AI Chatbot

Set up and optimize an AI customer support chatbot trained on your knowledge.

10 articles

Conversations & Analytics

Review AI conversations, resolutions, feedback, usage, and performance.

Review chatbot conversations

Manage AI Chatbot usage limits and alerts

Understanding AI Chatbot resolutions and billing

Customize

Customize your AI Chatbot's behavior, tone, answers, and instructions.

Guidance best practices and examples

Add custom instructions with guidances

Customize AI Chatbot tone of voice and answer length

Setup & Train

Set up your AI Chatbot and control the knowledge it uses to answer questions.

Restrict chatbot access to logged-in users

Configure how AI Search appears on your help center

Set up and enable the AI Chatbot

AI Chatbot overview