It's easy to create a knowledge base service for your customers with the help of Notion and Notiondesk. They provide a simple and efficient way to write and publish articles that can help solve customer issues and answer common questions.

TABLE OF CONTENTS 👇

1. What to write for a knowledge base service
2. Formatting your article content with Notion blocks
   1. Text blocks
   2. Quote blocks
   3. List blocks
   4. Header blocks
   5. Embed blocks

What to write for a knowledge base service

When it comes to creating a knowledge base, one of the most important considerations is the types of articles you choose to write. It is important to carefully select the topics for your articles in order to ensure that your knowledge base is comprehensive and useful to your audience.

So, what articles should you write for your knowledge base?

Here are a few ideas to get you started:

1. How-to guides: These types of articles provide step-by-step instructions for completing a specific task or process. They are often used to help users learn how to use a product or service and can be especially useful for technical or complex topics.

2. Troubleshooting articles: If you have a product or service that users may encounter problems with, it can be helpful to create a series of troubleshooting articles. These articles should outline common issues that users may encounter, as well as provide solutions for fixing those issues.

3. FAQs: Frequently asked questions (FAQs) are a staple of many knowledge bases. These articles provide answers to common questions that users may have about your product, service, or company.

4. Glossaries and definitions: If your knowledge base covers a topic that includes technical or specialized terminology, creating a glossary or list of definitions can be helpful. This can help users understand the language used in your articles and ensure that they are able to comprehend the content fully.

5. Best practices: These types of articles provide guidance on how to use your product or service in the most effective and efficient way. They can be especially useful for beginners, as they provide tips and strategies for getting the most out of your product or service.

By including a mix of these types of articles in your knowledge base, you can create a resource that is useful and helpful to your audience. Whether they are looking for information on how to use your product, troubleshoot an issue, or simply learn more about a particular subject, your knowledge base should have something for everyone.

Formatting your article content with Notion blocks

One of the best things about using Notion is the ability to format your content using a variety of blocks. This allows you to structure your article in a way that is easy to read and understand.

Some of the blocks you can use include:

Text blocks

These are the most basic blocks and are simply a space for you to enter text. You can use text blocks to write anything from a simple paragraph to a full-length article.

Quote blocks

Quote blocks allow you to highlight a specific passage or quote from another source. They're formatted with a large quotation mark icon and a gray background, making them easy to spot in your content.

List blocks

As the name suggests, list blocks allow you to create lists of items. There are two types of lists available: ordered lists, which use numbers to indicate the order of items, and unordered lists, which use bullet points.

Header blocks

Header blocks are used to create headings and subheadings in your content. There are 3 levels of headers available, ranging from H1 (the largest and most important) to H3 (the smallest and least important).

Embed blocks

Embed blocks allow you to insert content from other websites, such as YouTube videos or Twitter posts, directly into your Notion page.