connect your Notion workspace
This is where all the magic happens ✨ You’re going to connect your Notion workspace with your account in order to manage your contents.
- Start by duplicating the Help Center template in your Notion workspace by pressing the "Duplicate Notion Template" button. You can change the page name on Notion to find it more easily.
- Then choose to connect your Notion workspace by pressing the "Connect to Notion page" button. Be sure to select the page you duplicated previously (usually ”Notiondesk Template”).
- Finally, select your Help Center page
## [](#3-customize-your-help-center)3. Customize your Help Center
It's time to personalize your Help Center a bit to your company image.
- Add your company logo
- Choose your main color
💡
Other customization options (like layout, theme and colors) are available in your Help Center settings.
That's it! Now you have a beautiful Help Center ready to be shared.
*Tags: onboarding*
---
## Getting started with AI Automated Translation
Source: https://help.notiondesk.so/en/articles/1746485089-getting-started-with-ai-automated-translation
Instantly make your Help Center global, without any extra effort.
With AI Automated Translation, you can now automatically translate your articles into multiple languages in just one click.
No need to copy and paste content or manage different versions manually. Notiondesk takes care of it for you while keeping the same structure and tone across all translations.
Here’s how to get started!
## [](#what-is-ai-automated-translation)What is AI Automated Translation?
AI Automated Translation helps you:
- Automatically create translated versions of your Help Center articles
- Save time by skipping manual translation work
- Ensure consistency across all languages
- Easily manage which languages should receive automated translations
## [](#how-to-enable-ai-automated-translation)How to Enable AI Automated Translation
1. Go to your Help Center Settings in the Notiondesk dashboard
2. Navigate to the Auto Translation section
3. Enable the Auto Translate toggle
4. Choose your Original Language, this is the language you usually write articles in
Once enabled, every new article you publish in your original language will be automatically translated into your other active languages.
## [](#what-happens-when-you-publish-a-new-article)What happens when you publish a new article?
When you publish a new article:
- The system will detect it’s in the original language
- It will instantly generate translations for all enabled languages
- The translated articles will maintain the same structure, layout, and tone
These translations are immediately available in your Help Center, ensuring a seamless experience for your global audience.
---
## What is Notiondesk?
Source: https://help.notiondesk.so/en/articles/1664885221-what-is-notiondesk
Transform your Notion workspace into a fully-featured Help Center with Notiondesk.
## [](#overview)Overview
Notiondesk is a platform that transforms your Notion pages into a professional, branded Help Center, no coding required. It connects directly to your Notion workspace, automatically syncing your content in real time.
With Notiondesk, you can keep writing and organizing your documentation in Notion while we handle everything else: hosting, SEO optimization, customization, translations, and AI-powered support.
Your Help Center loads fast, ranks well on search engines, and looks fully aligned with your brand, helping your customers quickly find the answers they need.
## [](#how-it-works)How it works
1. Connect your Notion workspace – Securely link your Notion workspace through the official Notion authentification.
2. Choose your content – Select which pages or databases you want to publish in your Help Center.
3. Automatic sync – Every time you update a page in Notion, Notiondesk automatically syncs and republishes it to your Help Center.
4. Customize your design and domain – Adjust colors, fonts, and layout, and connect your own custom domain to match your brand identity.
5. Enable AI features – Activate automated translation, the AI Chatbot, and GEO / AI Optimization to make your documentation visible not only on Google but also to AI assistants like ChatGPT, Claude, and Perplexity.
To dive further:- [Creating your account & quick setup guide](https://help.notiondesk.so/en/articles/1664885216-creating-your-account-quick-setup-guide)
- [How to connect your Notion workspace](https://help.notiondesk.so/en/articles/1664928025-how-to-connect-your-notion-workspace)
- [How does the Notion template work](https://help.notiondesk.so/en/articles/1664885209-how-does-the-notion-template-work)
## [](#key-features)Key features
### [](#content-customization)Content & Customization
- Manage Content in Notion – Continue writing, editing, and organizing your documentation directly in Notion.
- Full Customization – Personalize your Help Center with your logo, colors, fonts, layout, and custom domain to perfectly match your brand.
### [](#multilingual-ai)Multilingual & AI
- Automated Translation – Translate your Help Center content automatically using Notiondesk’s built-in AI translation system.
- AI Chatbot – Offer instant support through an AI chatbot trained on your own articles and help center data.
- GEO / AI Optimization – Notiondesk automatically generates AI-readable versions of your documentation to make your content discoverable and accurately referenced by AI assistants like ChatGPT, Claude, and Perplexity.
### [](#seo-integrations)SEO & Integrations
- SEO Optimized – Designed for fast indexing and visibility on Google, Bing, and other search engines.
- Integrations – Connect tools like Google Analytics, Intercom, Plausible, or Crisp for tracking and live support.
- Analytics & Feedback – Measure article performance, monitor search behavior, and collect feedback to improve your documentation continuously.
## [](#use-cases)Use cases
- Customer Help Centers – Offer a self-service support experience that reduces repetitive tickets. Customers can find accurate, AI-optimized answers instantly through your Help Center or AI assistants like ChatGPT.
- Product Documentation – Publish product guides, onboarding tutorials, and feature explanations directly from Notion, always kept up to date through automatic sync.
- Internal Knowledge Bases – Centralize team knowledge and documentation, making it searchable, multilingual, and easy to maintain.
See how other companies use Notiondesk to scale their support and documentation: [Customer Stories](https://notiondesk.so/blog/tags/customer-stories)
## [](#get-started)Get Started
You can set up your Help Center in just a few minutes!
Start your free trial today and turn your Notion workspace into a powerful, SEO and AI-optimized Help Center.
[Start a free trial today](https://app.notiondesk.so/signup)
---